Eko + Live Chat Integration
Integrate Eko to Live Chat in one click, or tell Integrately AI how you want each contact handled. Capture visitor details, create contacts in Eko, alert your support team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created or updated in Eko Instant- Form response is created in Eko Instant
- Order is created in Eko Instant
- Order is updated in Eko Instant
- Booking is created in Eko Instant
- Product is created in Eko Instant
- Product is updated in Eko Instant
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
2.
- Create member in Eko
- Update member in Eko
- Delete member in Eko
- Delete contact in Eko
- Search contact in Eko
- Update contact in Eko
- Create contact in Eko
- Create product in Eko
- Update product in Eko
- Search product in Eko
- Create member group in Eko
- Update member group in Eko
- Delete member group in Eko
Trusted by experts at...
Ready Workflows for Eko + Live Chat Integration
Capture visitor details from chats, create contacts, update records, and trigger follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Eko + Live Chat flow
Sync customer chats to your CRM, notify your team across messaging channels, and run targeted email campaigns. Pick a combination and activate it in one click.
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Shopify (4)
Shopify (4) +
Mailchimp (3)
Mailchimp (3) +
Stripe (3)
Stripe (3) +
Google Analytics 4 (3)
Google Analytics 4 (3) +
Slack (4)
Slack (4) +
Gmail (3)
Gmail (3) L
E
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When a chat is started in Live Chat, create a contact in Eko, and create a customer in Shopify.
New chat visitors are instantly registered as contacts in Eko and added as customers in Shopify, removing manual entry.
L
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When a chat is ended in Live Chat, update the contact in Eko, and create a product in Shopify.
Keep Eko contact records updated after chat sessions and automatically create new products in Shopify based on visitor requests.
L
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If a visitor enters queue in Live Chat, update the contact in Eko and create a customer in Shopify.
Queued live chat visitors update your Eko contact records and register in Shopify for streamlined tracking.
L
E
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Use Claude to summarise chat transcripts from Live Chat, update Eko contacts, and create Shopify orders.
Claude analyses completed chat transcripts to update Eko contacts and generate Shopify orders automatically.
Supported triggers and actions for Eko and Live Chat
Mix and match to build the exact automation you need
Eko Triggers & Actions
Instant
Contact is created or updated in Eko
Triggers the automation when a contact is created or updated
Try it → Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Eko + Live Chat?
Streamline your customer support and storefront operations by turning live chat activity into automated Eko actions.
💬
Turn live chats into Eko contacts automatically
Capture every visitor who starts a conversation in Live Chat and instantly create a corresponding contact record in Eko without manual data entry.
📋
Capture all submitted visitor fields and metadata
Map complete visitor questionnaire answers, chat transcripts, and queue timestamps directly into Eko contact fields for comprehensive user profiles.
🔔
Notify support teams the moment chats begin
Alert your staff instantly in Slack or via email whenever a new visitor initiates a chat session or enters the support queue.
🔀
Route visitors based on custom chat criteria
Trigger distinct Eko actions or notify different team channels depending on queue status, visitor tags, or chat resolution outcomes.
🔄
Keep Eko contact records updated in real time
Automatically update existing contact profiles in Eko as chat sessions progress, ensuring your storefront data remains current.
🔍
Search and update instead of creating duplicates
Look up existing contact records in Eko before updating information, preventing duplicate profiles across your database.
⚙️
Handle later status changes and resolutions
Trigger automated workflows when a chat is ended, updating contact statuses and logging final session notes in Eko.
🔌
Extend chat workflows to external tools
Connect your core Eko and Live Chat automation to Shopify, Mailchimp, Stripe, or Slack to coordinate multi-app business processes.
And much more...
Who is Eko + Live Chat integration for?
Customer support teams, ecommerce store owners, and marketing managers use this integration to ensure every live chat visitor is instantly captured and engaged across your storefront.
Performance marketers
Customer support leads
Account managers
Support supervisors
Sales representatives
Operations leads
📈
Performance marketers
You're managing custom pages in Eko but visitor enquiries arrive in live chat without linking to storefront data, so your conversion tracking remains incomplete — with this integration, every chat session automatically creates an updated contact in Eko for accurate campaign attribution.
⚡
Customer support leads
You're overseeing visitor queues in Live Chat but support records fail to sync with your Eko storefront database, so agents miss crucial customer context during conversations — with this integration, every chat activity instantly updates contact records in Eko for immediate team access.
🤝
Account managers
You're coordinating client storefronts in Eko but chat engagement metrics remain trapped in support silos, so stakeholder updates lack real-time interaction history — with this integration, every chat interaction automatically syncs visitor data directly into your Eko environment.
📊
Support supervisors
You're handling high volumes of visitor traffic in Live Chat but manual contact logging leaves gaps in your Eko database, so customer follow-ups get delayed — with this integration, every chat session automatically maintains up-to-date contact records in Eko.
💼
Sales representatives
You're depending on upstream chat visitors in Live Chat to convert into Eko contacts, but delayed handoffs cause missed sales opportunities — with this integration, every live chat event instantly triggers contact creation in Eko for immediate outreach.
🗂️
Operations leads
You're tracking ecommerce funnels in Eko but missing crucial customer history from live chat logs, so your database develops scattered records — with this integration, every chat interaction reliably populates standardized contact details in Eko.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Eko + Live Chat
Build and manage your Eko + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Eko + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Eko + Live Chat Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Eko to Live Chat?
You can connect Eko to Live Chat in one click using ready-made workflows on Integrately, or use Integrately AI to configure custom steps with Slack, Shopify, and Gmail.
Can I automatically turn live chat visitors into Eko contacts?
Can I connect Eko, Live Chat, and Slack?
What is a good Zapier alternative for Eko and Live Chat?
How does Eko handle contact creation from live chat?
Can Live Chat triggers initiate actions in Eko?
Do I need coding skills to automate Eko and Live Chat?
Is the Eko and Live Chat integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
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