Jira Service Desk + Dialpad Integration

Integrate Dialpad to Jira Service Desk in one click, or tell Integrately AI how you want each request handled. Log calls, create support tickets, update request states, and notify your support team automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Dialpad
    SMS is sent in Dialpad Instant
  • Dialpad
    Call state is updated in Dialpad Instant
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Dialpad
    Send SMS in Dialpad
  • Dialpad
    Send SMS to channel in Dialpad
  • Dialpad
    Create contact in Dialpad
  • Dialpad
    Create call in Dialpad

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Ready Workflows Ready Workflows for Dialpad + Jira Service Desk Integration

Capture requests, update ticket states, keep records synced, alert your support team, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Dialpad Integration

Send Dialpad message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Dialpad integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Dialpad notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Dialpad messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Dialpad + Jira Service Desk + App flow

Connect supporting apps to manage notifications, documentation, files, customer data, and emails once your core pair runs. Pick a combination and activate it in one click.

Jira Service Desk
Dialpad
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SlackSlack (8)
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ConfluenceConfluence (8)
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Google DriveGoogle Drive (8)
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SalesforceSalesforce (8)
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HubSpotHubSpot (8)
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GmailGmail (8)
D
J
S
Create a Jira Service Desk request when an SMS is sent in Dialpad, and notify your support channel in Slack
Dialpad SMS messages instantly create Jira Service Desk requests and alert your support team in Slack, eliminating manual copy-pasting.
D
J
S
When a call state is updated in Dialpad, comment on the request in Jira Service Desk and notify your team in Slack
Call updates automatically add comments to your Jira Service Desk requests and post team alerts in Slack.
J
D
S
When a Jira Service Desk request is created, send an SMS in Dialpad and notify your support channel in Slack
New Jira Service Desk requests trigger instant confirmation SMS messages in Dialpad and team alerts in Slack.
D
J
S
Search request in Jira Service Desk when a Dialpad SMS is sent, create a contact in Dialpad, and alert Slack
Incoming SMS messages look up existing requests, create contacts, and notify your team in Slack.
J
D
S
If a Jira Service Desk request is updated with high priority, send an SMS channel message in Dialpad and alert Slack
High-priority ticket updates trigger instant Dialpad channel alerts and notifications in Slack.
J
D
S
When a Jira Service Desk request is resolved, send a follow-up SMS in Dialpad and announce it in Slack
Resolved support requests automatically send a customer follow-up SMS via Dialpad and an announcement in Slack.
J
D
S
Use Claude to summarise every new Jira Service Desk request, create a Dialpad call record, and alert Slack
Claude summarises incoming requests, creates structured call records in Dialpad, and posts briefs in Slack.
D
J
S
When a Dialpad SMS is sent, create a Jira Service Desk request, save attachment data, and notify Slack
SMS messages create requests, retrieve attachment details, and notify support teams in Slack.

Supported triggers and actions for Jira Service Desk and Dialpad

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Dialpad
Dialpad Triggers & Actions
Instant
SMS is sent in Dialpad
Triggers the automation when a text message is sent
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Instant
Call state is updated in Dialpad
Triggers the automation when call details are modified
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Send SMS in Dialpad
Sends a text message to particular recipients
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Send SMS to channel in Dialpad
Sends a text message to a channel
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Create contact in Dialpad
Adds a new contact to the database
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Create call in Dialpad
Initiates a call to the recipient
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What can you automate with Dialpad + Jira Service Desk?

Streamline customer support workflows by connecting voice communications and service desk ticketing in real time.

What you can automate?
🎫
Create Jira Service Desk requests from Dialpad SMS
Automatically generate a new support request in Jira Service Desk the moment an SMS is sent or received in Dialpad. Eliminate manual data entry and ensure every customer inquiry is tracked.
📋
Capture every submitted request field
Map all available message details, caller phone numbers, and request descriptions into your helpdesk ticket fields. Your agents get complete context without manual copy-pasting.
🔔
Alert your support team instantly
Notify your team on Slack or via email the second a new customer request or call update arrives. Ensure rapid response times for urgent inquiries.
🔀
Route requests based on priority
Evaluate incoming ticket priority or customer tier and trigger different routing actions or channel alerts automatically. Send urgent issues straight to your escalation teams.
🔄
Keep request statuses synchronized
Update call logs and request comments automatically as ticket statuses change between open, pending, and resolved. Maintain accurate records across both platforms.
🔍
Search and update existing requests
Look up existing tickets by customer phone number or ID before creating duplicate records. Add call notes and comments directly to active requests.
✅
Handle later resolution and closure events
Trigger automated customer follow-up SMS messages and archive logs the moment a request is marked as resolved or closed in Jira Service Desk.
🔌
Extend your workflow to CRMs and storage
Connect your Dialpad and Jira Service Desk core flow to tools like Salesforce or Google Drive to update customer accounts and back up attachments automatically.
And much more...

Who is Dialpad + Jira Service Desk integration for?

Support leaders, helpdesk managers, and service agents streamline customer communication and track support tickets automatically.

Support operations analysts
Support operations analysts
Customer support leads
Customer support leads
Client success managers
Client success managers
Helpdesk team supervisors
Helpdesk team supervisors
Tier-2 escalation engineers
Tier-2 escalation engineers
Customer service auditors
Customer service auditors
📈
Support operations analysts
You're tracking phone calls and SMS logs manually across spreadsheets, but your ticket metrics only update when someone exports call states, so your response time reports are always a few hours behind — with this integration, every support interaction syncs instantly and your performance data stays current.
⚡
Customer support leads
You manage incoming customer inquiries across voice and chat channels, but urgent issues get buried in missed notifications until a client complains, so you find out about escalations too late — with this integration, every critical request triggers instant team alerts and your response times drop.
🤝
Client success managers
You answer to key accounts who expect real-time visibility into their reported issues, but your helpdesk updates require manual copy-pasting into client reports, so your stakeholders see outdated progress — with this integration, every ticket status update flows automatically and your clients stay informed.
📊
Helpdesk team supervisors
You experience high volumes of customer phone calls and SMS messages during peak hours, but your team cannot keep up with manual ticket creation, so backlog queues pile up unchecked — with this integration, every communication channel creates structured requests instantly and your queue stays clear.
🔄
Tier-2 escalation engineers
You own the technical resolution of complex customer issues, but depend on frontline agents to manually hand over call notes and ticket details, so critical context gets lost in translation — with this integration, every call update and request detail transfers seamlessly and handovers become effortless.
📁
Customer service auditors
You need a reliable, unblemished audit history of all customer calls and support tickets, but manual logging leaves gaps in your historical records, so compliance checks fail — with this integration, every customer interaction logs automatically and your audit trails remain complete.
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Why choose Integrately to automate Jira Service Desk + Dialpad

Build and manage your Jira Service Desk + Dialpad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
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24x5 Live Chat Support
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Dialpad to Jira Service Desk?
Frequently Asked Questions
You can connect Dialpad to Jira Service Desk using 1-click automations on Integrately. Link your accounts, select a ready template, or ask Integrately AI to build the integration and map the fields for your support team.
Can I automatically create tickets in Jira Service Desk from Dialpad SMS?
Frequently Asked Questions
Can I connect Dialpad, Jira Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Dialpad and Jira Service Desk?
Frequently Asked Questions
How does Dialpad handle SMS triggers for support tickets?
Frequently Asked Questions
How do Jira Service Desk request updates trigger communication in Dialpad?
Frequently Asked Questions
Do I need coding skills to automate Dialpad and Jira Service Desk?
Frequently Asked Questions
Is the Dialpad and Jira Service Desk integration free?
Frequently Asked Questions
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