Create DoneDone task for new Jira Service Desk ticket
Jira Service Desk + DoneDone Integration
Jira Service Desk + DoneDone Integration
Integrate DoneDone to Jira Service Desk in one click, or tell Integrately AI how you want each task handled. Create requests, update task statuses, alert your team, and track support tickets automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Task is created in DoneDone- Conversation is created in DoneDone
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create task in DoneDone
- Search task in DoneDone
- Update task status in DoneDone
- Get task detail by id in DoneDone
- Create project in DoneDone
- Add comment to conversation in DoneDone
- Add comment to task in DoneDone
- Get conversation detail in DoneDone
- Create Conversation in DoneDone
- Search conversation in DoneDone
- Update conversation status in DoneDone
- Add reply to conversation in DoneDone
Trusted by experts at...
Ready Workflows for DoneDone + Jira Service Desk Integration
Create requests, update task statuses, log comments, alert your team, and track issues, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your DoneDone + Jira Service Desk flow
Connect your issues and requests to downstream tools for team communication, code management, documentation, task tracking, file storage, and email updates. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
GitHub (8)
GitHub (8) +
Confluence (8)
Confluence (8) +
Asana (8)
Asana (8) +
Google Drive (8)
Google Drive (8) +
Gmail (8)
Gmail (8) D
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Create a Jira Service Desk request for every new DoneDone task, and notify your team on Slack
New DoneDone tasks automatically trigger a Jira Service Desk request and notify your team in Slack, eliminating manual copy-pasting between platforms.
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When a Jira Service Desk request is created, create a task in DoneDone and alert your support channel in Slack
Incoming support requests in Jira Service Desk instantly generate a DoneDone task and send an alert in Slack.
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When a DoneDone task status changes, update the Jira Service Desk request and post the update in Slack
Task status updates in DoneDone automatically update Jira Service Desk requests and notify your team in Slack.
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Create a task in DoneDone when a Jira Service Desk request is updated, and notify the team in Slack
Request updates in Jira Service Desk create follow-up tasks in DoneDone and notify your team on Slack.
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If a new DoneDone task has high priority, create a Jira Service Desk request and alert the urgent channel in Slack
High-priority DoneDone tasks instantly generate Jira Service Desk requests and trigger urgent Slack alerts.
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When a Jira Service Desk request is closed, update the DoneDone task and post the resolution in Slack
Resolved Jira Service Desk requests automatically update DoneDone tasks and announce the closure in Slack.
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Use Claude to summarise every new DoneDone task, create a Jira Service Desk request, and post the summary in Slack
Claude summarises new DoneDone tasks, generates a Jira Service Desk request, and posts the briefing in Slack.
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Turn every new DoneDone task into a Jira Service Desk request, create an Asana task, and announce it in Slack
New DoneDone tasks spawn Jira Service Desk requests and Asana tasks while announcing the handoff in Slack.
Supported triggers and actions for Jira Service Desk and DoneDone
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
What can you automate with DoneDone + Jira Service Desk?
Streamline your issue tracking and customer service workflows with powerful ready-made automations.
🔄
Create Jira Service Desk requests from new DoneDone tasks
Automatically generate a corresponding Jira Service Desk request the moment a new task is created in DoneDone. Eliminate manual copy-pasting and keep your support queue synchronized with internal project boards.
📋
Capture every submitted task field and request detail
Map all available task descriptions, priority levels, and custom fields between DoneDone and Jira Service Desk. Ensure your support agents and developers see complete context on every ticket.
🔔
Alert the right support agent as soon as it happens
Send instant notifications to your team whenever a new request or task is created. Ensure prompt triage and rapid response times for every customer inquiry.
🔀
Route tasks and requests based on submitted priority fields
Trigger different workflows depending on whether a task is marked high priority or standard. Send urgent issues to dedicated escalation channels while routing routine tickets normally.
🔄
Keep destinations updated as task statuses change
Automatically update Jira Service Desk requests whenever task statuses change in DoneDone. Maintain perfect alignment across all operational dashboards without lifting a finger.
🔍
Search and update existing tasks instead of creating duplicates
Lookup existing records before creating new entries to keep your databases clean. Prevent duplicate tickets and maintain an accurate, unified history of every customer interaction.
✅
Handle later status changes like resolved and closed
Automatically update request statuses and close corresponding tasks when issues are resolved. Keep project boards clean and administrative overhead to an absolute minimum.
💬
Extend your workflow to Slack for team collaboration
Connect your core DoneDone and Jira Service Desk automation to Slack. Broadcast ticket creation, status changes, and resolution notes directly to your team communication channels.
And much more...
Who is DoneDone + Jira Service Desk integration for?
Connecting DoneDone and Jira Service Desk helps engineering, support, and product teams bridge issue tracking and customer requests so no ticket falls through the cracks.
Operations leads and directors
Customer support supervisors
Account managers
Customer support agents
Product managers
Quality assurance leads
📈
Operations leads and directors
You're reporting on project completion and ticket resolution metrics, but your tracking boards only update when someone manually exports data, so the counts you're presenting are always outdated — automating both apps means every task and request syncs instantly and your numbers stay current.
⚡
Customer support supervisors
You need to act fast on customer inquiries, but urgent issues logged in DoneDone sit waiting in ticketing queues until someone checks manually — with this integration, every new task triggers a support request instantly and your team responds without delay.
🤝
Account managers
You answer to clients who want daily updates on their reported issues, but pulling status reports from separate systems wastes hours — connecting these apps means request progress flows automatically to task boards and your client reporting stays transparent.
📞
Customer support agents
The volume of inbound requests is too high for anyone to keep up by hand, leading to missed tickets and frustrated users — this integration means every customer submission and task entry flows across systems without manual copying.
⚙️
Product managers
You own the development roadmap and depend on support agents upstream to hand over bug reports, but manual handoffs cause crucial details to get lost — automating both apps means issue data transfers cleanly and nothing falls through the cracks.
📋
Quality assurance leads
You need a reliable audit history of bug fixes and customer requests, but manual logging leaves frustrating gaps in your tracking timeline — integrating these apps means every task update and request status is recorded accurately.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + DoneDone
Build and manage your Jira Service Desk + DoneDone automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + DoneDone with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Jira Service Desk + DoneDone Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
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750 Tasks
in $19.99
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😍
2,000 Tasks
in $19.99
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Frequently Asked Questions
How do I connect DoneDone to Jira Service Desk?
You can connect DoneDone to Jira Service Desk in one click using ready-made templates on Integrately. Choose your workflow, connect your accounts, and let Integrately AI handle the setup.
Can I automatically create a Jira Service Desk request when a new DoneDone task is created?
Can I connect DoneDone, Jira Service Desk, and Slack?
What is a good Zapier alternative for DoneDone and Jira Service Desk?
How does DoneDone handle task creation data in this integration?
Can Jira Service Desk updates trigger changes in DoneDone?
Do I need coding skills to automate DoneDone and Jira Service Desk?
Is the DoneDone and Jira Service Desk integration free?
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