Drift + Live Chat Integration
Integrate Drift to Live Chat in one click, or tell Integrately AI how you want each contact handled. Capture visitor chats, create contacts, update contact details, and drive sales immediately.
Free forever.Use premium features free for 14 days.1.
Email is identified in Drift Instant- User reached goal in Drift Instant
- New Conversation is started in Drift Instant
- Conversation is pushed in Drift Instant
- Message is created in Drift Instant
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
2.
- Create Contact in Drift
- Update Contact in Drift
- Update contact via non-Drift Id in Drift
- Search contact by email in Drift
- Create Timeline Event in Drift
- Create Conversation in Drift
Trusted by experts at...
Ready Workflows for Drift + Live Chat Integration
Capture visitor chats, create contacts, update contact details, schedule appointments, and drive sales, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Drift + Live Chat flow
Send chat details to your CRM, alert your team in messaging channels, and trigger automated follow-ups instantly. Pick a combination and activate it in one click.
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Salesforce (6)
Salesforce (6) +
HubSpot (6)
HubSpot (6) +
Calendly (6)
Calendly (6) +
Slack (6)
Slack (6) +
Gmail (6)
Gmail (6) +
Stripe (6)
Stripe (6) L
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Create a Salesforce contact whenever a Live Chat starts and Drift creates a contact, and notify your sales team.
Every Live Chat visitor captured through Drift becomes a new Salesforce contact instantly, keeping your sales pipeline updated without manual data entry.
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Update a Salesforce record when a Live Chat is updated, and log the latest conversation in Drift.
Keep your Salesforce records synchronised with the latest Live Chat updates and Drift conversation details automatically.
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If a Live Chat visitor enters the priority queue, create a Drift contact and add a high-priority task in Salesforce.
Prioritise high-value chat visitors by instantly creating Drift contacts and urgent Salesforce records for your sales team.
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When a Live Chat ends, update the Drift timeline event and close the associated Salesforce opportunity.
Automatically record ended chats as Drift timeline events and update deal stages in Salesforce without manual intervention.
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Use Claude to analyse Live Chat sentiment, create a Drift contact, and log the assessment in Salesforce.
Leverage AI to evaluate visitor sentiment from live chats before creating Drift contacts and saving structured insights in Salesforce.
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When a chat is updated in Live Chat, update the Drift conversation and create a follow-up task in Salesforce and Slack.
Coordinate multi-app updates by syncing Live Chat changes to Drift, creating Salesforce tasks, and notifying your team in Slack.
Supported triggers and actions for Drift and Live Chat
Mix and match to build the exact automation you need
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
Try it → Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
Try it → Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
Try it → Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Drift + Live Chat?
Streamline your visitor interactions by connecting live chat events directly to contact creation and workflow updates.
💬
Capture visitor chats instantly as new contacts
Convert inbound live chat participants into structured contacts the moment a conversation begins. Eliminate manual data entry and ensure immediate follow-up capability.
📋
Capture every submitted field and visitor attribute
Map all available visitor answers and metadata into separate CRM fields instead of just names and emails. Your database becomes a richer resource for team review.
🔔
Alert the right team member the second chats begin
Notify sales and support personnel immediately when high-intent visitors start a conversation. Ensure rapid response times and prevent missed opportunities.
🔀
Route visitors dynamically based on submitted fields
Trigger different actions or assign different priority levels depending on the specific criteria selected by the chat visitor. Direct leads to the correct specialist automatically.
🔄
Keep your destination systems up to date as chats evolve
Synchronise updated conversation notes and modified visitor details across your tools in real-time. Prevent mismatched records and communication silos.
🔍
Search and update instead of creating duplicate records
Check existing databases before creating new entries to keep your contact lists clean. Update current profiles automatically when returning visitors start a chat.
⏱️
Handle later chat status changes and session ends
Record timeline events and trigger follow-up tasks automatically the moment a support session or sales chat concludes.
🔌
Extend your chat workflows to popular CRM and messaging tools
Connect your core messaging stack with platforms like Slack or HubSpot to build multi-step operational pipelines. Automate complex handoffs effortlessly.
And much more...
Who is Drift + Live Chat integration for?
Connecting customer conversations and support chats helps sales and support teams capture every lead, eliminate missed opportunities, and streamline follow-ups across the board.
Performance marketers
Support managers
Client success leads
Sales reps
Account managers
Operations teams
📈
Performance marketers
You're running visitor acquisition campaigns but your reporting dashboards only update when someone manually exports chat data, so your conversion metrics are always hours behind — with this integration, every new interaction lands in your CRM instantly and your campaign data stays current.
⚡
Support managers
You need to act fast on high-intent inbound inquiries, but agents find out about queued visitors too late to prevent drop-offs — automating both apps means every chat visitor triggers instant contact creation and team alerts so you never miss a response window.
🤝
Client success leads
You answer to stakeholders who want transparent proof of customer engagement, but scattered chat logs make reporting a tedious manual chore — connecting these apps means every conversation is logged and structured automatically for your review.
📞
Sales reps
The inbound chat volume is too high for anyone to keep up by hand, leading to lost prospect details and delayed follow-ups — this integration means contact creation and pipeline updates happen automatically the moment a conversation begins.
🔄
Account managers
You own the onboarding stage and depend on support teams to hand over chat context, but crucial details get lost in transit — automating both apps means every conversation history and timeline event syncs directly to your workspace.
🗂️
Operations teams
You need a reliable customer interaction history, but manual record-keeping leaves persistent gaps in your database — with this integration, every visitor chat and contact update is captured accurately without manual data entry.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Drift + Live Chat
Build and manage your Drift + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Drift + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Drift + Live Chat Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
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😍
2,000 Tasks
in $19.99
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Frequently Asked Questions
How do I connect Drift to Live Chat?
You can connect Drift to Live Chat in just 1 click using Integrately. Choose from pre-built templates or ask Integrately AI to build your custom workflow. It connects seamlessly with Salesforce, HubSpot, Calendly, and 1,500+ other apps.
Can I automatically create Drift contacts when a chat starts in Live Chat?
Can I connect Drift, Live Chat, and HubSpot?
What is a good Zapier alternative for Drift and Live Chat?
How does Drift handle visitor contact updates during live chats?
Can Live Chat trigger automated tasks when visitors enter the support queue?
Do I need coding skills to automate Drift and Live Chat?
Is the Drift and Live Chat integration free?
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