Crisp + Twilio Integration

Integrate Crisp to Twilio in one click, or tell Integrately AI how you want each message handled. Route your customer conversations instantly, send instant SMS updates, log conversation sessions, and keep your communication channels aligned automatically.

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1.
  • Crisp
    Contact is created in Crisp Instant
  • Crisp
    Contact is updated in Crisp Instant
  • Crisp
    Message is received in Crisp Instant
  • Crisp
    Conversation session is updated in Crisp Instant
  • Crisp
    Conversation custom data is updated in Crisp Instant
  • Crisp
    Conversation status is changed in Crisp Instant
  • Crisp
    Message is sent in Crisp Instant
  • Crisp
    Conversation is created in Crisp Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Crisp
    Create contact in Crisp
  • Crisp
    Search contact in Crisp
  • Crisp
    Update contact in Crisp
  • Crisp
    Add a user event in Crisp
  • Crisp
    Search conversation in Crisp
  • Crisp
    Set contact custom data in Crisp
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Crisp + Twilio Integration

Send SMS alerts for incoming chats, update conversation statuses, trigger automated text follow-ups, and notify teams, all in just one click.

Most popular automationmost-popular-automations
Crisp + Twilio Integration

Send Twilio sms for new Crisp contact

Anytime a new contact is added to your Crisp, automatically send them a sms through Twilio letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Crisp - Twilio integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Crisp + Twilio flow

Sync customer communications with your CRM, support tickets, and scheduling tools to keep your entire support and sales stack aligned. Pick a combination and activate it in one click.

Crisp
Twilio
+
SlackSlack (3)
+
ZendeskZendesk (3)
+
HubSpotHubSpot (3)
+
ShopifyShopify (3)
+
Google SheetsGoogle Sheets (3)
+
CalendlyCalendly (3)
C
T
S
When a message is received in Crisp, send an SMS in Twilio and notify your team on Slack
Incoming Crisp messages trigger an instant Twilio text and alert your team in Slack, ensuring no customer inquiry gets missed.
C
T
S
When a conversation is created in Crisp, call the customer phone in Twilio and post the update in Slack
New Crisp conversations trigger a phone call via Twilio and log the event in Slack, keeping your team completely synced.
C
T
S
When a conversation status is changed in Crisp, send a WhatsApp message in Twilio and notify your support channel in Slack
Status changes in Crisp trigger automated WhatsApp updates via Twilio and notify your support channel in Slack.

Supported triggers and actions for Crisp and Twilio

Mix and match to build the exact automation you need

Crisp
Crisp Triggers & Actions
Instant
Contact is created in Crisp
Triggers the automation when a new contact is created
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Instant
Contact is updated in Crisp
Triggers the automation when a contact is updated
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Instant
Message is received in Crisp
Triggers the automation when a new message is received
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Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
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Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
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Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
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Instant
Message is sent in Crisp
Triggers the automation when a new message is sent
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Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
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Create contact in Crisp
Adds a new contact to the database
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Search contact in Crisp
Finds and retrieves contact information
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Update contact in Crisp
Updates contact information with new details
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Add a user event in Crisp
Adds a new user event
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Search conversation in Crisp
Searches for keywords within a conversation
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Set contact custom data in Crisp
Sets custom data for a contact
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Crisp + Twilio?

Streamline your customer communications by connecting live chats directly to automated phone calls and text messaging.

What you can automate?
💬
Trigger SMS text messages from incoming chat messages
Send an automated Twilio SMS instantly whenever a new message or inquiry arrives in Crisp, ensuring rapid response times.
📋
Capture every submitted conversation field and detail
Map all custom chat data, user events, and conversation sessions from Crisp directly into your Twilio message payloads.
🔔
Notify the right team member immediately
Alert support staff and agents the moment a new conversation session is created or updated across your channels.
🔀
Route messages based on conversation status changes
Execute different Twilio actions depending on whether a Crisp conversation is marked resolved, pending, or urgent.
🔄
Keep contact records updated automatically
Sync customer contact data, custom fields, and conversation histories between Crisp and Twilio in real time.
🔍
Search and update existing contacts without duplicates
Search for existing contacts in Crisp before creating new records, keeping your database clean and organized.
📞
Initiate phone calls and WhatsApp messages on status events
Trigger automated phone calls or WhatsApp template messages in Twilio whenever conversation statuses change in Crisp.
🔗
Extend your chat workflows to Slack and other apps
Connect your Crisp and Twilio core automation to Slack, Zendesk, HubSpot, or Google Sheets for multi-step execution.
And much more...

Who is Crisp + Twilio integration for?

Support managers, customer success leads, and operations teams connect Crisp and Twilio to eliminate manual messaging delays and keep communication records perfectly synchronized.

Support operations managers
Support operations managers
Customer support agents
Customer support agents
Client success leads
Client success leads
High-volume support teams
High-volume support teams
Sales development reps
Sales development reps
Operations coordinators
Operations coordinators
📈
Support operations managers
You rely on chat analytics and messaging metrics to report on team performance, but manual logging leaves your dashboards full of blind spots and outdated counts — with this integration, every conversation session updates your tracking instantly.
⚡
Customer support agents
You need to act fast when high-priority inquiries arrive, but manual forwarding means you discover urgent chats too late — automating both apps means every incoming customer message triggers instant SMS and voice notifications.
🤝
Client success leads
You answer to external stakeholders who demand transparent communication histories, but fragmented chat logs make proving progress difficult — connecting these apps means your support records remain complete and review-ready.
🔄
High-volume support teams
You handle thousands of customer inquiries daily, and manual messaging cannot keep pace with the incoming volume — this integration means every interaction triggers automated texts and status updates without human bottlenecks.
👥
Sales development reps
You own the follow-up process and depend on chat agents to hand over qualified leads, but manual handovers cause valuable contacts to stall — automating both apps means lead data flows straight into your pipeline the moment a chat opens.
📋
Operations coordinators
You need a reliable history of all customer touchpoints across communication channels, but manual record-keeping always creates missing gaps — with this integration, every message and status change is logged accurately.
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Why choose Integrately to automate Crisp + Twilio

Build and manage your Crisp + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Crisp + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Crisp to Twilio?
Frequently Asked Questions
You can connect Crisp to Twilio instantly using 1-click ready workflows on Integrately or ask Integrately AI to build your custom automation. It links Crisp and Twilio alongside tools like Slack, HubSpot, and Google Sheets within minutes.
Can I automatically send an SMS in Twilio when a new message is received in Crisp?
Frequently Asked Questions
Can I connect Crisp, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Crisp and Twilio?
Frequently Asked Questions
How does Crisp handle conversation status updates in this integration?
Frequently Asked Questions
Can Twilio call actions be triggered when a conversation is created in Crisp?
Frequently Asked Questions
Do I need coding skills to automate Crisp and Twilio?
Frequently Asked Questions
Is the Crisp and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect Crisp or Twilio With 1500+ Other Apps

Crisp
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Twilio
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Sync Twilio with communication, reporting, and marketing tools to keep messaging data working across your stack.
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