Dialpad + Zendesk Integration

Integrate Dialpad to Zendesk in one click, or tell Integrately AI how you want each message handled. Log conversations, create support tickets, notify your support team, and track follow-ups automatically.

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1.
  • Dialpad
    SMS is sent in Dialpad Instant
  • Dialpad
    Call state is updated in Dialpad Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Dialpad
    Send SMS in Dialpad
  • Dialpad
    Send SMS to channel in Dialpad
  • Dialpad
    Create contact in Dialpad
  • Dialpad
    Create call in Dialpad
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Dialpad + Zendesk Integration

Capture text messages, create support tickets, keep customer details updated, alert your team, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Dialpad Integration

Send Dialpad message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Dialpad integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Dialpad notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Dialpad messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Dialpad + Zendesk flow

Sync your customer communications with CRMs, project tools, and team chat channels to keep every team aligned. Pick a combination and activate it in one click.

Dialpad
Zendesk
+
SlackSlack (5)
+
SalesforceSalesforce (4)
+
Jira Software CloudJira Software Cloud (4)
+
Google WorkspaceGoogle Workspace (4)
+
ConfluenceConfluence (3)
+
TypeformTypeform (3)
D
Z
S
Create a Zendesk ticket from every Dialpad SMS, and post an update in Slack
Dialpad messages become Zendesk tickets instantly while your team stays informed in Slack, eliminating manual logging.
Z
D
S
When a Zendesk ticket is solved, send a notification in Slack and update Dialpad contact notes
Keep your team updated in Slack and log updates when customer issues reach a resolution.
Z
D
S
If a Zendesk ticket is updated with urgent priority, alert the response channel in Slack and send a Dialpad SMS
Urgent ticket updates trigger immediate Slack alerts and outbound SMS notifications.
Z
D
S
Use Claude to summarise customer support tickets from Zendesk, create a contact in Dialpad, and post the summary in Slack
Claude generates ticket summaries, updates Dialpad contacts, and briefs your team in Slack.
D
Z
S
When a Dialpad call state is updated, create a Zendesk ticket and announce the customer interaction in Slack
Call updates automatically generate Zendesk tickets and notify your team in Slack.

Supported triggers and actions for Dialpad and Zendesk

Mix and match to build the exact automation you need

Dialpad
Dialpad Triggers & Actions
Instant
SMS is sent in Dialpad
Triggers the automation when a text message is sent
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Instant
Call state is updated in Dialpad
Triggers the automation when call details are modified
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Send SMS in Dialpad
Sends a text message to particular recipients
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Send SMS to channel in Dialpad
Sends a text message to a channel
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Create contact in Dialpad
Adds a new contact to the database
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Create call in Dialpad
Initiates a call to the recipient
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Dialpad + Zendesk?

Streamline your customer support operations by connecting call states, messages, and support tickets instantly.

What you can automate?
🎫
Create Zendesk tickets from Dialpad messages
Automatically generate a new Zendesk support ticket the moment an SMS is sent in Dialpad, ensuring zero manual data entry.
📋
Capture every submitted text field and detail
Map all incoming SMS content, sender information, and call timestamps directly into custom Zendesk ticket fields for complete context.
🔔
Notify support agents instantly upon ticket creation
Alert your response team in chat channels or via SMS the second a new customer inquiry enters your Zendesk support queue.
🔀
Route tickets based on customer information
Send urgent issues to senior support queues and standard inquiries to general ticket pools based on submitted text keywords.
🔄
Keep Zendesk tickets updated as calls progress
Automatically update ticket statuses, add internal notes, and modify priority tags whenever call states change in Dialpad.
👥
Match existing organizations and contacts
Search for existing user profiles in Zendesk and attach new communication logs to the correct organization instead of creating duplicates.
✅
Handle ticket resolution and closure updates
Trigger automated follow-up messages, update ticket statuses, and log resolution timestamps the moment an issue is marked solved.
🔗
Extend workflows to team collaboration tools
Connect your Dialpad and Zendesk flow with Slack to broadcast high-priority customer alerts across your organization instantly.
And much more...

Who is Dialpad + Zendesk integration for?

Customer support managers, technical leads, and operations teams use this integration to unify call and message data, eliminate manual ticket creation, and accelerate resolution times.

Support Operations Managers
Support Operations Managers
Customer Success Leads
Customer Success Leads
Client Services Directors
Client Services Directors
Call Center Supervisors
Call Center Supervisors
Technical Support Engineers
Technical Support Engineers
Helpdesk Administrators
Helpdesk Administrators
📈
Support Operations Managers
You're reviewing support queues and call logs every day, but your helpdesk only updates when someone manually logs customer messages, so your response metrics are always lagging behind — with this integration, every Dialpad interaction lands in Zendesk instantly and your support data stays current.
⚡
Customer Success Leads
You need to act fast when high-priority clients reach out via phone or text, but you find out about urgent inquiries too late because messages sit unlogged in communication apps — with this integration, every text message triggers an immediate ticket so your success team can respond without delay.
🤝
Client Services Directors
You answer to key accounts that expect immediate updates on their support inquiries, but tracking phone logs and tickets across separate tools causes frustrating delays — automating both apps means every call state update and support ticket stays perfectly synchronized for client review.
📞
Call Center Supervisors
The volume of inbound calls and text messages is too high for anyone to keep up with by hand, leading to missed follow-ups and unrecorded customer issues — integrating these apps means every call and SMS automatically populates Zendesk tickets without manual entry.
🛠️
Technical Support Engineers
You own the troubleshooting step and depend on front-line agents to hand over complete customer context from phone calls, but critical details often get lost in translation — connecting these apps means every call note and text log transfers directly into your ticket queue.
📋
Helpdesk Administrators
You need a reliable history of all customer interactions and keep finding frustrating gaps where phone calls and texts were never recorded in your helpdesk — with this integration, every communication channel feeds directly into your ticket records for a complete audit trail.
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Why choose Integrately to automate Dialpad + Zendesk

Build and manage your Dialpad + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Dialpad + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Dialpad to Zendesk?
Frequently Asked Questions
You can connect Dialpad to Zendesk in 1-click using ready-made templates or ask Integrately AI to build the integration. It links seamlessly with Slack, Salesforce, and 1,500+ other apps.
Can I automatically create a Zendesk ticket from a Dialpad SMS?
Frequently Asked Questions
Can I connect Dialpad, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Dialpad and Zendesk?
Frequently Asked Questions
How are Dialpad calls and messages handled in Zendesk?
Frequently Asked Questions
How does Zendesk receive updates from Dialpad?
Frequently Asked Questions
Do I need coding skills to automate Dialpad and Zendesk?
Frequently Asked Questions
Is the Dialpad and Zendesk integration free?
Frequently Asked Questions
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