SMS Gateway Hub + Delighted Integration

Integrate Delighted to SMS Gateway Hub in one click, or tell Integrately AI how you want each survey response handled. Send instant text updates, notify your team, log feedback details, and trigger follow-ups automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
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2.
  • SMS Gateway Hub
    Send message in SMS Gateway Hub
  • Delighted
    Schedule a survey in Delighted

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Ready Workflows Ready Workflows for Delighted + SMS Gateway Hub Integration

Send text notifications, alert your team, route customer feedback, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Delighted + SMS Gateway Hub Integration

Send SMS Gateway Hub message for new Delighted response

When you receive a new Delighted response, you can automatically send a SMS Gateway Hub message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic SMS Gateway Hub message today. Your future self will thank you.
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Connect more apps to your Delighted + SMS Gateway Hub flow

Sync customer feedback with your ecommerce platform, support desk, email marketing tool, spreadsheets, team chat, and billing system. Pick a combination and activate it in one click.

SMS Gateway Hub
Delighted
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ShopifyShopify (4)
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ZendeskZendesk (4)
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MailchimpMailchimp (4)
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Google SheetsGoogle Sheets (4)
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SlackSlack (4)
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StripeStripe (4)
D
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Send an SMS Gateway Hub text alert for every new Delighted survey response, and update the Shopify customer record
New Delighted survey responses immediately trigger an SMS Gateway Hub message and update the relevant Shopify customer profile, removing manual data entry.
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When a low Delighted survey score arrives, send an SMS Gateway Hub text and create a Shopify customer note
Catch unhappy customers instantly by sending an SMS Gateway Hub text alert and attaching a warning note to their Shopify account.
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Log every Delighted survey response in SMS Gateway Hub, and create a Shopify order tag for feedback follow-up
Keep your Shopify orders organized by tagging customer accounts based on feedback received through Delighted survey responses.
D
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Use Claude to summarise Delighted survey feedback, send an SMS Gateway Hub text, and update Shopify customer tags
Extract sentiment from Delighted survey responses using Claude, notify your team via SMS Gateway Hub, and update Shopify tags automatically.

Supported triggers and actions for SMS Gateway Hub and Delighted

Mix and match to build the exact automation you need

SMS Gateway Hub
SMS Gateway Hub Triggers & Actions
No trigger is available
Send message in SMS Gateway Hub
Delivers a message to a designated recipient
Try it →
Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
Try it →
Schedule a survey in Delighted
Schedules a survey
Try it →

What can you automate with Delighted + SMS Gateway Hub?

Streamline customer feedback management, text alerts, and team notifications with robust ready-made workflows.

What you can automate?
📱
Trigger instant text alerts for new feedback
Send an SMS Gateway Hub text message automatically the moment a new survey response is received in Delighted. Keep your team informed without monitoring dashboards manually.
📋
Capture every survey field and rating
Map survey scores, customer comments, and interaction metadata into your destination tools instead of just a basic notification. Ensure complete feedback data is recorded.
🚨
Alert support staff on critical low scores
Distinguish between promoters and detractors by routing low satisfaction ratings directly to your escalation team via text alerts while logging the details.
🔀
Route responses based on submitted answers
Send different notifications or trigger distinct follow-up tasks depending on the specific score or comment submitted by your customer in Delighted.
🔄
Keep downstream records fully up to date
Update customer profiles, support tickets, and tracking spreadsheets whenever new feedback arrives, ensuring your operational data never falls out of sync.
🔍
Prevent duplicate records during sync
Match incoming survey responses against existing customer profiles to update records cleanly rather than creating messy duplicate entries in your databases.
⚡
Handle cancellation and churn feedback
Catch negative churn signals immediately when customers complete exit surveys, triggering urgent retention workflows and management alerts.
🔗
Extend your workflow to business tools
Connect Delighted and SMS Gateway Hub with popular apps like Google Sheets, Slack, or Zendesk to create multi-step feedback pipelines that span your entire stack.
And much more...

Who is Delighted + SMS Gateway Hub integration for?

Customer success managers, support teams, and retail operators rely on this integration to eliminate manual follow-ups and ensure immediate action on survey feedback.

Customer success managers
Customer success managers
Support supervisors
Support supervisors
Account executives
Account executives
Operations leads
Operations leads
Support agents
Support agents
Quality assurance specialists
Quality assurance specialists
📈
Customer success managers
You review customer satisfaction metrics to measure client health, but your feedback reports only update when someone manually checks survey dashboards, so the satisfaction scores you rely on are always hours behind — this integration means every new survey response triggers instant text notifications and keeps your performance records current.
⚡
Support supervisors
You need to act fast when critical customer issues arise, but negative feedback sits in survey inboxes unnoticed until it causes churn, so you find out about dissatisfied clients too late — with this integration, critical survey scores immediately dispatch text alerts and open support tickets for rapid team action.
📊
Account executives
You answer to key clients who expect immediate follow-ups on their feedback, but information remains trapped across disconnected survey tools, so you constantly scramble to find recent satisfaction data before review calls — automating both apps means survey responses sync automatically and client profiles stay fully up to date.
🏢
Operations leads
Your business handles high volumes of post-interaction surveys every day, but manual data transfer cannot keep up with respondent volume, so customer feedback records develop significant gaps — connecting these apps means every survey submission processes automatically without manual data entry bottlenecks.
🤝
Support agents
You own the next step in resolving customer complaints and depend on team leads to hand over survey details, but manual notification delays slow down your response times — automating both apps means relevant feedback details reach your communication channels instantly so you can begin troubleshooting right away.
🗂️
Quality assurance specialists
You need a reliable history of customer sentiment to audit service quality, but scattered feedback logs leave missing entries in your tracking records, so your trend analysis is flawed — this integration means every survey response is recorded systematically with zero gaps in your historical database.
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Why choose Integrately to automate SMS Gateway Hub + Delighted

Build and manage your SMS Gateway Hub + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Gateway Hub + Delighted with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect Delighted to SMS Gateway Hub?
Frequently Asked Questions
You can connect Delighted to SMS Gateway Hub in just one click using ready-made templates on Integrately. Select the integration, connect your accounts, and let 42,000+ active users automate feedback notifications instantly.
Can I automatically send an SMS Gateway Hub text when a new Delighted survey response arrives?
Frequently Asked Questions
Can I connect Delighted, SMS Gateway Hub, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and SMS Gateway Hub?
Frequently Asked Questions
How does Delighted handle survey responses in this integration?
Frequently Asked Questions
How does SMS Gateway Hub send messages in these workflows?
Frequently Asked Questions
Do I need coding skills to automate Delighted and SMS Gateway Hub?
Frequently Asked Questions
Is the Delighted and SMS Gateway Hub integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Delighted or SMS Gateway Hub With 1500+ Other Apps

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SMS Gateway Hub
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Sync SMS Gateway Hub with messaging, marketing, and notification platforms to streamline your text communication workflows.
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