Salesforce Marketing Cloud + Delighted Integration

Integrate Delighted to Salesforce Marketing Cloud in one click, or tell Integrately AI how you want each survey response handled. Sync survey scores, update your marketing database, trigger personalized emails, and route feedback to your team automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
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2.
  • Salesforce Marketing Cloud
    Insert data extension record in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Upsert data extension record in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Sends transactional email using TriggerSend in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Create subscriber in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Validate email address in Salesforce Marketing Cloud
  • Delighted
    Schedule a survey in Delighted

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Ready Workflows Ready Workflows for Delighted + Salesforce Marketing Cloud Integration

Capture feedback, create subscribers, insert data records, and send transactional emails, all in just one click.

Most popular automationsmost-popular-automations
Delighted + Salesforce Marketing Cloud Integration

Create Salesforce Marketing Cloud contact for new Delighted response

Automatically creating Salesforce Marketing Cloud contact for new Delighted response can help you nurture your leads and close more deals. By automatically adding new contacts to your database, you can stay organized and keep track of your interactions with each lead.

Additionally, automatically generating Salesforce Marketing Cloud contact can save you time by eliminating the need to manually add new contacts. Automating this process can help you work more efficiently and close more deals.
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Delighted + Salesforce Marketing Cloud Integration

Send Salesforce Marketing Cloud email for new Delighted response

When you receive a new Delighted response, you can automatically send a Salesforce Marketing Cloud email. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Salesforce Marketing Cloud email today. Your future self will thank you.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Delighted + Salesforce Marketing Cloud flow

Send customer feedback to your CRM, project boards, and support queues the moment a survey comes in. Pick a combination and activate it in one click.

Salesforce Marketing Cloud
Delighted
+
SalesforceSalesforce (4)
+
Google SheetsGoogle Sheets (3)
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
ZendeskZendesk (3)
+
TypeformTypeform (3)
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Add every new Delighted survey response to Salesforce Marketing Cloud and create a contact in Salesforce
New Delighted survey responses update Salesforce Marketing Cloud subscribers instantly and create a contact in Salesforce, keeping your entire customer data stack aligned.
D
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When a survey response is received in Delighted, upsert data extension records in Salesforce Marketing Cloud and update Salesforce leads
Survey responses automatically update your Salesforce Marketing Cloud data extension and refresh matching Salesforce leads without manual effort.
D
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Send transactional emails via Salesforce Marketing Cloud for Delighted responses and log tasks in Salesforce
Trigger automated emails in Salesforce Marketing Cloud from Delighted feedback while logging follow-up tasks in Salesforce for your team.
D
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Use Claude to evaluate Delighted feedback, update Salesforce Marketing Cloud subscribers, and create Salesforce opportunities
Use Claude to analyse survey comments, update your subscriber list in Salesforce Marketing Cloud, and open Salesforce opportunities when high value is detected.

Supported triggers and actions for Salesforce Marketing Cloud and Delighted

Mix and match to build the exact automation you need

Salesforce Marketing Cloud
Salesforce Marketing Cloud Triggers & Actions
No trigger is available
Insert data extension record in Salesforce Marketing Cloud
Adds a new record to a data extension within a particular system
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Upsert data extension record in Salesforce Marketing Cloud
Updates or inserts a record into a data extension to ensure that it's up-to-date
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Sends transactional email using TriggerSend in Salesforce Marketing Cloud
Sends a transactional email using triggersend
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Create subscriber in Salesforce Marketing Cloud
Adds new users to the subscription list
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Validate email address in Salesforce Marketing Cloud
Confirm the validity of an email address
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Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
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Schedule a survey in Delighted
Schedules a survey
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What can you automate with Delighted + Salesforce Marketing Cloud?

Streamline your customer feedback loops and subscriber management with powerful, automated workflows.

What you can automate?
🔄
Sync survey responses to subscribers
Automatically capture every new survey response from Delighted and create or update the corresponding subscriber profile in Salesforce Marketing Cloud without manual data entry.
📋
Capture every submitted feedback field
Map all available survey answers and custom properties into separate Salesforce Marketing Cloud data extension records instead of only capturing basic contact names.
🔔
Trigger instant team notifications
Alert your support or success team in Slack the moment critical survey feedback or low satisfaction ratings arrive in Delighted.
🔀
Route workflows based on survey scores
Execute different actions depending on whether a customer submits positive feedback or a low rating, ensuring appropriate routing for every response.
⏱️
Keep marketing records up to date
Keep your Salesforce Marketing Cloud subscriber lists synchronised with the latest customer satisfaction scores and feedback notes in real time.
🔍
Upsert records to prevent duplicates
Update existing subscriber profiles rather than creating duplicate entries whenever a repeat customer submits a new survey response in Delighted.
✉️
Trigger automated transactional emails
Send personalized transactional emails using TriggerSend in Salesforce Marketing Cloud automatically whenever specific customer survey events occur.
🔗
Extend workflows to supporting apps
Connect your core Delighted and Salesforce Marketing Cloud flow to apps like Google Sheets or Zendesk to log data and create support tickets automatically.
And much more...

Who is Delighted + Salesforce Marketing Cloud integration for?

Customer experience leaders, marketers, and support managers rely on this integration to ensure every customer survey response instantly updates their marketing database without manual data entry.

Performance marketers
Performance marketers
Customer success leads
Customer success leads
Account managers
Account managers
Data analysts
Data analysts
Marketing operations specialists
Marketing operations specialists
CRM administrators
CRM administrators
📈
Performance marketers
You're running feedback campaigns across multiple customer touchpoints but your marketing reports only update when someone manually exports survey scores, so your campaign metrics are always hours behind — with this integration, every new survey response updates your subscriber database instantly and your campaign data stays current.
⚡
Customer success leads
You need to act fast on negative customer feedback, but survey responses sit unread in your inbox until someone forwards them, so critical retention risks are addressed too late — with this integration, every survey response instantly updates your CRM and alerts your team so you can resolve issues immediately.
🤝
Account managers
You answer to executive stakeholders who want to see real-time customer satisfaction metrics, but assembling manual survey reports takes hours each week — with this integration, every score flows directly into your records and your stakeholder dashboards remain accurate at all times.
📊
Data analysts
The volume of survey feedback is too high for anyone to keep up by hand, leading to fragmented metrics and missing customer sentiment data across your systems — with this integration, every survey response populates your data extension records automatically without manual data handling.
🎯
Marketing operations specialists
You own subscriber list management and depend on team members to hand over survey data so you can trigger follow-up emails, causing frustrating delays in communication — with this integration, every survey response triggers automated emails and subscriber updates instantly.
🗂️
CRM administrators
You need a reliable customer history in your database, but manual entry errors and missing survey submissions keep creating frustrating gaps in your subscriber records — with this integration, every response is logged accurately and your database stays complete.
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Why choose Integrately to automate Salesforce Marketing Cloud + Delighted

Build and manage your Salesforce Marketing Cloud + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Salesforce Marketing Cloud + Delighted with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Delighted to Salesforce Marketing Cloud?
Frequently Asked Questions
You can connect Delighted to Salesforce Marketing Cloud instantly using 1-click automation setup on Integrately. Choose from 20 million+ ready templates or ask Integrately AI to build your workflow and map fields between Delighted, Salesforce Marketing Cloud, Slack, and Google Sheets.
Can I automatically create Salesforce Marketing Cloud subscribers from Delighted survey responses?
Frequently Asked Questions
Can I connect Delighted, Salesforce Marketing Cloud, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and Salesforce Marketing Cloud?
Frequently Asked Questions
How does Delighted data integrate with Salesforce Marketing Cloud records?
Frequently Asked Questions
Can I trigger transactional emails in Salesforce Marketing Cloud from Delighted surveys?
Frequently Asked Questions
Do I need coding skills to automate Delighted and Salesforce Marketing Cloud?
Frequently Asked Questions
Is the Delighted and Salesforce Marketing Cloud integration free?
Frequently Asked Questions
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