Crisp + Rocket.Chat Integration
Integrate Crisp to Rocket.Chat in one click, or tell Integrately AI how you want each conversation handled. Post messages, route customer queries, alert your team, and sync conversations automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Crisp Instant- Contact is updated in Crisp Instant
- Message is received in Crisp Instant
- Conversation session is updated in Crisp Instant
- Conversation custom data is updated in Crisp Instant
- Conversation status is changed in Crisp Instant
- Message is sent in Crisp Instant
- Conversation is created in Crisp Instant
Message is posted anywhere in Rocket.Chat Instant- Message is posted to channel in Rocket.Chat Instant
- Message is posted to private group in Rocket.Chat Instant
- Channel is created in Rocket.Chat
- Private group is created in Rocket.Chat
2.
- Create contact in Crisp
- Search contact in Crisp
- Update contact in Crisp
- Add a user event in Crisp
- Search conversation in Crisp
- Set contact custom data in Crisp
- Send channel message in Rocket.Chat
- Send direct message in Rocket.Chat
- Send private group message in Rocket.Chat
- Create channel in Rocket.Chat
- Search Channel in Rocket.Chat
- Create private group in Rocket.Chat
Trusted by experts at...
Ready Workflows for Crisp + Rocket.Chat Integration
Sync customer messages, post channel updates, route support queries, alert your team, and keep conversations tracked, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Crisp + Rocket.Chat flow
Teams often want to log support interactions in a CRM, track issues in project tools, or archive records in spreadsheets once chats start. Pick a combination and activate it in one click.
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Hubspot (4)
Hubspot (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Slack (3)
Slack (3) +
Zendesk (3)
Zendesk (3) +
Google Sheets (3)
Google Sheets (3) +
Gmail (3)
Gmail (3) C
H
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Create a HubSpot contact for every new message received in Crisp, and notify your channel in Rocket.Chat.
New Crisp messages create HubSpot contacts instantly and alert your team in Rocket.Chat, eliminating manual entry.
C
H
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Update HubSpot contact details when a conversation session is updated in Crisp, and post an update in Rocket.Chat.
Keep HubSpot records current when Crisp conversations change, and announce updates in Rocket.Chat.
C
H
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When conversation status is updated in Crisp, update the contact in HubSpot and notify your team in Rocket.Chat.
Reflect resolved or open Crisp conversation statuses in HubSpot automatically while alerting Rocket.Chat.
C
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Use Claude to evaluate message priority in Crisp. If urgent, create a contact in HubSpot and alert Rocket.Chat.
Use AI to analyze Crisp messages, log urgent contacts in HubSpot, and notify Rocket.Chat channels.
Supported triggers and actions for Crisp and Rocket.Chat
Mix and match to build the exact automation you need
Crisp Triggers & Actions
Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
Try it → Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
Try it → Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
Try it → Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
Try it → Rocket.Chat Triggers & Actions
Instant
Message is posted anywhere in Rocket.Chat
Triggers the automation when a new message is posted anywhere
Try it → Instant
Message is posted to channel in Rocket.Chat
Triggers the automation when a new message is posted to a channel
Try it → Instant
Message is posted to private group in Rocket.Chat
Triggers the automation when a new message is posted to a private group
Try it → Private group is created in Rocket.Chat
Triggers the automation when a private group is created
Try it → What can you automate with Crisp + Rocket.Chat?
Streamline customer support and team communication with powerful automated workflows between Crisp and Rocket.Chat.
💬
Post chat messages to team channels automatically
Send a Rocket.Chat message instantly whenever a new message is received in Crisp. Keep your engineering or support channels updated without switching platforms.
📋
Capture every submitted contact detail
Map incoming Crisp contact information directly into your team communication channels. Ensure all sender metadata is preserved for immediate follow-up.
🔔
Alert the right support agent instantly
Notify designated team members in Rocket.Chat the moment a conversation session is updated in Crisp. Eliminate response delays and speed up customer service.
🔀
Route messages based on conversation content
Send direct messages or channel broadcasts in Rocket.Chat depending on specific keywords or custom data submitted in Crisp.
🔄
Keep conversation statuses synchronized
Update team communication channels automatically whenever a conversation status is changed in Crisp. Maintain complete transparency across departments.
🔍
Search and update contacts without duplicates
Search existing contacts in Crisp before creating new records, ensuring your team communication and customer databases remain clean.
⏱️
Handle conversation lifecycle events
Trigger automated Rocket.Chat notifications when conversation sessions are created, updated, or closed in Crisp. Keep records current at every stage.
🔌
Extend your workflow to other business apps
Connect Crisp and Rocket.Chat with CRMs, spreadsheets, or ticketing systems to create robust multi-app automation pipelines.
And much more...
Who is Crisp + Rocket.Chat integration for?
Connecting Crisp and Rocket.Chat helps support, sales, and management teams streamline customer communication, eliminate manual notifications, and keep every conversation aligned.
Support managers
Customer success leads
Client success executives
High-volume support teams
Hand-off team members
Quality assurance officers
📈
Support managers
You're reviewing customer engagement metrics across communication channels, but your tracking tools only update when someone manually exports chat logs, so your conversation counts are always a few hours behind — with this integration, every chat update syncs instantly and your data stays current.
⚡
Customer success leads
You need to act fast when high-priority customers reach out in live chat, but manual alerts leave your team finding out about urgent queries too late — with this integration, every incoming message triggers instant notifications so you never miss a critical support request.
🤝
Client success executives
You answer to stakeholders who want immediate visibility into client communications, but manual reporting creates communication delays — connecting these apps means every conversation session updates automatically and stakeholders see progress right away.
🔄
High-volume support teams
Incoming chat volume is too high for your agents to manually notify team channels and log customer details without errors — automating both apps means every customer interaction routes instantly and records stay accurate without manual overhead.
🎯
Hand-off team members
You own the technical follow-up stage after live chat inquiries arrive, but depend on someone upstream to manually pass chat details along — this integration means every new message triggers your next workflow step instantly without waiting on manual hand-offs.
🛡️
Quality assurance officers
You need a reliable history of customer interactions for compliance reviews, but manual logging leaves gaps in your conversation records — automating these platforms means every contact and message is captured completely and securely.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Crisp + Rocket.Chat
Build and manage your Crisp + Rocket.Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Crisp + Rocket.Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Crisp + Rocket.Chat Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Crisp to Rocket.Chat?
You can connect Crisp to Rocket.Chat instantly using 1-click automations on Integrately. Choose from pre-built templates or ask Integrately AI to build your custom flow with Hubspot, Slack, and Zendesk.
Can I automatically send Crisp messages to Rocket.Chat channels?
Can I connect Crisp, Rocket.Chat, and Google Sheets?
What is a good Zapier alternative for Crisp and Rocket.Chat?
How does Crisp handle message data in this integration?
How does Rocket.Chat receive alerts from Crisp?
Do I need coding skills to automate Crisp and Rocket.Chat?
Is the Crisp and Rocket.Chat integration free?
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