Drift + LiveAgent Integration
Integrate Drift to LiveAgent in one click, or tell Integrately AI how you want each conversation handled. Capture visitor details, create support tickets, update contact records, and notify your support team instantly.
Free forever.Use premium features free for 14 days.1.
Email is identified in Drift Instant- User reached goal in Drift Instant
- New Conversation is started in Drift Instant
- Conversation is pushed in Drift Instant
- Message is created in Drift Instant
Ticket is created in LiveAgent- Contact is created in LiveAgent
2.
- Create Contact in Drift
- Update Contact in Drift
- Update contact via non-Drift Id in Drift
- Search contact by email in Drift
- Create Timeline Event in Drift
- Create Conversation in Drift
- Search contact in LiveAgent
- Search agent in LiveAgent
- Create tag in LiveAgent
- Create ticket in LiveAgent
- Create contact in LiveAgent
- Add contact to group in LiveAgent
- Update contact in LiveAgent
- Create company in LiveAgent
- Remove contact from group in LiveAgent
Trusted by experts at...
Ready Workflows for Drift + LiveAgent Integration
Capture conversations, create tickets, organise contacts, update records, and notify your team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Drift + LiveAgent flow
Sync customer interactions with CRMs, scheduling tools, messaging apps, and spreadsheets as soon as chats happen. Pick a combination and activate it in one click.
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Hubspot (3)
Hubspot (3) +
Calendly (3)
Calendly (3) +
Slack (3)
Slack (3) +
Gmail (3)
Gmail (3) +
Google Sheets (3)
Google Sheets (3) +
Stripe (3)
Stripe (3) D
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Create a HubSpot contact when a new conversation is started in Drift, and open a support ticket in LiveAgent
New Drift conversations immediately generate a HubSpot contact and a LiveAgent support ticket, ensuring your sales and support teams stay aligned without manual data entry.
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When a LiveAgent ticket is created, update the contact in HubSpot and create a conversation in Drift
Support tickets in LiveAgent automatically update HubSpot records and initiate Drift follow-ups, keeping your customer touchpoints coordinated.
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Use Claude to summarise new Drift conversations, create a HubSpot deal, and log a ticket in LiveAgent
Claude analyses incoming Drift conversations to create qualified HubSpot deals and structured LiveAgent tickets automatically.
Supported triggers and actions for Drift and LiveAgent
Mix and match to build the exact automation you need
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
Try it → Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
Try it → Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
Try it → What can you automate with Drift + LiveAgent?
Connect Drift and LiveAgent to eliminate manual data entry, streamline ticket creation, and sync customer details instantly.
🔄
Sync Drift chats to LiveAgent tickets instantly
Every conversation started in Drift can automatically generate a corresponding support ticket in LiveAgent. Your support team gets immediate visibility into inbound chats without switching platforms.
📝
Capture every submitted conversation detail
Map all available chat fields, email addresses, and goal completion data into your LiveAgent records instead of relying on manual copying. Your helpdesk data remains complete and structured.
🔔
Notify the right team member right away
Trigger instant team notifications and task assignments in your helpdesk the moment a high-priority customer conversation begins. Response times improve across every support shift.
🔀
Route records based on submitted criteria
Apply conditional rules to direct specific chat inquiries to designated agent groups or create tailored ticket tags depending on the visitor's goal or email domain.
🔄
Keep destination records up to date
Automatically update contact information in Drift whenever corresponding tickets change status in LiveAgent, ensuring customer details remain consistent everywhere.
🔍
Search and update instead of creating duplicates
Verify existing contact profiles by email before creating new entries, preventing duplicate customer records across your Drift and LiveAgent databases.
📌
Handle later status changes and timeline events
Create timeline events in Drift or update ticket tags in LiveAgent whenever customer interactions reach new milestones or goals are achieved.
🔌
Extend your workflow to trusted tools
Connect your core Drift and LiveAgent automation to Slack, Google Sheets, or Gmail to notify teams, log backups, and send customer follow-ups automatically.
And much more...
Who is Drift + LiveAgent integration for?
Support supervisors, customer success managers, and sales operations leads use this integration to streamline communication, eliminate manual data entry, and keep every customer interaction fully synchronized.
Support operations managers
Customer support leads
Account managers
Customer success directors
Sales development reps
Operations specialists
📈
Support operations managers
You're monitoring chat volume and helpdesk queues but your reporting spreadsheets only update when someone manually exports records, so the ticket metrics you're reviewing are always hours behind — with this integration, every chat conversation creates a ticket instantly and your data stays current.
⚡
Customer support leads
You manage urgent inquiry queues but miss critical chat handoffs because conversations live in Drift while tickets sit in LiveAgent, so response times slip — with this integration, every new conversation generates a ticket automatically and your team acts immediately.
🤝
Account managers
You report on client inquiries and support history for stakeholder reviews but spend hours cross-referencing chat logs with helpdesk tickets, so status updates are always tedious — with this integration, every customer touchpoint syncs across platforms and your reports update effortlessly.
📊
Customer success directors
You oversee high-volume client communications where manual ticket creation cannot keep pace with incoming chat requests, so customer histories develop gaps — with this integration, every conversation logs structured records automatically and nothing gets missed.
🎯
Sales development reps
You depend on support teams to hand over inbound chat leads so you can follow up with qualified prospects, but handoff delays stall momentum — with this integration, every Drift lead triggers immediate helpdesk ticket routing and your pipeline keeps moving.
📁
Operations specialists
You audit customer communication histories and keep finding missing records between your chat platform and your helpdesk, so audits take days — with this integration, every interaction is recorded accurately and your audit trail remains complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Drift + LiveAgent
Build and manage your Drift + LiveAgent automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Drift + LiveAgent with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Drift + LiveAgent Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Drift to LiveAgent?
You can connect Drift to LiveAgent in one click using pre-built templates or ask Integrately AI to configure your automation. It links your chat conversations to support tickets instantly.
Can I automatically create LiveAgent tickets from new Drift conversations?
Can I connect Drift, LiveAgent, and Slack?
What is a good Zapier alternative for Drift and LiveAgent?
How does Drift handle chat data during integration?
Can LiveAgent update contact records in Drift?
Do I need coding skills to automate Drift and LiveAgent?
Is the Drift and LiveAgent integration free?
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