Freshworks CRM (Freshsales Suite) + Ecwid Integration

Integrate Ecwid to Freshworks CRM (Freshsales Suite) in one click, or tell Integrately AI how you want each customer handled. Sync customer data, create deals, alert your team, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Ecwid
    Order is created in Ecwid
  • Ecwid
    Order is paid in Ecwid
  • Ecwid
    Order is shipped in Ecwid
  • Ecwid
    Order is picked up in Ecwid
  • Ecwid
    Customer is created in Ecwid
  • Ecwid
    Abandoned cart is created in Ecwid
  • Ecwid
    Product is created in Ecwid
Arrow Right
2.
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • Ecwid
    Create order in Ecwid
  • Ecwid
    Search order in Ecwid
  • Ecwid
    Create customer in Ecwid
  • Ecwid
    Search customer in Ecwid
  • Ecwid
    Create product in Ecwid
  • Ecwid
    Update product in Ecwid
  • Ecwid
    Search product in Ecwid
  • Ecwid
    Create discount coupon in Ecwid

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Ready Workflows Ready Workflows for Ecwid + Freshworks CRM (Freshsales Suite) Integration

Capture customers, create contacts, update deals, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Ecwid + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new Ecwid (In Review) customer

If you're an ecommerce business owner who uses Ecwid (In Review) to power your online store, you'll be happy to know that when a new contact is created in Freshworks CRM (Freshsales Suite), this automation will automatically create a customer in Ecwid (In Review).

This means that you can keep track of all your customers and their orders in one place, making it easy to manage your business.
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Ecwid + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new Ecwid (In Review) order

As an online store owner, you're likely using Ecwid (In Review) to manage your sales. And if you're like most business owners, you also use a customer relationship management (CRM) tool to keep track of your customers' contact information.

But did you know that you can easily integrate Ecwid (In Review) with Freshworks CRM (Freshsales Suite)? This integration will allow you to automatically create a contact for each new order in Freshworks CRM (Freshsales Suite).

Not only will this save you time, but it will also ensure that your customer data is always up-to-date.
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Freshworks CRM (Freshsales Suite) + Ecwid Integration

Create Ecwid (In Review) customer for new Freshworks CRM (Freshsales Suite) contact

Creating a new Ecwid (In Review) customer for every new Freshworks CRM (Freshsales Suite) contact is a great way to keep your databases in sync. This way, you can be sure that your customers' information is accurate and up to date, and that you're able to track their purchase history.

Additionally, this Freshworks CRM (Freshsales Suite) - Ecwid (In Review) integration can help you to better understand your customers' needs and preferences, and to target your marketing efforts more effectively. By keeping your Ecwid (In Review) and Freshworks CRM (Freshsales Suite) systems in sync, you can provide a better experience for your customers and thereby improve your business's bottom line.
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Connect more apps to your Ecwid + Freshworks CRM (Freshsales Suite) flow

Save store orders to accounting, notify teams on chat, and trigger email marketing campaigns after your CRM syncs. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Ecwid
+
ShopifyShopify (4)
+
MailchimpMailchimp (4)
+
QuickBooks OnlineQuickBooks Online (4)
+
SlackSlack (4)
+
StripeStripe (4)
+
Google SheetsGoogle Sheets (4)
E
S
F
Create an order in Shopify for every new Ecwid order, and add a deal in Freshworks CRM (Freshsales Suite)
New Ecwid orders instantly generate matching Shopify orders and Freshworks CRM (Freshsales Suite) deals without manual entry.
E
S
F
When a customer is created in Ecwid, create a customer in Shopify and add a contact in Freshworks CRM (Freshsales Suite)
Ecwid customer profiles sync to Shopify and Freshworks CRM (Freshsales Suite) automatically.
E
S
F
When an Ecwid product is created, update Shopify and add a task in Freshworks CRM (Freshsales Suite)
New product additions in Ecwid automatically update Shopify listings and create review tasks in Freshworks CRM (Freshsales Suite).
E
S
F
When an order is paid in Ecwid, update Shopify inventory and update the deal in Freshworks CRM (Freshsales Suite)
Paid Ecwid orders trigger inventory adjustments in Shopify and update deal statuses in Freshworks CRM (Freshsales Suite).

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Ecwid

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Ecwid
Ecwid Triggers & Actions
Order is created in Ecwid
Triggers the automation when a new order is created
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Order is paid in Ecwid
Triggers the automation when payment is made for any order
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Order is shipped in Ecwid
Triggers the automation when any order is shipped
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Order is picked up in Ecwid
Triggers the automation when any order is picked up for delivery
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Customer is created in Ecwid
Triggers the automation when a new customer is created
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Abandoned cart is created in Ecwid
Triggers the automation when a cart is abandoned by a customer
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Product is created in Ecwid
Triggers the automation when a new product is created
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Create order in Ecwid
Creates a new order
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Search order in Ecwid
Searches for a order
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Create customer in Ecwid
Adds a new customer to the database
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Search customer in Ecwid
Locates and retrieves customer information
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Create product in Ecwid
Generates and launch new products
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Update product in Ecwid
Updates product information
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Search product in Ecwid
Searches for a product
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Create discount coupon in Ecwid
Generates discount coupons for customers
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What can you automate with Ecwid + Freshworks CRM (Freshsales Suite)?

Streamline your e-commerce and sales operations by automating orders, customer profiles, and follow-up tasks.

What you can automate?
🔄
Sync Ecwid orders and customers to Freshworks CRM automatically
Turn every new Ecwid customer or order into a contact and deal in Freshworks CRM (Freshsales Suite) without touching a keyboard. Eliminate manual entry and keep your sales pipeline instantly updated.
📋
Capture every submitted customer field and detail
Map all available Ecwid customer details and order line items directly into Freshworks CRM (Freshsales Suite) records. Ensure no custom field or preference is lost during the transfer.
🔔
Alert your sales team the moment an order arrives
Trigger instant Slack notifications or task creation in Freshworks CRM (Freshsales Suite) whenever a customer places an order or creates an abandoned cart. Your team can respond to high-intent buyers immediately.
🔀
Route records based on order value or customer tier
Apply conditional logic to send high-value orders to senior sales reps in Freshworks CRM (Freshsales Suite) while standard orders follow automated onboarding paths.
✏️
Keep CRM deals and customer records up to date
Automatically update deal stages, contact details, and account records in Freshworks CRM (Freshsales Suite) whenever order statuses change in Ecwid.
🔍
Search and prevent duplicate contacts and orders
Check existing records in Freshworks CRM (Freshsales Suite) before creating new entries, ensuring clean customer profiles and preventing duplicate records.
💳
Handle later status changes like payments and fulfillment
Update CRM deals and accounts automatically when Ecwid orders are marked as paid, shipped, or picked up. Keep your entire organization aligned on order progress.
📊
Extend your e-commerce data to Google Sheets
Push Ecwid order data to Google Sheets while simultaneously updating Freshworks CRM (Freshsales Suite) for robust reporting and analysis.
And much more...

Who is Ecwid + Freshworks CRM (Freshsales Suite) integration for?

Online store owners and sales teams struggling to sync customer purchases with their CRM pipeline and manual follow-ups will find this integration eliminates friction completely.

Performance marketers
Performance marketers
Sales reps
Sales reps
Account managers
Account managers
E-commerce managers
E-commerce managers
Support teams
Support teams
Operations leads
Operations leads
📈
Performance marketers
You're running campaigns across multiple ad sets but your tracking sheet only updates when someone manually exports orders, so the row counts you're optimising against are always a few hours behind — with this integration, every new order lands in your CRM instantly and your data stays current.
Sales reps
You need to follow up with store buyers immediately, but purchase notifications sit in your e-commerce dashboard until someone checks them manually, leaving leads waiting too long — automating both apps means you get notified of new customer purchases instantly and can close deals faster.
🤝
Account managers
Your clients want regular updates on order volume and customer acquisition, but compiling manual status reports takes hours away from client strategy — integrating these apps means client orders update automatically without manual status reports.
📦
E-commerce managers
Order volume is spiking across your online storefront, and your team cannot keep up with copying customer details and orders into your CRM by hand — this integration means every order and customer syncs effortlessly without manual data entry errors.
💼
Support teams
You own customer onboarding and depend on someone upstream to hand over store buyer details, but records arrive late or incomplete — connecting these apps means support tickets and customer records align the moment a purchase happens.
🗂️
Operations leads
You need a reliable history of store transactions and customer profiles, but manual entry keeps introducing gaps and mismatched records — automating both apps means every transaction and contact history remains complete and audit-ready.
Our team

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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Ecwid

Build and manage your Freshworks CRM (Freshsales Suite) + Ecwid automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Ecwid with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Ecwid to Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
You can connect Ecwid to Freshworks CRM (Freshsales Suite) in 1-click using ready-made templates on Integrately, or use Integrately AI to build custom multi-step workflows with apps like Shopify, Mailchimp, and Google Sheets.
Can I automatically create deals in Freshworks CRM when a new order is paid in Ecwid?
Frequently Asked Questions
Can I connect Ecwid, Freshworks CRM (Freshsales Suite), and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Ecwid and Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
How does Ecwid handle customer and order data during synchronization?
Frequently Asked Questions
Can Freshworks CRM update deal stages automatically from store orders?
Frequently Asked Questions
Do I need coding skills to automate Ecwid and Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Is the Ecwid and Freshworks CRM (Freshsales Suite) integration free?
Frequently Asked Questions
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Ecwid
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Freshworks CRM (Freshsales Suite)
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Sync Freshworks CRM (Freshsales Suite) with analytics, customer support, and invoicing platforms to optimize your sales pipeline.