Delighted + SendGrid Integration

Integrate Delighted to SendGrid in one click, or tell Integrately AI how you want each survey response handled. Send targeted emails, update your contacts, alert your team, and trigger follow-ups automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
Arrow Right
2.
  • Delighted
    Schedule a survey in Delighted
  • SendGrid
    Create or update contact in SendGrid
  • SendGrid
    Send email in SendGrid

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Ready Workflows Ready Workflows for Delighted + SendGrid Integration

Send follow-up emails, update contact lists, alert your team, and trigger customer care actions, all in just one click.

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Delighted + SendGrid Integration

Send SendGrid email for new Delighted response

When you receive a new Delighted response, you can automatically send a SendGrid email. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic SendGrid email today. Your future self will thank you.
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Connect more apps to your Delighted + SendGrid flow

Send survey results to your CRM, log feedback in sheets, and notify your support team. Pick a combination and activate it in one click.

Delighted
SendGrid
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HubSpotHubSpot (3)
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StripeStripe (2)
+
Google SheetsGoogle Sheets (2)
+
SlackSlack (2)
+
TypeformTypeform (2)
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ZendeskZendesk (2)
D
S
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When a new survey response is received in Delighted, create or update the contact in SendGrid, and add the contact in HubSpot.
Every Delighted survey response instantly updates your contacts in SendGrid and adds them to HubSpot, keeping your CRM and email lists perfectly aligned.
H
D
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When a contact is created in HubSpot, schedule a survey in Delighted, and send a welcome email in SendGrid.
New HubSpot contacts automatically receive a scheduled feedback survey in Delighted and a welcoming message in SendGrid without manual follow-up.
D
S
H
Use Claude to analyse every new Delighted survey response, create a contact in HubSpot, and send a notification email in SendGrid.
Claude evaluates customer sentiment from Delighted survey responses, creates corresponding contact records in HubSpot, and sends briefing emails via SendGrid.

Supported triggers and actions for Delighted and SendGrid

Mix and match to build the exact automation you need

Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
Try it →
Schedule a survey in Delighted
Schedules a survey
Try it →
SendGrid
SendGrid Triggers & Actions
No trigger is available
Create or update contact in SendGrid
Creates or updates a contact
Try it →
Send email in SendGrid
Sends an email to a recipient
Try it →

What can you automate with Delighted + SendGrid?

Streamline your customer feedback workflows by connecting survey responses directly to email campaigns and contact management.

What you can automate?
✉️
Send emails for every survey response
Automatically dispatch personalized follow-up emails in SendGrid the moment a new survey response is received in Delighted, ensuring timely customer communication.
📝
Capture every submitted survey field
Map complete survey ratings, comments, and respondent metadata into SendGrid contacts instead of just basic names, making your recipient profiles more detailed.
🚨
Notify team members instantly on alerts
Send urgent notification emails in SendGrid to relevant staff members whenever critical customer feedback or low satisfaction scores arrive in Delighted.
🔀
Route emails based on survey ratings
Send different follow-up email templates in SendGrid depending on whether the customer submitted a positive rating or negative feedback in Delighted.
🔄
Keep recipient lists up to date
Automatically update existing SendGrid contacts with the latest survey ratings and feedback status without creating redundant profile entries.
👤
Create or update contact profiles
Manage your subscriber base seamlessly by creating new contacts or updating existing records in SendGrid whenever feedback is submitted in Delighted.
🔄
Handle subsequent survey interactions
Trigger automated re-engagement email campaigns in SendGrid when customers update their previous survey responses or participate again.
🔗
Extend feedback flows into HubSpot
Connect Delighted survey responses and SendGrid email events directly into HubSpot to sync customer satisfaction metrics with your CRM sales pipeline.
And much more...

Who is Delighted + SendGrid integration for?

Customer success teams, marketers, and support managers rely on this integration to automatically trigger targeted emails and manage contacts the moment feedback arrives.

Customer success analysts
Customer success analysts
Support managers
Support managers
Account executives
Account executives
E-commerce operations teams
E-commerce operations teams
Email marketing specialists
Email marketing specialists
Customer experience leads
Customer experience leads
📊
Customer success analysts
You're reviewing survey feedback reports each week, but response scores sit in Delighted while customer email lists live separately in SendGrid, so your outreach campaigns always target outdated sentiment — with this integration, every new survey response updates your contact records instantly and your email segments stay current.
⚡
Support managers
You need to address negative customer feedback immediately, but low ratings in Delighted go unnoticed until daily reviews wrap up, so unhappy customers wait hours for a reply — automating both apps means every low survey score triggers an instant email alert in SendGrid so your team can resolve issues right away.
🤝
Account executives
You share satisfaction metrics with executive stakeholders, but manual data exports leave gaps between customer survey scores and email outreach histories, so progress reports are always missing context — connecting these apps means every survey response synchronizes directly with your contact system and keeps reporting accurate.
📈
E-commerce operations teams
You process hundreds of post-purchase feedback ratings daily, but staff cannot manually copy every respondent into email marketing lists, so valuable customer segments miss out on targeted messaging — this integration means high response volumes flow straight into SendGrid contacts without manual data entry.
🎯
Email marketing specialists
You depend on customer feedback data to segment email campaigns, but waiting for manual exports means marketing lists fall days behind actual user sentiment, so follow-up emails miss the right window — automating both apps means survey respondents are added to SendGrid contact lists the moment they submit feedback.
🗂️
Customer experience leads
You maintain detailed records of customer satisfaction touchpoints, but copying feedback data by hand leaves missing entries and mismatched contact profiles, so your customer history has blind spots — with this integration, every survey response and contact update flows seamlessly into a reliable audit trail.
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Why choose Integrately to automate Delighted + SendGrid

Build and manage your Delighted + SendGrid automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Delighted + SendGrid with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect Delighted to SendGrid?
Frequently Asked Questions
You can connect Delighted to SendGrid in one click using ready-made workflows on Integrately, or ask Integrately AI to build a custom automation that sends emails and updates contacts whenever new survey responses arrive.
Can I send automated emails in SendGrid when a new survey response is received in Delighted?
Frequently Asked Questions
Can I connect Delighted, SendGrid, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and SendGrid?
Frequently Asked Questions
How does Delighted handle survey feedback data in automations?
Frequently Asked Questions
How does SendGrid manage contact creation and email delivery?
Frequently Asked Questions
Can I automate Delighted and SendGrid workflows without coding?
Frequently Asked Questions
Is the Delighted and SendGrid integration free?
Frequently Asked Questions
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You Can Also Connect Delighted or SendGrid With 1500+ Other Apps

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