Delighted + Reply Integration

Integrate Delighted to Reply in one click, or tell Integrately AI how you want each survey response handled. Sync feedback, update contact statuses, trigger targeted outreach sequences, and alert your team automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
  • Reply
    Contact is created in Reply
  • Reply
    Prospect replies to an email in Reply Instant
  • Reply
    Email is sent in Reply Instant
  • Reply
    Person opens email in Reply Instant
  • Reply
    Reply is marked with new inbox category in Reply Instant
  • Reply
    Prospect finished the sequence in Reply Instant
  • Reply
    Person opts out in Reply Instant
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2.
  • Delighted
    Schedule a survey in Delighted
  • Reply
    Create a person and push to campaign in Reply
  • Reply
    Create or Update Contact in Reply
  • Reply
    Search contact by email in Reply
  • Reply
    Search contact status in campaign in Reply
  • Reply
    Remove a contact from campaign in Reply
  • Reply
    Mark as finished in Reply
  • Reply
    Mark as replied in Reply

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Ready Workflows Ready Workflows for Delighted + Reply Integration

Push survey responses to Reply, update contact statuses, trigger targeted outreach sequences, and keep records current, all in just one click.

Most popular automationmost-popular-automations
Delighted + Reply Integration

Create Reply contact for new Delighted response

Automatically creating Reply contact for new Delighted response can help you nurture your leads and close more deals. By automatically adding new contacts to your database, you can stay organized and keep track of your interactions with each lead.

Additionally, automatically generating Reply contact can save you time by eliminating the need to manually add new contacts. Automating this process can help you work more efficiently and close more deals.
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Connect more apps to your Delighted + Reply flow

Send survey feedback into your CRM, alert your support channel, and schedule follow-up meetings without manual copying. Pick a combination and activate it in one click.

Delighted
Reply
+
HubspotHubspot (4)
+
CalendlyCalendly (3)
+
SlackSlack (3)
+
SalesforceSalesforce (3)
+
PipedrivePipedrive (3)
+
GmailGmail (3)
D
H
R
Create a HubSpot contact for every new Delighted survey response, and push them to a campaign in Reply
Every Delighted survey response creates a contact in HubSpot and pushes them straight into a Reply campaign.
D
H
R
Create a HubSpot deal for every new Delighted survey response, and update the contact status in Reply
New survey responses in Delighted instantly create deals in HubSpot and update contact statuses in Reply.
H
R
D
When a HubSpot deal moves to a new stage, update the contact in Reply and schedule a survey in Delighted
Deal stage updates in HubSpot trigger contact updates in Reply and schedule feedback surveys in Delighted.
D
H
R
Use Claude to analyse every new Delighted survey response. If sentiment is high, create a HubSpot deal and push the contact to a campaign in Reply
Claude evaluates Delighted survey sentiment to drive deal creation in HubSpot and outreach campaigns in Reply.

Supported triggers and actions for Delighted and Reply

Mix and match to build the exact automation you need

Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
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Schedule a survey in Delighted
Schedules a survey
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Reply
Reply Triggers & Actions
Contact is created in Reply
Triggers the automation when a new contact is created
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Instant
Prospect replies to an email in Reply
Triggers the automation when a prospect replies to an email
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Instant
Email is sent in Reply
Triggers the automation when an email is sent
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Instant
Person opens email in Reply
Triggers the automation when a person opens an email
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Instant
Reply is marked with new inbox category in Reply
Triggers the automation when a reply is marked with a new inbox category
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Instant
Prospect finished the sequence in Reply
Triggers the automation when prospect finishes the sequence
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Instant
Person opts out in Reply
Triggers the automation when a person opts out of marketing communications
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Create a person and push to campaign in Reply
Creates a new person and adds them to a campaign
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Create or Update Contact in Reply
Adds or update contact information
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Search contact by email in Reply
Finds and retrieves contact information using their email address
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Search contact status in campaign in Reply
Searches for a contact's status in a campaign
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Remove a contact from campaign in Reply
Removes a contact from a campaign
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Mark as finished in Reply
Mark a task or item as completed
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Mark as replied in Reply
Mark incoming messages as replied to save time and keep track of conversations
Try it →

What can you automate with Delighted + Reply?

Connect Delighted and Reply to streamline feedback loops, automate sales outreach, and keep your contact databases synchronized.

What you can automate?
🔄
Sync survey responses to outreach campaigns
Automatically push every new survey response from Delighted into an active outreach campaign in Reply. Your sales team can engage respondents without manual copying or data entry delays.
📋
Capture every submitted feedback field
Map all available survey answers and metadata from Delighted into corresponding contact fields in Reply. Your outreach records become more detailed and actionable for sales reps.
🔔
Alert your team instantly on new responses
Notify your team the moment a customer submits feedback in Delighted. Combine alerts with automated contact updates in Reply to ensure rapid internal response times.
🔀
Route contacts based on survey scores
Send positive survey respondents to expansion campaigns in Reply and route low scores to support workflows. Tailor your outreach strategy based on exact customer sentiment.
✏️
Keep contact records continuously updated
Automatically update contact details and status fields in Reply whenever survey data or engagement milestones change in Delighted. Eliminate stale records and manual data maintenance.
🔍
Prevent duplicates with smart contact matching
Search existing contacts by email before creating new records in Reply. Ensure every Delighted survey response attaches to the correct existing contact profile.
⏱️
Handle later status changes and sequence finishes
Trigger automated actions when prospects complete sequences in Reply or update survey schedules in Delighted based on downstream sales milestones.
🔌
Extend your workflow to HubSpot
Connect Delighted and Reply to HubSpot in a single multi-step automation. Push survey feedback to your CRM while triggering sales outreach and team notifications simultaneously.
And much more...

Who is Delighted + Reply integration for?

Customer success and sales teams connect Delighted and Reply to automate feedback collection, eliminate manual outreach updates, and keep pipeline records accurate.

Customer success managers
Customer success managers
Sales development reps
Sales development reps
Account executives
Account executives
Operations managers
Operations managers
Revenue leaders
Revenue leaders
Support leads
Support leads
📈
Customer success managers
You're reviewing customer survey scores in Delighted but your outreach records in Reply only update when someone manually exports data, so your engagement lists are always out of date — with this integration, every new survey response updates your contact records instantly and your pipeline stays current.
⚡
Sales development reps
You need to act on positive customer feedback immediately, but valuable survey responses sit in Delighted until someone manually copies them into Reply, so hot leads cool down before outreach begins — automating both apps means every survey response pushes contacts straight into active campaigns and follow-ups happen instantly.
📋
Account executives
You answer to sales leaders who want visibility into client satisfaction and outreach progress, but your CRM and feedback tools are disconnected, so manual reporting takes hours every week — this integration means feedback data flows seamlessly into your sales stack and reports are always accurate.
🔄
Operations managers
The volume of survey responses and sales sequences is too high for anyone to keep up by hand, leading to missed contact updates and fragmented data across platforms — connecting these apps means every survey response and campaign trigger synchronizes automatically without manual intervention.
🎯
Revenue leaders
You own the revenue targets and depend on customer feedback to drive upsell campaigns in Reply, but data silos prevent your team from targeting promoters effectively — automating both apps means high-scoring survey respondents are added to expansion sequences the moment feedback arrives.
🗂️
Support leads
You need a reliable history of customer interactions and keep finding gaps between feedback scores and sales outreach notes, making it hard to track engagement — with this integration, every customer touchpoint is recorded across both platforms without missing a single detail.
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Why choose Integrately to automate Delighted + Reply

Build and manage your Delighted + Reply automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Delighted + Reply with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Frequently Asked Questions

How do I connect Delighted to Reply?
Frequently Asked Questions
You can connect Delighted to Reply in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step automations across your stack with 1,500+ supported apps.
Can I automatically push Delighted survey responses into Reply campaigns?
Frequently Asked Questions
Can I connect Delighted, Reply, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and Reply?
Frequently Asked Questions
How does Delighted data trigger actions in Reply?
Frequently Asked Questions
Can Reply events trigger actions in Delighted?
Frequently Asked Questions
Do I need coding skills to automate Delighted and Reply?
Frequently Asked Questions
Is the Delighted and Reply integration free?
Frequently Asked Questions
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You Can Also Connect Delighted or Reply With 1500+ Other Apps

Delighted
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Connect Delighted to CRMs, email tools, and reporting platforms to track and analyse customer feedback across your stack.
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Reply
Popular Reply Integrations
Sync Reply with project management, calendar, and billing tools to keep sales outreach coordinated across your entire team.
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