Discourse + HelpScout Integration

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Post is created in Discourse
Topic is created in Discourse
Agent is replied in HelpScout Instant
Customer is replied in HelpScout Instant
Conversion is created in HelpScout Instant
Conversion tags are updated in HelpScout Instant
Conversation is assigned in HelpScout Instant
Customer is created in HelpScout

Create post in Discourse
Create conversation in HelpScout
Search conversation in HelpScout
Create customer in HelpScout
Search customer in HelpScout
Add note in HelpScout
Update customer properties in HelpScout
Update customer in HelpScout
Search user in HelpScout
Send reply in HelpScout
Search mailbox in HelpScout
Get week report in HelpScout
Get day report in HelpScout
Get custom report in HelpScout

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Ready Workflows for Discourse + HelpScout Integration

Sorry, we don’t have a ready workflow for this combination yet.

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Supported triggers and actions for Discourse and HelpScout

Mix and match to build the exact automation you need

Discourse Triggers & Actions

Post is created in Discourse

Triggers the automation when a new post is created

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Topic is created in Discourse

Triggers the automation when a new topic is created

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HelpScout Triggers & Actions

Instant

Agent is replied in HelpScout

Triggers the automation when an agent is replied

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Instant

Customer is replied in HelpScout

Triggers the automation when a customer is replied

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Instant

Conversion is created in HelpScout

Triggers the automation when a conversion occurs

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Instant

Conversion tags are updated in HelpScout

Triggers the automation when conversion tags are updated

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Instant

Conversation is assigned in HelpScout

Triggers the automation when someone is assigned to a conversation

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Customer is created in HelpScout

Triggers the automation when a new customer is created

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Why choose Integrately to automate Discourse + HelpScout

Build and manage your Discourse + HelpScout automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected

Connect Discourse + HelpScout with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.

20M+ Ready Automations

Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.

AI that builds your automations

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24x5 Live Chat Support

Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.

Free done-for-you setup

Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.

Secure by design

SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.