EngageBay CRM + Twilio Integration

Integrate EngageBay CRM to Twilio in one click, or tell Integrately AI how you want each contact handled. Send SMS messages, trigger WhatsApp templates, update records, and notify your team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • EngageBay CRM
    Contact is created in EngageBay CRM
  • EngageBay CRM
    Contact is updated in EngageBay CRM
  • EngageBay CRM
    Owner is created in EngageBay CRM
  • EngageBay CRM
    Deal is created in EngageBay CRM
  • EngageBay CRM
    Deal is updated in EngageBay CRM
  • EngageBay CRM
    Form is submitted in EngageBay CRM
  • EngageBay CRM
    List is created in EngageBay CRM
  • EngageBay CRM
    Company is created in EngageBay CRM
  • EngageBay CRM
    Company is updated in EngageBay CRM
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • EngageBay CRM
    Create a contact in EngageBay CRM
  • EngageBay CRM
    Update contact in EngageBay CRM
  • EngageBay CRM
    Search contact by email in EngageBay CRM
  • EngageBay CRM
    Add tag to a contact in EngageBay CRM
  • EngageBay CRM
    Remove tag from contact in EngageBay CRM
  • EngageBay CRM
    Search contact in EngageBay CRM
  • EngageBay CRM
    Add contact to a form in EngageBay CRM
  • EngageBay CRM
    Create a company in EngageBay CRM
  • EngageBay CRM
    Search company in EngageBay CRM
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for EngageBay CRM + Twilio Integration

Send SMS messages, trigger WhatsApp templates, update contacts, and log calls, all in just one click.

Most popular automationmost-popular-automations
EngageBay CRM + Twilio Integration

Send Twilio sms for new EngageBay CRM contact

Many businesses rely on marketing to bring in new customers and grow their sales. One key element of successful marketing is staying in touch with your prospective customers. However, manually sending out messages to each new contact can be time-consuming and ineffective. Fortunately, there is a better way.

By automatically sending a Twilio sms for every new EngageBay CRM contact, you can stay connected with your prospects without spending hours crafting individual messages. This simple automation can help you build better relationships with your prospects and close more sales.
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Connect more apps to your EngageBay CRM + Twilio flow

Sync customer data with marketing platforms, e-commerce stores, billing tools, and team channels. Pick a combination and activate it in one click.

EngageBay CRM
Twilio
+
ShopifyShopify (8)
+
MailchimpMailchimp (8)
+
HubSpotHubSpot (8)
+
StripeStripe (8)
+
CalendlyCalendly (8)
+
SlackSlack (8)
S
E
T
When a Shopify order is created, create a contact in EngageBay CRM and send an SMS in Twilio
Shopify orders instantly become new EngageBay CRM contacts while Twilio sends an automated SMS confirmation.
S
E
T
When a Shopify customer is created, create a contact in EngageBay CRM and send a WhatsApp message in Twilio
New Shopify customers sync to EngageBay CRM and trigger a welcome WhatsApp message via Twilio.
S
E
T
When a Shopify order is fulfilled, update contact in EngageBay CRM and send an SMS in Twilio
Fulfilling a Shopify order updates your EngageBay CRM contact and triggers an automated shipping SMS in Twilio.
S
E
T
When a Shopify order is created, create a contact in EngageBay CRM and call phone in Twilio
New Shopify orders generate EngageBay CRM contacts and initiate automated voice calls in Twilio.
S
E
T
If a Shopify order total is over $100, create a contact in EngageBay CRM and send a WhatsApp message in Twilio
High-value Shopify purchases create EngageBay CRM contacts and trigger special WhatsApp offers via Twilio.
S
E
T
When a Shopify refund is processed, update contact in EngageBay CRM and send an SMS in Twilio
Refund events in Shopify update EngageBay CRM contacts and notify customers instantly via Twilio SMS.
S
C
E
T
Use ChatGPT to summarise every new Shopify order, create a contact in EngageBay CRM, and send an SMS in Twilio
ChatGPT summarizes Shopify orders, creates EngageBay CRM contacts, and sends summary texts via Twilio.
S
E
T
H
When a Shopify order is created, create a contact in EngageBay CRM, send an SMS in Twilio, and create a task in HubSpot
Shopify orders update EngageBay CRM contacts, trigger Twilio text alerts, and log HubSpot tasks.

Supported triggers and actions for EngageBay CRM and Twilio

Mix and match to build the exact automation you need

EngageBay CRM
EngageBay CRM Triggers & Actions
Contact is created in EngageBay CRM
Triggers the automation when a new contact is created
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Contact is updated in EngageBay CRM
Triggers the automation when a contact is updated
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Owner is created in EngageBay CRM
Triggers the automation when a new owner is created
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Deal is created in EngageBay CRM
Triggers the automation when a deal is created
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Deal is updated in EngageBay CRM
Triggers the automation when a deal is updated
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Form is submitted in EngageBay CRM
Triggers the automation when a form is filled
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List is created in EngageBay CRM
Triggers the automation when a new list is created
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Company is created in EngageBay CRM
Triggers the automation when a new company is created
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Company is updated in EngageBay CRM
Triggers the automation when a company is updated
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Create a contact in EngageBay CRM
Adds a new contact to the contact list
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Update contact in EngageBay CRM
Updates contact information with new details
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Search contact by email in EngageBay CRM
Finds and retrieves contact information using their email address
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Add tag to a contact in EngageBay CRM
Adds a tag to a contact
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Remove tag from contact in EngageBay CRM
Untag the contact
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Search contact in EngageBay CRM
Finds and retrieves contact information
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Add contact to a form in EngageBay CRM
Adds a new contact to a form
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Create a company in EngageBay CRM
Creates a new company record
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Search company in EngageBay CRM
Finds information about a company
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with EngageBay CRM + Twilio?

Streamline your customer communications and CRM record-keeping with powerful ready-made and custom automated workflows.

What you can automate?
🔄
Sync EngageBay CRM contacts to Twilio SMS automatically
Trigger instant SMS or WhatsApp messages through Twilio the moment a new contact or deal is created in EngageBay CRM.
📝
Capture every submitted field and custom attribute
Map all available form fields and contact parameters from EngageBay CRM directly into your Twilio message templates without data loss.
🚨
Notify the right team member the second an event happens
Send urgent text alerts and voice calls to sales reps or support agents instantly when high-value leads arrive in EngageBay CRM.
🔀
Route communications based on submitted custom fields
Send different WhatsApp template messages or SMS alerts depending on deal values, tags, or specific form selections in EngageBay CRM.
📊
Keep your CRM records completely up to date
Automatically update contact stages and deal properties in EngageBay CRM whenever Twilio call statuses or message delivery states change.
🔍
Search and update instead of creating duplicate records
Check existing email addresses in EngageBay CRM before performing actions, updating existing profiles rather than spawning duplicates.
Handle later status changes like completed calls and replies
Automate follow-up actions when Twilio recordings become available, call statuses change, or incoming SMS replies are received.
🔗
Extend your workflow to trusted third-party apps
Connect your EngageBay CRM and Twilio flows with Shopify, Slack, HubSpot, or Stripe to coordinate multi-department operations.
And much more...

Who is EngageBay CRM + Twilio integration for?

Teams managing customer relationships and voice or SMS communications benefit from synchronized workflows that eliminate manual data copying and response delays.

Performance marketers
Performance marketers
Sales representatives
Sales representatives
Client success managers
Client success managers
Support desk leads
Support desk leads
Operations coordinators
Operations coordinators
Finance and billing managers
Finance and billing managers
📈
Performance marketers
You're running multi-channel campaigns but your reporting dashboards only update when someone manually exports leads, so the conversion metrics you're optimising against are always hours behind — with this integration, every new contact lands instantly and your data stays current.
Sales representatives
You need to engage incoming prospects within minutes, but leads sitting unassigned in your CRM cause critical response delays — automating both apps means every form submission immediately triggers a Twilio SMS and places the lead straight into your pipeline.
🤝
Client success managers
You answer to key accounts that demand immediate updates on their support requests and subscription changes, but manual logging leaves gaps in your communication history — connecting these apps means every status change automatically dispatches verified client updates.
📞
Support desk leads
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed customer messages and frustrated clients — this integration means every message received in Twilio populates EngageBay CRM instantly without manual data entry.
⚙️
Operations coordinators
You own the next execution step in the workflow and depend on upstream teams to hand over accurate customer records, but missing details stall your process — automating both apps means every contact and deal moves seamlessly with complete data attached.
📋
Finance and billing managers
You need a reliable transaction and subscriber history, but manual ledger updates keep leaving missing gaps in your records — connecting these apps means every payment event and contact update syncs securely without manual errors.
Our team

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Why choose Integrately to automate EngageBay CRM + Twilio

Build and manage your EngageBay CRM + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect EngageBay CRM + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect EngageBay CRM to Twilio?
Frequently Asked Questions
You can connect EngageBay CRM to Twilio in one click using ready-made workflows on Integrately. With 42,000+ active users, you can also use Integrately AI to set up custom multi-step flows involving Shopify, Slack, or HubSpot without any coding.
Can I automatically send a Twilio SMS when a new contact is created in EngageBay CRM?
Frequently Asked Questions
Can I connect EngageBay CRM, Twilio, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for EngageBay CRM and Twilio?
Frequently Asked Questions
How does EngageBay CRM handle contact data during automation?
Frequently Asked Questions
Can Twilio trigger updates in EngageBay CRM when a message is received?
Frequently Asked Questions
Do I need coding skills to automate EngageBay CRM and Twilio?
Frequently Asked Questions
Is the EngageBay CRM and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect EngageBay CRM or Twilio With 1500+ Other Apps

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