Delighted + HelpScout Integration
Integrate Delighted to HelpScout in one click, or tell Integrately AI how you want each feedback response handled. Create conversations from survey feedback, update customer profiles, notify your support team, and trigger follow-up actions automatically.
Free forever.Use premium features free for 14 days.1.
New survey response is received in Delighted Instant
Agent is replied in HelpScout Instant- Customer is replied in HelpScout Instant
- Conversion is created in HelpScout Instant
- Conversion tags are updated in HelpScout Instant
- Conversation is assigned in HelpScout Instant
- Customer is created in HelpScout
2.
- Schedule a survey in Delighted
- Create conversation in HelpScout
- Search conversation in HelpScout
- Create customer in HelpScout
- Search customer in HelpScout
- Add note in HelpScout
- Update customer properties in HelpScout
- Update customer in HelpScout
- Search user in HelpScout
- Send reply in HelpScout
- Search mailbox in HelpScout
- Get week report in HelpScout
- Get day report in HelpScout
- Get custom report in HelpScout
Trusted by experts at...
Ready Workflows for Delighted + HelpScout Integration
Capture survey responses, create HelpScout conversations, update customer profiles, alert your support team, and trigger follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Delighted + HelpScout flow
Extend your feedback and support workflows by connecting team communication, project management, and CRM tools. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
HubSpot (8)
HubSpot (8) +
Shopify (8)
Shopify (8) +
Google Sheets (8)
Google Sheets (8) +
Zoom (8)
Zoom (8) D
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Add every new Delighted survey response to HelpScout as a conversation, and notify your support channel in Slack.
New Delighted survey responses instantly create a conversation in HelpScout while alerting your support team in Slack, eliminating manual handoffs.
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When a customer is replied in HelpScout, schedule a follow-up survey in Delighted and notify the team in Slack.
Keep feedback loops closed by scheduling a Delighted survey when a HelpScout reply is sent, and announce it on Slack.
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When a conversation is assigned in HelpScout, schedule a satisfaction survey in Delighted and notify the agent in Slack.
Trigger satisfaction tracking when HelpScout conversations are assigned while keeping your team updated in Slack.
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When a customer is created in HelpScout, schedule a welcome survey in Delighted and notify your team in Slack.
Send welcome surveys through Delighted whenever new customers appear in HelpScout and alert your team on Slack.
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If a new Delighted survey response is negative, create a HelpScout conversation and alert the escalation channel in Slack.
Route low-score Delighted feedback straight into HelpScout as conversations and alert your escalation team on Slack.
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When HelpScout conversation tags are updated, schedule a targeted survey in Delighted and post the update in Slack.
Keep survey cadences aligned with HelpScout tag changes and notify your team instantly in Slack.
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Use Claude to summarise every new Delighted survey response, create a HelpScout conversation, and post the brief in Slack.
AI-powered summaries of Delighted feedback create structured HelpScout conversations and brief your team in Slack.
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When a new Delighted survey response arrives, create a HelpScout conversation, create a contact in HubSpot, and announce it in Slack.
Multi-app pipeline routes feedback responses to HelpScout, updates HubSpot records, and notifies your team in Slack.
Supported triggers and actions for Delighted and HelpScout
Mix and match to build the exact automation you need
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
Try it → HelpScout Triggers & Actions
Instant
Customer is replied in HelpScout
Triggers the automation when a customer is replied
Try it → Instant
Conversion tags are updated in HelpScout
Triggers the automation when conversion tags are updated
Try it → Instant
Conversation is assigned in HelpScout
Triggers the automation when someone is assigned to a conversation
Try it → What can you automate with Delighted + HelpScout?
Streamline your customer feedback loops and support workflows with powerful automation built for modern teams.
🔄
Turn survey feedback into support conversations instantly
Create a HelpScout conversation automatically the moment a new survey response is received in Delighted. Eliminate manual data entry and ensure every piece of customer feedback gets routed to the right support queue.
📋
Capture every submitted feedback field and score
Map available Delighted survey answers, ratings, and customer comments into your destination app instead of just basic contact info. Your records become a much more useful source for review and analysis.
📢
Alert your support team as soon as feedback arrives
Notify team channels in Slack or other messaging apps the second a customer submits a survey response or when a HelpScout conversation is assigned. Keep your team aligned and responsive.
🔀
Route feedback differently based on survey scores
Send promoter scores to CRM deals and negative scores to urgent escalation queues. Execute custom branching logic based on the actual answers your customers submit.
⏱️
Keep support records up to date as tickets evolve
Automatically update customer properties, conversation tags, and tracking sheets when support actions occur in HelpScout or when new satisfaction surveys are scheduled.
🔍
Add or update records without creating duplicates
Search existing customer profiles and conversation histories before creating new entries in your downstream systems. Keep your database clean and organized automatically.
📅
Automate follow-up surveys after ticket resolutions
Schedule Delighted satisfaction surveys automatically whenever customer replies are sent or conversations are closed in HelpScout. Measure service quality consistently.
🔗
Extend your feedback workflows to third-party tools
Connect Delighted and HelpScout with Google Sheets, Slack, Jira Software Cloud, HubSpot, or Shopify to build powerful multi-step operational pipelines.
And much more...
Who is Delighted + HelpScout integration for?
Customer support leaders, success managers, and operations teams struggling with disconnected feedback and inbox management benefit by automating survey routing and customer record updates effortlessly.
Customer Operations Analysts
Support Team Leads
Client Success Managers
Customer Support Agents
Account Managers
Quality Assurance Specialists
📈
Customer Operations Analysts
You're reviewing survey metrics and support ticket trends every week but your tracking spreadsheets only update when someone manually exports data, so your satisfaction counts are always a few hours behind — automating both apps means every new survey response lands in your reports instantly and your data stays current.
⚡
Support Team Leads
You need to act fast when negative customer feedback arrives, but reviews sit trapped in survey dashboards until someone checks them manually — this integration means every low score creates a HelpScout conversation instantly so your team can investigate right away.
📋
Client Success Managers
You answer to key accounts and stakeholders who expect immediate follow-up on satisfaction scores, but pulling feedback records together by hand takes hours — automating both apps means survey responses and support tickets sync seamlessly so your client reporting is always complete.
🔥
Customer Support Agents
The daily volume of customer inquiries and feedback submissions is too high for anyone to keep up by hand, leading to missed support tickets and delayed replies — connecting these apps means every survey response becomes a HelpScout conversation automatically without manual data entry.
🤝
Account Managers
You own the relationship review stage and depend on support teams to hand over customer satisfaction feedback, but manual handoffs cause communication gaps — automating both apps means survey responses and CRM records update simultaneously so nothing falls through the cracks.
🔍
Quality Assurance Specialists
You need a reliable historical audit trail of customer happiness scores and support interactions, but keep finding gaps where feedback was never logged — this integration means every survey response and conversation is recorded reliably across your systems.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Delighted + HelpScout
Build and manage your Delighted + HelpScout automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Delighted + HelpScout with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Delighted + HelpScout Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Delighted to HelpScout?
You can connect Delighted to HelpScout in 1 click using ready templates on Integrately. With 42,000+ active users, you can also use Integrately AI to set up your automation and map fields instantly, connecting Slack, HubSpot, and 1,500+ other apps.
Can I automatically create HelpScout conversations from Delighted survey responses?
Can I connect Delighted, HelpScout, and Google Sheets?
What is a good Zapier alternative for Delighted and HelpScout?
How does Delighted data sync with HelpScout here?
Can I trigger Delighted surveys after HelpScout replies?
Do I need coding skills to automate Delighted and HelpScout?
Is the Delighted and HelpScout integration free?
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