Zoho Desk + Dialpad Integration

Integrate Dialpad to Zoho Desk in one click, or tell Integrately AI how you want each ticket handled. Track conversations, create tickets, update contacts, and notify agents automatically.

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1.
  • Zoho Desk
    Ticket is created in Zoho Desk Instant
  • Zoho Desk
    Ticket is updated in Zoho Desk Instant
  • Zoho Desk
    Account is created in Zoho Desk Instant
  • Zoho Desk
    Agent is created in Zoho Desk Instant
  • Zoho Desk
    Message is created in Zoho Desk Instant
  • Zoho Desk
    Comment is created in Zoho Desk Instant
  • Zoho Desk
    Contact is created in Zoho Desk Instant
  • Zoho Desk
    Attachment is added in Zoho Desk Instant
  • Dialpad
    SMS is sent in Dialpad Instant
  • Dialpad
    Call state is updated in Dialpad Instant
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2.
  • Zoho Desk
    Create ticket in Zoho Desk
  • Zoho Desk
    Update ticket in Zoho Desk
  • Zoho Desk
    Search ticket in Zoho Desk
  • Zoho Desk
    Create contact in Zoho Desk
  • Zoho Desk
    Search contact in Zoho Desk
  • Zoho Desk
    Update contact in Zoho Desk
  • Zoho Desk
    Add attachment in Zoho Desk
  • Zoho Desk
    Add comment in Zoho Desk
  • Zoho Desk
    Create account in Zoho Desk
  • Zoho Desk
    Send email reply in Zoho Desk
  • Dialpad
    Send SMS in Dialpad
  • Dialpad
    Send SMS to channel in Dialpad
  • Dialpad
    Create contact in Dialpad
  • Dialpad
    Create call in Dialpad

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Ready Workflows Ready Workflows for Dialpad + Zoho Desk Integration

Capture messages, create support tickets, update contacts, and log calls, all in just one click.

Most popular automationmost-popular-automations
Zoho Desk + Dialpad Integration

Send Dialpad message for new Zoho Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zoho Desk - Dialpad integration. Whenever a new ticket is created in Zoho Desk, you will immediately receive a message in Dialpad notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Dialpad messages for new Zoho Desk tickets today - your customers will appreciate it!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Dialpad + Zoho Desk flow

Route support tickets to team channels, log customer details in your database, and assign follow-up tasks. Pick a combination and activate it in one click.

Zoho Desk
Dialpad
+
SlackSlack (4)
+
SalesforceSalesforce (3)
+
Jira Software CloudJira Software Cloud (3)
+
Google DriveGoogle Drive (3)
+
AsanaAsana (3)
+
MailchimpMailchimp (3)
D
Z
S
Send an SMS in Dialpad, create a ticket in Zoho Desk, and post the update in Slack
Dialpad messages instantly generate Zoho Desk tickets while alerting your team in Slack, eliminating manual handoffs.
Z
D
S
When a ticket is created in Zoho Desk, send an SMS in Dialpad and notify your team in Slack
New Zoho Desk tickets trigger an instant SMS response in Dialpad and notify your team on Slack.
Z
D
S
When a ticket is updated in Zoho Desk, update the contact in Dialpad and post to Slack
Zoho Desk ticket updates synchronize contact records in Dialpad and post notifications to Slack.
D
Z
S
If a call state is updated in Dialpad, create a Zoho Desk ticket and alert your Slack channel
Missed Dialpad calls automatically generate Zoho Desk tickets and notify your support team in Slack.

Supported triggers and actions for Zoho Desk and Dialpad

Mix and match to build the exact automation you need

Zoho Desk
Zoho Desk Triggers & Actions
Instant
Ticket is created in Zoho Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is updated in Zoho Desk
Triggers the automation when a ticket is modified
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Instant
Account is created in Zoho Desk
Triggers the automation when a new account is created
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Instant
Agent is created in Zoho Desk
Triggers the automation when a new agent is created
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Instant
Message is created in Zoho Desk
Triggers the automation when a new message is created
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Instant
Comment is created in Zoho Desk
Triggers the automation when a new comment is created
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Instant
Contact is created in Zoho Desk
Triggers the automation when a new contact is created
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Instant
Attachment is added in Zoho Desk
Triggers the automation when a new attachment is added
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Create ticket in Zoho Desk
Generates a new ticket
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Update ticket in Zoho Desk
Updates ticket information
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Search ticket in Zoho Desk
Searches for a ticket
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Create contact in Zoho Desk
Adds a new contact to the database
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Search contact in Zoho Desk
Finds and retrieves contact information
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Update contact in Zoho Desk
Updates contact information with new details
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Add attachment in Zoho Desk
Adds an attachment to the selected item
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Add comment in Zoho Desk
Adds a comment to a record
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Create account in Zoho Desk
Generates a new account
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Send email reply in Zoho Desk
Sends an email reply
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Dialpad
Dialpad Triggers & Actions
Instant
SMS is sent in Dialpad
Triggers the automation when a text message is sent
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Instant
Call state is updated in Dialpad
Triggers the automation when call details are modified
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Send SMS in Dialpad
Sends a text message to particular recipients
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Send SMS to channel in Dialpad
Sends a text message to a channel
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Create contact in Dialpad
Adds a new contact to the database
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Create call in Dialpad
Initiates a call to the recipient
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What can you automate with Dialpad + Zoho Desk?

Connect your communication channels to your helpdesk to streamline support operations.

What you can automate?
🎫
Turn every incoming customer message into a tracked support ticket
Capture incoming SMS conversations from Dialpad and automatically generate a corresponding ticket in Zoho Desk. Your support queue stays populated without manual logging.
📝
Capture every submitted contact detail accurately
Map customer names, phone numbers, and message content directly into Zoho Desk fields instead of relying on manual copy-pasting. Your records remain clean and complete.
🔔
Notify support agents the moment a conversation begins
Alert your team immediately when new customer inquiries arrive. Ensure every client receives prompt attention without delay.
🔀
Route conversations based on specific ticket criteria
Send urgent tickets to priority queues and routine messages to standard folders based on submitted parameters. Maintain structured routing automatically.
🔄
Keep your helpdesk updated as call states change
Automatically update ticket statuses in Zoho Desk whenever call states or message threads are modified in Dialpad. Eliminate mismatched records across platforms.
👥
Prevent duplicate contacts with smart search and creation
Search existing database records before creating new contacts or tickets. Keep your helpdesk organized and free of redundant entries.
📋
Manage follow-up actions for resolved support tickets
Trigger follow-up emails, update contact details, or schedule tasks whenever support tickets reach completion. Ensure complete closure for every client interaction.
🔗
Extend your workflow to secondary team apps
Connect your core automation to Slack, project management boards, or cloud storage to keep extended teams informed. Build multi-step pipelines effortlessly.
And much more...

Who is Dialpad + Zoho Desk integration for?

Customer support teams, service managers, and communication supervisors looking to eliminate manual data entry and streamline their ticketing workflows benefit instantly.

Support Operations Managers
Support Operations Managers
Customer Support Agents
Customer Support Agents
Client Success Leads
Client Success Leads
Call Center Supervisors
Call Center Supervisors
Service Dispatchers
Service Dispatchers
Quality Assurance Auditors
Quality Assurance Auditors
📈
Support Operations Managers
You review service metrics to track response times, but your support logs only update when agents manually copy communication details, so the ticket counts you are reviewing are always hours behind — with this integration, every new interaction lands in your helpdesk instantly and your data stays current.
⚡
Customer Support Agents
You need to act fast on incoming client requests, but you find out about missed calls and messages too late because records are scattered across independent apps — with this integration, every call event automatically creates a tracked ticket so you can respond immediately.
🤝
Client Success Leads
You answer to key accounts and stakeholders who expect immediate progress updates on their inquiries, but compiling conversation histories manually takes hours — with this integration, every message and ticket synchronizes automatically to provide clear accountability.
📞
Call Center Supervisors
The volume of daily phone calls and text messages is too high for anyone to keep up with by hand, leading to missed customer follow-ups — with this integration, communication records map directly into your helpdesk to maintain complete oversight.
🔄
Service Dispatchers
You own the next step in resolving technical issues and depend on frontline agents to hand over complete customer details without errors — with this integration, every ticket receives accurate contact data instantly to streamline your triage process.
📋
Quality Assurance Auditors
You need a reliable history of all customer interactions and keep finding gaps where phone logs failed to reach your helpdesk — with this integration, every conversation creates a structured record so your compliance audits remain airtight.
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Why choose Integrately to automate Zoho Desk + Dialpad

Build and manage your Zoho Desk + Dialpad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Desk + Dialpad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Dialpad to Zoho Desk?
Frequently Asked Questions
You can connect Dialpad to Zoho Desk in one click using pre-built templates on Integrately. Select your workflow, authenticate your accounts, and let Integrately AI handle the setup.
Can I automatically create Zoho Desk tickets from Dialpad messages?
Frequently Asked Questions
Can I connect Dialpad, Zoho Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Dialpad and Zoho Desk?
Frequently Asked Questions
How does Dialpad handle call state updates with Zoho Desk?
Frequently Asked Questions
Can Zoho Desk ticket updates modify contacts in Dialpad?
Frequently Asked Questions
Do I need coding skills to automate Dialpad and Zoho Desk?
Frequently Asked Questions
Is the Dialpad and Zoho Desk integration free?
Frequently Asked Questions
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You Can Also Connect Dialpad or Zoho Desk With 1500+ Other Apps

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Zoho Desk
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Sync Zoho Desk with CRM systems, email tools, and project management apps to keep support data working across your stack.
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