Drift + Flock Integration
Integrate Drift to Flock in one click, or tell Integrately AI how you want each conversation handled. Notify your team instantly, update contact details, and route questions to the right channel automatically.
Free forever.Use premium features free for 14 days.1.
Email is identified in Drift Instant- User reached goal in Drift Instant
- New Conversation is started in Drift Instant
- Conversation is pushed in Drift Instant
- Message is created in Drift Instant
2.
- Create Contact in Drift
- Update Contact in Drift
- Update contact via non-Drift Id in Drift
- Search contact by email in Drift
- Create Timeline Event in Drift
- Create Conversation in Drift
Send message in Flock
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Ready Workflows for Drift + Flock Integration
Send messages for new conversations, notify teams when emails are identified, route customer updates, and keep your workspace aligned, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Drift + Flock flow
Capture incoming customer chats and route them straight to your CRM, project boards, and team alerts. Pick a combination and activate it in one click.
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Hubspot (4)
Hubspot (4) +
Calendly (4)
Calendly (4) +
Salesforce (4)
Salesforce (4) +
Slack (4)
Slack (4) +
Gmail (4)
Gmail (4) +
Google Sheets (4)
Google Sheets (4) D
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Create a HubSpot contact for every new Drift conversation, and notify your team in Flock
New Drift conversations immediately create a contact in HubSpot and trigger a team alert in Flock, keeping sales updated without manual data entry.
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When a HubSpot deal moves stage after a Drift conversation, update the contact and alert your sales channel in Flock
Track pipeline progress by updating HubSpot deals and notifying your team in Flock as customer conversations advance.
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Create a HubSpot task for every identified Drift email, and confirm the follow-up in Flock
Turn identified prospect emails from Drift chats into active HubSpot tasks while alerting your team in Flock.
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Use ChatGPT to summarise every Drift conversation before creating a HubSpot record and notifying Flock
AI summarises incoming Drift chats before logging them in HubSpot and posting the brief to Flock.
Supported triggers and actions for Drift and Flock
Mix and match to build the exact automation you need
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
Try it → Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
Try it → Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
Try it → Flock Triggers & Actions
What can you automate with Drift + Flock?
Streamline your customer communications by connecting Drift chats and visitor events directly to Flock team notifications.
💬
Send instant Flock alerts for new Drift conversations
Trigger team notifications in Flock the moment a visitor starts a new conversation in Drift. Your agents can jump into live chats immediately without missing a single prospect.
📋
Capture every submitted chat detail accurately
Extract visitor emails, chat transcripts, and goal milestones from Drift conversations and route them directly into your destination apps without manual data entry.
🔔
Notify the right team member as soon as leads arrive
Broadcast identified visitor profiles and new chat alerts directly to specific Flock channels so the responsible department can take action right away.
🔀
Route chats differently based on submitted visitor data
Evaluate identified visitor tiers or goal completions in Drift to send customized alerts and route records to the appropriate team channels.
🔄
Keep your destination records continuously up to date
Update contact timelines, spreadsheets, and CRM entries automatically as customer conversations progress and new information is identified.
🔍
Search and update existing contacts instead of creating duplicates
Look up existing contact records by email in your database before logging new Drift interactions, keeping your customer data clean and unified.
📌
Handle later status changes like meetings and goal completions
Track visitor milestones, goal achievements, and calendar bookings in Drift to trigger follow-up actions and team notifications automatically.
🔌
Extend your workflow to popular supporting apps
Connect your Drift and Flock automation flow with Google Sheets, HubSpot, Slack, or Gmail to add extra processing steps whenever your process demands it.
And much more...
Who is Drift + Flock integration for?
Support leads, sales managers, and operations teams connect Drift and Flock to eliminate manual chat logging and keep team communication synchronized.
Performance marketers
Support leads
Account managers
Sales managers
Operations managers
Project leads
📈
Performance marketers
You're running inbound campaigns driven by visitor chats, but your tracking sheet only updates when someone manually exports chat logs, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new conversation lands in your system instantly and your data stays current.
⚡
Support leads
You manage incoming customer inquiries in Drift but find out about urgent requests too late because alerts get buried in email threads — with this integration, every new chat triggers an immediate team alert in Flock so agents can respond without delay.
🤝
Account managers
You answer to clients who want to see quick follow-ups on their chat requests, but tracking down conversation histories across disconnected tabs slows down your updates — with this integration, every visitor interaction logs automatically and your progress reporting stays accurate.
📊
Sales managers
The volume of inbound prospect chats is too high for anyone to keep up by hand, leading to missed lead handoffs and delayed follow-ups — with this integration, every identified email creates a contact and notifies your team instantly.
⚙️
Operations managers
You own the next step in the customer onboarding flow and depend on support reps to hand over chat transcripts manually, causing bottlenecks in your pipeline — with this integration, every chat detail flows straight into your workspace without manual intervention.
📋
Project leads
You need a reliable history of customer touchpoints for auditing, but keep finding gaps where chat logs were never recorded in your tracking tables — with this integration, every conversation and goal completion is captured reliably.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Drift + Flock
Build and manage your Drift + Flock automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Drift + Flock with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Drift + Flock Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
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😍
2,000 Tasks
in $19.99
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Frequently Asked Questions
How do I connect Drift to Flock?
You can connect Drift to Flock in 1 click using ready workflows on Integrately or by asking Integrately AI to build the automation for you. Simply select your trigger event in Drift and your action in Flock, and your data syncs securely with tools like HubSpot, Salesforce, and Slack.
How do I send Flock messages automatically when a new Drift conversation starts?
Can I connect Drift, Flock, and HubSpot?
What is a good Zapier alternative for Drift and Flock?
How does Drift handle identified emails in my automation flows?
How does Flock notify my team when automation events occur?
Can I set up Drift and Flock automations without writing any code?
Is the Drift and Flock integration free?
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