How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations
Synchronize teams and deliver exceptional customer service with top 10 Zendesk integrations. Enhance your business operations effectively.
Drift + Zendesk Integration
Integrate Drift to Zendesk in one click, or tell Integrately AI how you want each conversation handled. Convert chats into support tickets, alert your support team, update contact details, and resolve customer queries automatically.
Free forever.Use premium features free for 14 days.1.
Email is identified in Drift Instant- User reached goal in Drift Instant
- New Conversation is started in Drift Instant
- Conversation is pushed in Drift Instant
- Message is created in Drift Instant
Ticket is updated in Zendesk- Ticket is solved in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Create Contact in Drift
- Update Contact in Drift
- Update contact via non-Drift Id in Drift
- Search contact by email in Drift
- Create Timeline Event in Drift
- Create Conversation in Drift
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Drift + Zendesk Integration
Capture customer queries, create support tickets, keep records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Drift + Zendesk flow
Sync support chats with your CRM, messaging channels, project trackers, and email tools to keep your entire stack aligned. Pick a combination and activate it in one click.
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Salesforce (5)
Salesforce (5) +
Slack (5)
Slack (5) +
HubSpot (5)
HubSpot (5) +
Gmail (5)
Gmail (5) +
Jira Software Cloud (5)
Jira Software Cloud (5) +
Asana (5)
Asana (5) D
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Add every new Drift conversation to your Zendesk tickets, and create a contact record in Salesforce.
New Drift conversations immediately generate Zendesk support tickets and update Salesforce contact records, eliminating manual data entry for your support team.
D
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When a Zendesk ticket is updated, search for the contact in Drift and update the matching record in Salesforce.
Keep customer records synchronized across Zendesk, Drift, and Salesforce whenever support ticket details change.
D
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When a Zendesk ticket is solved, update the contact in Drift and log the closed status in Salesforce.
Resolved support tickets automatically update your Drift contact details and log closure metrics in Salesforce.
D
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If a Drift email is identified, create a Zendesk ticket and add a new lead record in Salesforce.
Identified visitor emails in Drift instantly trigger Zendesk tickets and new lead entries in Salesforce.
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Use Claude to evaluate urgent Drift conversations, create a priority Zendesk ticket, and update Salesforce.
Claude analyses incoming Drift chats, creates priority Zendesk tickets for critical issues, and logs details in Salesforce.
Supported triggers and actions for Drift and Zendesk
Mix and match to build the exact automation you need
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
Try it → Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
Try it → Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Drift + Zendesk?
Streamline your customer support workflows by connecting live chat conversations directly to your helpdesk ticketing system.
🎯
Convert chats into support tickets automatically
Turn every new conversation started in Drift into a structured support ticket in Zendesk the moment a customer reaches out. Eliminate manual copying and ensure no inquiry slips through the cracks.
📝
Capture every submitted field and user detail
Map all customer details, email addresses, and message text from Drift into your Zendesk ticket fields. Your helpdesk records become a complete, reliable source for customer support and troubleshooting.
🔔
Alert the right support agent instantly
Notify your support team on Slack or via email the second a high-priority Drift conversation creates a Zendesk ticket. Ensure rapid response times for every customer interaction.
🔀
Route tickets based on customer input
Perform different actions depending on the priority or topic selected during a Drift chat. Send urgent tickets to priority Zendesk queues and standard inquiries to general support.
🔄
Keep contact records synchronized across platforms
Update existing contact profiles in Drift whenever Zendesk tickets are modified, solved, or assigned. Keep your customer data accurate across both applications without manual effort.
🛡️
Search and update instead of creating duplicates
Search for existing contacts by email in Drift before creating new records, preventing duplicate profiles in Zendesk and keeping your customer database clean.
⏱️
Handle ticket status changes and resolutions
Automatically update user profiles in Drift when Zendesk tickets are solved or marked as resolved. Keep your customer lifecycle records current throughout every stage of support.
🚀
Extend your workflow to Slack or HubSpot
Connect your Drift and Zendesk core flow with Slack, HubSpot, or Gmail to notify teams, log CRM activities, and send customer follow-up emails in a single automated pipeline.
And much more...
Who is Drift + Zendesk integration for?
Support teams, customer success managers, and operations leaders use this integration to automate ticket creation, eliminate manual data entry, and resolve inquiries faster.
Data analysts and operations leads
Customer support managers
Client success directors
High-volume support teams
Support supervisors and team leads
Quality assurance specialists
📈
Data analysts and operations leads
You're pulling reports from customer chats and helpdesk logs manually, but your tracking metrics only update when someone exports data, so the ticket resolution counts you're reviewing are always hours behind — with this integration, every new ticket and conversation syncs instantly and your analytics stay current.
⚡
Customer support managers
You need to act fast when high-priority chats arrive, and your team finds out about urgent issues too late because chat logs remain trapped away from your ticketing system — with this integration, every new Drift conversation opens a Zendesk ticket immediately so your agents can respond without delay.
🤝
Client success directors
You answer to key clients who want to see quick progress on their support issues, but compiling updates across two disconnected tools wastes hours every week — this integration means every ticket status change is tracked automatically and your clients receive prompt updates.
📊
High-volume support teams
The incoming chat and ticket volume is too high for anyone to keep up by hand, leading to missed customer messages and frustrated clients — automating both apps means every conversation generates a ticket instantly and your team handles high volumes effortlessly.
💼
Support supervisors and team leads
You own the next step in ticket resolution and depend on chat agents to hand over complete context, but crucial details get lost in translation — connecting these apps means every customer requirement transfers automatically into Zendesk without missing a single detail.
🔍
Quality assurance specialists
You need a reliable history of customer interactions for auditing purposes, but you keep finding gaps where chat logs were never attached to support tickets — with this integration, every conversation and ticket pairing is recorded accurately to build a complete customer history.
Did you know?
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Why choose Integrately to automate Drift + Zendesk
Build and manage your Drift + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Drift + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Drift to Zendesk?
You can connect Drift to Zendesk in 1-click using ready templates on Integrately. Choose a pre-built workflow or ask Integrately AI to build the automation for you, linking with Slack, HubSpot, and 1,500+ other apps.
Can I automatically create Zendesk tickets from new Drift conversations?
Can I connect Drift, Zendesk, and Slack?
What is a good Zapier alternative for Drift and Zendesk?
How are customer contacts handled between Drift and Zendesk?
Can I update Drift contact profiles when Zendesk tickets are solved?
Do I need coding skills to automate Drift and Zendesk?
Is the Drift and Zendesk integration free?
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