Dialpad + Intercom Integration
Integrate Dialpad to Intercom in one click, or tell Integrately AI how you want each lead handled. Qualify incoming interactions, update your contact lists, log call states, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
SMS is sent in Dialpad Instant- Call state is updated in Dialpad Instant
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- User or lead is replied in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- Admin opened conversation in Intercom Instant
2.
- Send SMS in Dialpad
- Send SMS to channel in Dialpad
- Create contact in Dialpad
- Create call in Dialpad
- Add tag to user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
Trusted by experts at...
Ready Workflows for Dialpad + Intercom Integration
Capture leads, log call states, update contact lists, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Dialpad + Intercom flow
Sync your core communication data with CRMs, spreadsheets, and scheduling tools to keep every team aligned. Pick a combination and activate it in one click.
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HubSpot (8)
HubSpot (8) +
Slack (8)
Slack (8) +
Salesforce (8)
Salesforce (8) +
Google Sheets (8)
Google Sheets (8) +
Calendly (8)
Calendly (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) H
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When a contact is created in HubSpot, create a contact in Dialpad and a lead in Intercom
New HubSpot contacts appear instantly in Dialpad and Intercom as new records, eliminating manual re-typing.
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Log every new HubSpot support ticket as a contact in Dialpad and update user in Intercom
Support tickets in HubSpot automatically sync with Dialpad and Intercom so agents have full context.
H
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When a HubSpot deal moves to a new stage, create a call in Dialpad and send a message in Intercom
Deal stage updates in HubSpot trigger immediate calls in Dialpad and messages in Intercom.
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Create a HubSpot task for every Dialpad contact created, and update the lead in Intercom
New Dialpad contacts generate follow-up tasks in HubSpot and update Intercom records automatically.
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If a new HubSpot contact is enterprise tier, create a contact in Dialpad and add a tag to user in Intercom
Enterprise contacts in HubSpot receive dedicated priority tagging in Intercom and new entries in Dialpad.
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When a HubSpot deal is closed won, send an SMS in Dialpad and add a tag to user in Intercom
Won deals in HubSpot trigger celebratory SMS alerts in Dialpad and update user tags in Intercom.
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Use ChatGPT to summarise every new HubSpot form submission, create a contact in Dialpad, and update user in Intercom
AI summarises form submissions from HubSpot before updating Dialpad and Intercom records.
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Turn every won HubSpot deal into a Dialpad contact, update Intercom, and create a project task in Asana
Won HubSpot deals kick off contact creation in Dialpad, Intercom updates, and project setup in Asana.
Supported triggers and actions for Dialpad and Intercom
Mix and match to build the exact automation you need
Dialpad Triggers & Actions
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → What can you automate with Dialpad + Intercom?
Streamline your communication workflows by syncing calls, SMS messages, and customer support records automatically.
🔄
Sync call states and customer records instantly
Automatically create leads in Intercom whenever call states update in Dialpad, ensuring your support desk always has the latest interaction history.
📝
Capture every submitted field and contact detail
Map all available contact attributes and metadata between Dialpad and Intercom instead of transferring only basic names and phone numbers.
🔔
Alert the right team member the moment it happens
Trigger instant team notifications and SMS updates as soon as a new conversation or call state update occurs.
🔀
Route communications based on submitted field criteria
Send urgent requests or high-value accounts through specialized workflows depending on specific tags or account tiers.
🔄
Keep interaction records up to date as statuses change
Automatically update user profiles, tags, and contact details across both applications as conversations progress.
🔍
Create new records without generating duplicates
Search existing databases before creating contacts or leads, ensuring clean records across Dialpad and Intercom.
📊
Handle later status changes like conversation closures
Trigger automated follow-ups and archiving tasks whenever a conversation is closed by an admin in Intercom.
🔗
Extend your workflow to external collaboration tools
Connect your core Dialpad and Intercom flow with Slack to broadcast real-time customer updates across your team channels.
And much more...
Who is Dialpad + Intercom integration for?
Support teams, customer success managers, and sales representatives streamline communications, eliminate manual data entry, and keep customer interactions perfectly synced between Dialpad and Intercom.
Analytics managers
Support supervisors
Client success leads
Customer support teams
Sales representatives
Operations coordinators
📈
Analytics managers
You pull communication logs manually to build weekly reporting decks, but your metrics are always outdated because team calls and messages finish faster than manual exports — automating both apps means every interaction syncs instantly and your reports stay current.
⚡
Support supervisors
You need to act fast when urgent customer issues arise in phone queues, but you find out too late when tickets sit unassigned across disconnected support desks — integrating these apps means every call state and chat update triggers immediate visibility.
🤝
Client success leads
You answer to key accounts who expect rapid follow-ups after every voice call, but communication gaps leave clients waiting for answers while notes stay trapped in separate apps — with this integration, customer interactions flow seamlessly into unified profiles.
📞
Customer support teams
The inbound message and call volume is too high for anyone to keep up by hand, leading to missed customer follow-ups and fragmented communication history — automating both apps means every contact and ticket syncs without manual effort.
🎯
Sales representatives
You own the outreach phase and depend on upstream lead creation to start dialing, but delays between marketing forms and phone records cost you prospective deals — this integration means every new lead instantly populates your calling queue.
📋
Operations coordinators
You need a reliable history of all phone and chat touchpoints for auditing, but keep finding gaps where records failed to transfer between systems — connecting these apps means every single interaction logs accurately without missing data.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Dialpad + Intercom
Build and manage your Dialpad + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Dialpad + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Dialpad + Intercom Now 
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Frequently Asked Questions
How do I connect Dialpad to Intercom?
You can connect Dialpad and Intercom in 1 click using ready workflows on Integrately, or use Integrately AI to set up your integration with HubSpot, Slack, and Google Sheets instantly.
Can I automatically create a lead in Intercom when a call state updates in Dialpad?
Can I connect Dialpad, Intercom, and Slack?
What is a good Zapier alternative for Dialpad and Intercom?
How does Dialpad handle contact and SMS data during automation?
How are Intercom leads and conversations managed in integrations?
Do I need coding skills to automate Dialpad and Intercom?
Is the Dialpad and Intercom integration free?
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