Dialpad + SendGrid Integration

Integrate Dialpad to SendGrid in one click, or tell Integrately AI how you want each message handled. Trigger branded emails, update contact records, notify your team, and track communication automatically.

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1.
  • Dialpad
    SMS is sent in Dialpad Instant
  • Dialpad
    Call state is updated in Dialpad Instant
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2.
  • Dialpad
    Send SMS in Dialpad
  • Dialpad
    Send SMS to channel in Dialpad
  • Dialpad
    Create contact in Dialpad
  • Dialpad
    Create call in Dialpad
  • SendGrid
    Create or update contact in SendGrid
  • SendGrid
    Send email in SendGrid

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Ready Workflows Ready Workflows for Dialpad + SendGrid Integration

Send branded emails for every new message, update contact records, notify team members, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Dialpad + SendGrid Integration

Send email from SendGrid for new message received in Dialpad

There are many reasons why you would want to send an email in SendGrid when a text message is received in Dialpad.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via email instead of message.

No matter what your reason, setting up email notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Dialpad + SendGrid flow

Connect your CRM, email, and messaging tools to sync customer conversations and follow up instantly. Pick a combination and activate it in one click.

Dialpad
SendGrid
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SalesforceSalesforce (5)
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HubSpotHubSpot (5)
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SlackSlack (5)
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GmailGmail (5)
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CalendlyCalendly (5)
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StripeStripe (5)
D
S
S
Send a SendGrid email when an SMS is sent in Dialpad, and create a contact in Salesforce
Every Dialpad SMS triggers an immediate email in SendGrid and creates a contact record in Salesforce without manual data entry.
D
S
S
Create a Salesforce task when a call state updates in Dialpad, and send an email in SendGrid
Call updates in Dialpad automatically generate follow-up tasks in Salesforce and notify contacts via SendGrid.
S
D
S
When a Salesforce task is created, send an SMS in Dialpad and update contacts in SendGrid
New Salesforce tasks automatically dispatch an SMS through Dialpad and update contact records in SendGrid.
S
S
D
Use ChatGPT to analyse Salesforce lead notes, send an email in SendGrid, and send an SMS in Dialpad
AI analyses new Salesforce lead notes to trigger personalised SendGrid emails and Dialpad text messages.
S
S
S
When a Salesforce deal moves to closed won, send a SendGrid email and notify Slack
Won deals in Salesforce instantly trigger a confirmation email in SendGrid and an announcement in Slack.

Supported triggers and actions for Dialpad and SendGrid

Mix and match to build the exact automation you need

Dialpad
Dialpad Triggers & Actions
Instant
SMS is sent in Dialpad
Triggers the automation when a text message is sent
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Instant
Call state is updated in Dialpad
Triggers the automation when call details are modified
Try it →
Send SMS in Dialpad
Sends a text message to particular recipients
Try it →
Send SMS to channel in Dialpad
Sends a text message to a channel
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Create contact in Dialpad
Adds a new contact to the database
Try it →
Create call in Dialpad
Initiates a call to the recipient
Try it →
SendGrid
SendGrid Triggers & Actions
No trigger is available
Create or update contact in SendGrid
Creates or updates a contact
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Send email in SendGrid
Sends an email to a recipient
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What can you automate with Dialpad + SendGrid?

Streamline your communication workflows by connecting Dialpad calling and messaging directly to SendGrid email campaigns.

What you can automate?
✉️
Send branded emails for every outbound SMS
Trigger automated SendGrid confirmation emails the moment an SMS is sent in Dialpad. Keep customers engaged across multiple digital channels without extra effort.
📋
Capture every message field and detail
Map complete Dialpad message contents and metadata directly into SendGrid contact records. Build richer subscriber profiles for targeted email marketing campaigns.
🔔
Alert team members instantly on call updates
Notify staff the second a Dialpad call state changes or concludes. Ensure quick internal handoffs and timely customer follow-up actions.
🔀
Branch workflows based on message content
Route contacts differently in SendGrid depending on specific keywords or tags submitted through Dialpad conversations. Deliver personalised email sequences automatically.
🔄
Keep subscriber databases continuously updated
Automatically update SendGrid contact lists whenever new communication occurs in Dialpad. Maintain accurate customer records across your entire tech stack.
👥
Create or update contacts without duplication
Prevent duplicate records by automatically checking existing SendGrid subscribers before adding new contacts from Dialpad activity. Keep your database clean and organized.
⏱️
Handle follow-up sequences after call completion
Trigger multi-step email campaigns in SendGrid when Dialpad call states mark a conversation as completed. Nurture leads efficiently right after phone interactions.
💬
Extend workflows to team collaboration apps
Bridge Dialpad and SendGrid with Slack to broadcast important customer interactions directly to your internal sales channels. Keep every stakeholder informed.
And much more...

Who is Dialpad + SendGrid integration for?

Sales, support, and marketing teams using Dialpad and SendGrid need seamless communication tracking to ensure every customer interaction is followed up with a branded email.

Analytics Managers
Analytics Managers
Support Supervisors
Support Supervisors
Account Managers
Account Managers
Customer Support Agents
Customer Support Agents
Sales Representatives
Sales Representatives
Operations Managers
Operations Managers
📈
Analytics Managers
You're reviewing communication metrics across calls and messages but your email performance data only updates when someone manually exports logs, so the conversion counts you're optimising against are always a few hours behind — with this integration, every interaction syncs instantly and your reporting stays current.
⚡
Support Supervisors
You need to act fast when customer issues arise in phone calls, and you find out too late because call logs and email tools operate in isolation — automating both apps means every call state update triggers immediate customer follow-ups and keeps your support queue moving without delays.
🤝
Account Managers
You answer to clients who want to see prompt communication after every phone call, but putting together manual status emails takes hours away from relationship building — connecting these apps means every Dialpad call completion automatically triggers branded SendGrid updates so your clients stay fully informed.
📊
Customer Support Agents
The volume of daily phone calls and text messages is too high for anyone to keep up by hand, leading to missed customer follow-ups and unlogged interactions — with this integration, every SMS and call status update automatically populates your email subscriber base and keeps customer histories complete.
🎯
Sales Representatives
You own the closing step and depend on communication logs to understand prospect engagement, but manual data entry causes critical delays in handoffs — this integration means every outbound text and call update syncs straight to your email platform so you never miss a buying signal.
📋
Operations Managers
You need a reliable communication history and keep finding gaps where text messages and calls failed to reach email records — automating both apps means every single touchpoint is logged and synced across platforms without requiring manual intervention.
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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Dialpad + SendGrid

Build and manage your Dialpad + SendGrid automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Dialpad + SendGrid with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Dialpad to SendGrid?
Frequently Asked Questions
Connecting Dialpad to SendGrid takes just one click on Integrately. You can select from ready workflows or ask Integrately AI to build your automation and map the fields. You can also connect Salesforce, Hubspot, Slack, Gmail, Calendly, Stripe, and 1,500+ other apps.
Can I automatically send a SendGrid email when an SMS is sent in Dialpad?
Frequently Asked Questions
Can I connect Dialpad, SendGrid, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Dialpad and SendGrid?
Frequently Asked Questions
How are call state updates in Dialpad synced to SendGrid?
Frequently Asked Questions
Can I update existing contacts in SendGrid using Dialpad activity?
Frequently Asked Questions
How do I build custom Dialpad and SendGrid automations without coding?
Frequently Asked Questions
Is the Dialpad and SendGrid integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

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