dotdigital + Twilio Integration

Integrate dotdigital to Twilio in one click, or tell Integrately AI how you want each survey response handled. Trigger automated SMS alerts, send WhatsApp follow-ups, update contact lists, and notify your support team instantly.

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1.
  • dotdigital
    Survey response is received in dotdigital
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • dotdigital
    Add contact to address book in dotdigital
  • dotdigital
    Create contact in dotdigital
  • dotdigital
    Search contact in dotdigital
  • dotdigital
    Update contact in dotdigital
  • dotdigital
    Unsubscribe contact in dotdigital
  • dotdigital
    Enrol contact in program in dotdigital
  • dotdigital
    Create contact data field in dotdigital
  • dotdigital
    Create address book in dotdigital
  • dotdigital
    Refresh segment in dotdigital
  • dotdigital
    Send transactional email in dotdigital
  • dotdigital
    Send campaign in dotdigital
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for dotdigital + Twilio Integration

Send instant SMS alerts for survey responses, notify teams on mobile, update contact data, and trigger follow-up messages, all in just one click.

Most popular automationsmost-popular-automations
dotdigital + Twilio Integration

Send Twilio sms for new dotdigital survey response

When you receive a new dotdigital survey response, you can automatically send a Twilio sms. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Twilio sms today. Your future self will thank you.
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Connect more apps to your dotdigital + Twilio flow

Sync survey feedback to CRMs, trigger checkout notifications, log responses in spreadsheets, and alert your team on team chat. Pick a combination and activate it in one click.

dotdigital
Twilio
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SalesforceSalesforce (6)
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TypeformTypeform (6)
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ShopifyShopify (6)
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Google SheetsGoogle Sheets (6)
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SlackSlack (6)
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StripeStripe (6)
D
S
T
Add every dotdigital survey response to Salesforce as a new lead, and send a confirmation SMS in Twilio
Survey responses create Salesforce leads instantly while Twilio dispatches a text message, eliminating manual entry delays.
D
S
T
Update Salesforce contact details from dotdigital survey responses, and send a notification SMS in Twilio
Keep Salesforce contacts synchronised with dotdigital survey data while alerting team members via Twilio.
S
D
T
When a Salesforce opportunity is won, enrol the contact in a dotdigital program and send a welcome SMS in Twilio
Won opportunities in Salesforce automatically trigger dotdigital nurture programs and welcoming Twilio text messages.
D
S
T
Create a Salesforce task for survey respondents in dotdigital, and send an alert via Twilio SMS
Survey feedback requiring follow-up creates a Salesforce task and triggers a Twilio SMS alert for the assigned agent.
D
S
T
Use Claude to evaluate dotdigital survey sentiment, create a Salesforce lead if positive, and send a Twilio SMS
Claude analyses dotdigital survey responses, creates qualified Salesforce leads, and triggers a Twilio SMS notification.
D
S
T
When a dotdigital survey response is received, log it in Salesforce, send a Twilio SMS, and post a Slack alert
Survey responses update Salesforce records, trigger a Twilio SMS, and announce the feedback in Slack simultaneously.

Supported triggers and actions for dotdigital and Twilio

Mix and match to build the exact automation you need

dotdigital
dotdigital Triggers & Actions
Survey response is received in dotdigital
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Add contact to address book in dotdigital
Adds a contact to the address book
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Create contact in dotdigital
Adds a new contact to the database
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Search contact in dotdigital
Finds and retrieves contact information
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Update contact in dotdigital
Updates contact information with new details
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Unsubscribe contact in dotdigital
Removes contact from mailing list
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Enrol contact in program in dotdigital
Triggers the automation when a new survey response is received
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Create contact data field in dotdigital
Generates a new field for storing contact information
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Create address book in dotdigital
Creates a new digital address book
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Refresh segment in dotdigital
Refreshes a segment
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Send transactional email in dotdigital
Sends a reply
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Send campaign in dotdigital
Sends out a pre-designed campaign to targeted recipients
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with dotdigital + Twilio?

Streamline your customer engagement and communication workflows by connecting feedback collection directly with automated messaging and contact management.

What you can automate?
🔄
Trigger SMS messages from survey responses
Send an automated Twilio text message immediately when a survey response is received in dotdigital, keeping engagement high.
📋
Capture every submitted survey field
Map all available dotdigital survey answers into your contact records and communication tools instead of just basic names and emails.
🔔
Notify the right team member instantly
Alert your support or sales team via SMS or chat the moment critical customer feedback arrives in dotdigital.
🔀
Route messages based on survey answers
Send different Twilio text messages or update specific dotdigital contact segments depending on the rating a customer submits.
✏️
Keep contact records up to date
Automatically update dotdigital address books and contact fields whenever customer details change across your communication channels.
🔍
Search and prevent duplicate contacts
Search existing dotdigital address books before creating new contacts to keep your database clean and organised.
📞
Handle call and message status changes
Trigger automated workflows when Twilio call statuses change, messages are received, or recordings become available.
🔌
Extend flows to popular business apps
Connect your dotdigital and Twilio automation to Salesforce, Google Sheets, Slack, and hundreds of other essential business tools.
And much more...

Who is dotdigital + Twilio integration for?

Marketing and customer success teams managing multi-channel communications rely on this integration to eliminate manual data entry, speed up follow-ups, and keep contact records completely synchronized.

Marketing Managers
Marketing Managers
Customer Support Leads
Customer Support Leads
Account Managers
Account Managers
Operations Specialists
Operations Specialists
Sales Development Reps
Sales Development Reps
Customer Success Directors
Customer Success Directors
📈
Marketing Managers
You're running surveys in dotdigital but your reporting spreadsheet only updates when someone manually exports rows, so the completion counts you're optimising against are always a few hours behind — with this integration, every survey response lands in your destination instantly and your data stays current.
⚡
Customer Support Leads
You need to act fast when negative feedback arrives, but message alerts sit trapped in unmonitored queues until someone checks manually — connecting these apps means every critical survey response triggers an instant Twilio SMS so your team responds without delay.
🤝
Account Managers
You answer to clients who want immediate proof of follow-up after campaign interactions, but compiling status reports by hand takes hours every week — automating both apps means every contact update and message dispatch is logged automatically.
📊
Operations Specialists
The volume of incoming survey responses and customer messages is too high for anyone to keep up by hand, leading to missed follow-ups and inconsistent contact records — with this integration, every submission is processed and routed automatically.
🎯
Sales Development Reps
You own the next sales step and depend on marketing teams to hand over qualified leads, but manual handoffs cause frustrating delays in outreach — this integration means survey leads flow straight into your pipeline the moment they are submitted.
🗂️
Customer Success Directors
You need a reliable customer interaction history across all touchpoints, but keep finding gaps where message logs failed to sync with contact profiles — automating these apps ensures every SMS and survey response is recorded accurately.
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Why choose Integrately to automate dotdigital + Twilio

Build and manage your dotdigital + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect dotdigital + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect dotdigital to Twilio?
Frequently Asked Questions
You can connect dotdigital to Twilio in just 1 click using ready-made workflows on Integrately. Choose a template, connect your accounts, and let Integrately AI handle field mapping instantly.
Can I automatically send a Twilio SMS when a dotdigital survey response is received?
Frequently Asked Questions
Can I connect dotdigital, Twilio, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for dotdigital and Twilio?
Frequently Asked Questions
How does dotdigital handle survey responses in this integration?
Frequently Asked Questions
How does Twilio send messages from dotdigital triggers?
Frequently Asked Questions
Do I need coding skills to automate dotdigital and Twilio?
Frequently Asked Questions
Is the dotdigital and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect dotdigital or Twilio With 1500+ Other Apps

dotdigital
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Twilio
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Sync Twilio with support, messaging, and notification tools to keep team communication flowing across platforms.
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