Drift + Slack Integration

Integrate Drift to Slack in one click, or tell Integrately AI how you want each conversation handled. Capture chats, notify your team, update records, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Drift
    Email is identified in Drift Instant
  • Drift
    User reached goal in Drift Instant
  • Drift
    New Conversation is started in Drift Instant
  • Drift
    Conversation is pushed in Drift Instant
  • Drift
    Message is created in Drift Instant
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
Arrow Right
2.
  • Drift
    Create Contact in Drift
  • Drift
    Update Contact in Drift
  • Drift
    Update contact via non-Drift Id in Drift
  • Drift
    Search contact by email in Drift
  • Drift
    Create Timeline Event in Drift
  • Drift
    Create Conversation in Drift
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack

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Ready WorkflowsReady Workflows   for Drift + Slack Integration

Capture conversations, notify your team, update lead details, and send follow-ups, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Drift + Slack flow

Sync your conversations to CRMs, scheduling tools, and spreadsheets while keeping your team instantly updated across channels. Pick a combination and activate it in one click.

Drift
Slack
+
HubspotHubspot (4)
+
CalendlyCalendly (3)
+
GmailGmail (3)
+
SalesforceSalesforce (3)
+
Google SheetsGoogle Sheets (3)
+
ZoomZoom (3)
D
H
S
Create a HubSpot contact when a new conversation is started in Drift, and notify your team in Slack.
New Drift conversations instantly create contacts in HubSpot and alert your team in Slack, removing manual data entry.
D
H
S
Search HubSpot contacts by email when an email is identified in Drift, and send a direct message in Slack.
Identify emails in Drift, look up the contact in HubSpot, and notify the owner in Slack.
D
H
S
Create a timeline event in HubSpot when a user reaches a goal in Drift, and post an update in Slack.
Track goal completions from Drift directly inside HubSpot timeline events while alerting your team on Slack.
D
H
S
Update HubSpot contacts when a conversation is pushed in Drift, and notify your team in Slack.
Keep HubSpot contact records current when conversations are pushed in Drift, and alert your team on Slack.

Supported triggers and actions for Drift and Slack

Mix and match to build the exact automation you need

Drift
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
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Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
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Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
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Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
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Instant
Message is created in Drift
Triggers the automation when a new message is created
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Create Contact in Drift
Adds a new contact to the database
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Update Contact in Drift
Updates contact information with new details
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Update contact via non-Drift Id in Drift
Updates a contact's information using a non-drift id
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Search contact by email in Drift
Finds and retrieves contact information using their email address
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Create Timeline Event in Drift
Creates a new timeline event
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Create Conversation in Drift
Start a new conversation with speicified recipients
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Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
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Add reminder in Slack
Schedule and set reminder for a date and time
Try it →

What can you automate with Drift + Slack?

Streamline customer conversations, team notifications, and data updates effortlessly.

What you can automate?
💬
Notify your team when new conversations start
Send instant Slack alerts whenever a new conversation is started in Drift, ensuring your team responds to prospects without delay.
📋
Capture every submitted chat detail
Extract email addresses, messages, and goal completions from Drift and map them directly into your workflow steps.
🔔
Alert the right person instantly
Direct chat updates and lead notifications straight to the relevant Slack channel or team member immediately.
🔀
Route based on submitted user goals
Trigger different actions depending on whether a user reaches a goal or submits specific contact information.
🔄
Keep records updated dynamically
Update contact details and conversation statuses automatically as interactions progress in real time.
🔍
Search and verify existing contacts
Look up contact records by email before creating duplicates, keeping your database clean and organized.
🎯
Track milestone achievements
Monitor when users reach goals in Drift and trigger immediate downstream team alerts in Slack.
🔗
Connect with your favorite CRM
Extend your Drift and Slack workflow by syncing lead data directly into HubSpot or Salesforce.
And much more...

Who is Drift + Slack integration for?

Revenue teams, marketers, and support managers rely on seamless Drift and Slack connectivity to eliminate manual handoffs and respond instantly.

Marketing directors
Marketing directors
Sales representatives
Sales representatives
Account managers
Account managers
Support supervisors
Support supervisors
Operations coordinators
Operations coordinators
Customer success leads
Customer success leads
📈
Marketing directors
You track lead generation metrics across campaigns, but your tracking dashboards only update when someone manually exports chat data, so your conversion numbers are always delayed — with this integration, every new conversation lands instantly and your data stays current.
Sales representatives
You need to engage incoming prospects immediately, but chat alerts get buried in email inboxes before you notice them, so you miss out on warm leads — automating both apps means every new conversation triggers an instant notification so you can reply first.
🤝
Account managers
Your clients expect prompt follow-ups on inquiries, but tracking conversations across disparate tabs causes preventable communication delays — connecting these apps means every interaction is routed correctly and your team stays fully aligned.
📊
Support supervisors
Incoming chat volume spikes during peak hours, making it impossible for support agents to keep logs updated by hand without missing details — with this integration, every support query is captured and logged automatically.
🔄
Operations coordinators
You manage the handoff between chat bots and human agents, but manual routing often leads to dropped conversations and broken workflows — automating both apps means seamless task handoffs every single time.
📝
Customer success leads
You rely on accurate chat history to review customer health, but manual note-taking leaves significant gaps in your client records — connecting these apps means every milestone and goal is recorded reliably.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Drift + Slack

Build and manage your Drift + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Drift + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Drift to Slack?
Frequently Asked Questions
You can connect Drift to Slack in one click using pre-built workflows on Integrately, or use Integrately AI to build custom automations with Hubspot, Calendly, Gmail, and 1,500+ other apps.
Can I automatically notify my team in Slack when a new conversation starts in Drift?
Frequently Asked Questions
Can I connect Drift, Slack, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Drift and Slack?
Frequently Asked Questions
How does Drift handle identified emails in automations?
Frequently Asked Questions
Can I trigger Slack alerts when a user reaches a goal in Drift?
Frequently Asked Questions
Do I need coding skills to automate Drift and Slack?
Frequently Asked Questions
Is the Drift and Slack integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

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