Dialpad + Groove Integration
Integrate Dialpad to Groove in one click, or tell Integrately AI how you want each call handled. Create tickets, update customer records, log call details, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
SMS is sent in Dialpad Instant- Call state is updated in Dialpad Instant
Agent is created in Groove- Agent has replied in Groove Instant
- Agent is invited in Groove Instant
- Agent is archived in Groove Instant
- Ticket is closed in Groove Instant
- Ticket is started in Groove Instant
- Ticket is opened in Groove Instant
- Ticket is assigned in Groove Instant
- Ticket is moved in Groove Instant
- Ticket priority is changed in Groove Instant
- Ticket is tagged in Groove Instant
- Ticket is deleted in Groove Instant
- Ticket is state changed in Groove Instant
- Customer is added in Groove Instant
- Customer is replied in Groove Instant
- Note is added in Groove Instant
2.
- Send SMS in Dialpad
- Send SMS to channel in Dialpad
- Create contact in Dialpad
- Create call in Dialpad
- Create ticket in Groove
- Search ticket assignee in Groove
- Search state of ticket in Groove
- Update ticket state in Groove
- Update ticket assignee in Groove
- Update ticket assigned group in Groove
- Add tag to a ticket in Groove
- Replace all tags to a ticket in Groove
- Search customer by email in Groove
- Create group in Groove
- Search agent by email in Groove
Trusted by experts at...
Ready Workflows for Dialpad + Groove Integration
Capture support requests, log call details, create tickets, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Dialpad + Groove flow
Streamline customer support by connecting your communication and helpdesk stack with additional productivity tools. Pick a combination and activate it in one click.
+
Zendesk (4)
Zendesk (4) +
Front (3)
Front (3) +
Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Google Sheets (3)
Google Sheets (3) +
Calendly (3)
Calendly (3) D
G
Z
Create a Groove ticket for every Dialpad call update, and log it in Zendesk
Every Dialpad call update creates a ticket in Groove and logs the record in Zendesk instantly, eliminating manual data entry.
G
D
Z
When a Groove ticket is opened, send an SMS in Dialpad and create a ticket in Zendesk
Notify customers via Dialpad SMS and log a backup ticket in Zendesk the moment a new Groove ticket opens.
G
Z
D
If a Groove ticket state changes, update the ticket in Zendesk and log a Dialpad call
Keep your Zendesk helpdesk updated and log a call record in Dialpad whenever a Groove ticket changes state.
D
G
Z
Use Claude to evaluate Dialpad call notes, update the Groove ticket, and log it in Zendesk
Use Claude to analyze Dialpad call transcripts, update the Groove ticket, and record the summary in Zendesk.
Supported triggers and actions for Dialpad and Groove
Mix and match to build the exact automation you need
Dialpad Triggers & Actions
Groove Triggers & Actions
Instant
Ticket is started in Groove
Triggers the automation when a ticket is marked as started
Try it → Instant
Ticket is assigned in Groove
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket priority is changed in Groove
Triggers the automation when the priority of a ticket is updated
Try it → Instant
Ticket is state changed in Groove
Triggers the automation when the state of a ticket changes
Try it → Instant
Customer is replied in Groove
Triggers the automation when a customer receives a reply
Try it → What can you automate with Dialpad + Groove?
Streamline your customer support workflows by connecting Dialpad calls and SMS with Groove helpdesk tickets.
🎟️
Create Groove tickets from Dialpad calls
Automatically generate a new Groove ticket whenever a call state is updated in Dialpad, eliminating manual data entry.
📝
Capture every submitted call and message field
Map complete Dialpad call summaries and SMS content directly into Groove ticket fields instead of basic notifications.
🔔
Notify your support team instantly
Alert agents immediately when customer calls conclude or new Groove support tickets are opened.
🔀
Route tickets based on call priority
Assign high-priority Dialpad calls to urgent Groove ticket categories and route them accordingly.
🔄
Keep helpdesk ticket states synchronized
Update Groove ticket statuses automatically as phone conversations progress and call states change.
🔍
Add or update contacts without duplicates
Search existing Groove customer records before creating new entries to keep your database clean.
🏁
Handle ticket resolution and call logs
Record final call summaries in Dialpad the moment a Groove support ticket is marked closed.
🔌
Extend your workflow to Slack or Google Sheets
Connect your core Dialpad and Groove flow with Slack or Google Sheets to broadcast team updates and maintain backup logs.
And much more...
Who is Dialpad + Groove integration for?
Connecting Dialpad and Groove helps support teams and customer success managers streamline communication, eliminate manual ticket logging, and keep customer interactions aligned.
Support team leads
Customer support agents
Client success managers
High-volume call centers
Handover coordinators
Quality assurance teams
📈
Support team leads
You rely on helpdesk metrics to evaluate team performance, but manual ticket logging leaves your reporting sheet outdated — with this integration, every support interaction updates instantly and your metrics stay accurate.
⚡
Customer support agents
You need to act fast when phone calls come in, but searching for customer records manually delays your response — with this integration, caller details generate tickets automatically and you can resolve issues faster.
🤝
Client success managers
You answer to stakeholders who expect real-time updates on client requests, but fragmented communication tools hide call histories — automating both apps means every call and ticket syncs into one unified view.
📊
High-volume call centers
Your team handles hundreds of daily calls and support tickets, but manual data entry causes missed follow-ups — this integration means every call state instantly creates structured helpdesk records without manual effort.
🔄
Handover coordinators
You depend on upstream phone interactions to hand over customer issues, but delayed notifications stall your workflow — connecting these apps means ticket creation triggers the moment a call updates.
🗂️
Quality assurance teams
You need a reliable audit trail of every customer call and support ticket, but manual record-keeping leaves gaps — with this integration, complete interaction histories are logged reliably across your workspace.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Dialpad + Groove
Build and manage your Dialpad + Groove automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Dialpad + Groove with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Dialpad + Groove Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Dialpad + Groove Now
In Just 1 Click!
Frequently Asked Questions
How do I connect Dialpad to Groove?
You can connect Dialpad to Groove in 1-click using ready-made templates on Integrately, or use Integrately AI to build custom workflows.
Can I automatically create Groove tickets from Dialpad calls?
Can I connect Dialpad, Groove, and Slack?
What is a good Zapier alternative for Dialpad and Groove?
How are Dialpad call updates handled in automation?
Can I manage Groove ticket states through Dialpad triggers?
Do I need coding skills to automate Dialpad and Groove?
Is the Dialpad and Groove integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Dialpad or Groove With 1500+ Other Apps
Popular Dialpad Integrations
Connect Dialpad to CRMs, messaging platforms, and call analytics tools to streamline phone communication.
See All
Dialpad Integrations
Dialpad Integrations
No popular apps found
Popular Groove Integrations
Sync Groove with email, project management, and customer success tools to optimize ticket management.
See All
Groove Integrations
Groove Integrations
No popular apps found
