Delighted + SMTP Integration

Integrate Delighted to SMTP in one click, or tell Integrately AI how you want each survey response handled. Deliver personalized follow-up emails, update contact records, alert your support team, and track customer sentiment automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
Arrow Right
2.
  • Delighted
    Schedule a survey in Delighted
  • SMTP
    Send email in SMTP

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Ready Workflows Ready Workflows for Delighted + SMTP Integration

Send follow-up emails for new survey responses, trigger custom alerts for low scores, update customer records, and notify your team, all in just one click.

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Delighted + SMTP Integration

Send SMTP email for new Delighted response

When you receive a new Delighted response, you can automatically send a SMTP email. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic SMTP email today. Your future self will thank you.
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Got a different task in mind? Describe it

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Connect more apps to your Delighted + SMTP flow

Sync survey feedback to your CRM, alert your support team on chat, and update spreadsheets for performance tracking. Pick a combination and activate it in one click.

Delighted
SMTP
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ShopifyShopify (4)
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TypeformTypeform (3)
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SlackSlack (3)
+
Google SheetsGoogle Sheets (3)
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HubSpotHubSpot (3)
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ZendeskZendesk (3)
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Send an SMTP email when a new Delighted survey response arrives, and update the customer record in Shopify
New Delighted survey responses automatically trigger an SMTP email and update the corresponding customer profile in Shopify without manual data entry.
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Notify your Shopify support team via SMTP email when a negative Delighted survey response is received
Negative survey feedback from Delighted instantly triggers an alert email via SMTP and flags the customer account in Shopify for review.
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If a Delighted survey response is positive, update the customer in Shopify and send a thank-you email via SMTP
Positive Delighted feedback updates the customer profile in Shopify and dispatches a tailored thank-you message through SMTP automatically.
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Use Claude to analyse Delighted survey sentiment, update the customer in Shopify, and send an SMTP summary email
Claude analyses new Delighted survey responses, updates the customer profile in Shopify, and emails a sentiment summary via SMTP.

Supported triggers and actions for Delighted and SMTP

Mix and match to build the exact automation you need

Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
Try it →
Schedule a survey in Delighted
Schedules a survey
Try it →
SMTP
SMTP Triggers & Actions
No trigger is available
Send email in SMTP
Sends an email to a recipient
Try it →

What can you automate with Delighted + SMTP?

Streamline your customer feedback workflow by automating email notifications, tracking responses, and updating records across your tools.

What you can automate?
✉️
Send automated emails for every survey response
Trigger a personalized follow-up email via SMTP immediately when a new survey response is received in Delighted. Eliminate manual email drafting and ensure prompt customer communication.
📋
Capture every survey field and comment
Extract all available feedback data, including numerical satisfaction scores and open-ended customer comments, passing complete context directly into your destination tools.
🔔
Alert your team the moment feedback arrives
Notify internal stakeholders instantly when critical customer feedback or low scores are submitted in Delighted, enabling rapid response and issue resolution.
🔀
Route emails based on survey scores
Send different messages or assign specific follow-up tasks depending on whether the customer submits positive praise or negative criticism.
🔄
Keep destination records continuously updated
Synchronize new survey results and customer status updates across your connected databases, ensuring your operational records reflect current sentiment.
👤
Prevent duplicate contact and record creation
Automatically match incoming survey respondents against existing database entries to update profiles instead of creating redundant records.
⏳
Manage follow-up stages and resolutions
Trigger secondary workflows and status updates once customer feedback issues have been reviewed, resolved, or marked for further investigation.
💬
Extend your feedback flow to Slack channels
Push Delighted survey responses directly into Slack channels while simultaneously sending SMTP email alerts, keeping all teams synchronized.
And much more...

Who is Delighted + SMTP integration for?

Customer success teams, account managers, and support leaders who need instant visibility into feedback and automated communication workflows without manual delays.

Analytics managers
Analytics managers
Customer support leads
Customer support leads
Client success directors
Client success directors
Customer experience managers
Customer experience managers
Account executives
Account executives
Operations managers
Operations managers
📈
Analytics managers
You're reviewing customer happiness scores across monthly reports, but your feedback data only updates when someone manually exports survey responses, so your satisfaction metrics are always days behind — with this integration, every new response lands in your tracking sheets instantly and your performance dashboards stay current.
⚡
Customer support leads
You need to act immediately on negative customer feedback, but survey responses sit unread in your inbox until someone checks them manually, so critical issues are addressed too late — automating both apps means every low score triggers an instant notification email and your team resolves complaints right away.
📊
Client success directors
You answer to executive stakeholders who want real-time updates on client satisfaction, but compiling survey results by hand takes hours of tedious spreadsheet work, so your stakeholder reviews lack fresh data — connecting these apps means every survey response updates your tracking tools automatically and your client reports are always ready.
📥
Customer experience managers
You manage high volumes of daily survey submissions across your customer base, but manual data entry causes missed follow-ups and lost feedback records, so customer retention suffers — integrating these apps means every survey response processes automatically and your engagement tracking remains completely flawless.
🤝
Account executives
You own the critical follow-up stage after a customer completes feedback, but you depend on manual handoffs to know when a survey is submitted, so relationship-building outreach is consistently delayed — with this integration, every survey response triggers instant communications and your follow-up pipeline moves without interruption.
🗂️
Operations managers
You rely on a complete historical record of customer feedback for compliance and quality audits, but manual logging leaves glaring gaps in your tracking databases, so your audits are constantly stressful — automating both apps means every single survey response is logged reliably and your compliance records stay pristine.
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Why choose Integrately to automate Delighted + SMTP

Build and manage your Delighted + SMTP automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Delighted + SMTP with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Delighted to SMTP?
Frequently Asked Questions
Connecting Delighted to SMTP is simple and takes just one click with Integrately. You can sync your survey responses to automated email delivery without writing any code. Use ready workflows or build custom automations with Integrately AI.
How can I send automated emails from Delighted survey responses using SMTP?
Frequently Asked Questions
Can I connect Delighted, SMTP, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and SMTP?
Frequently Asked Questions
How does Delighted handle new survey responses in integrations?
Frequently Asked Questions
How does SMTP send email notifications in automated workflows?
Frequently Asked Questions
Do I need coding skills to set up Delighted and SMTP workflows?
Frequently Asked Questions
Is the Delighted and SMTP integration free?
Frequently Asked Questions
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You Can Also Connect Delighted or SMTP With 1500+ Other Apps

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SMTP
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