Erxes + Live Chat Integration
Integrate Erxes to Live Chat in one click, or tell Integrately AI how you want each customer handled. Streamline support conversations, sync interaction records, alert your support team, and resolve technical issues automatically.
Free forever.Use premium features free for 14 days.1.
Customer is created in Erxes Instant- Customer is updated in Erxes Instant
- Customer is deleted in Erxes Instant
- Form submission is received in Erxes Instant
- Company is created in Erxes Instant
- Company is updated in Erxes Instant
- Company is deleted in Erxes Instant
- Admin sends engagement message in Erxes Instant
- Customer sends a message in Erxes Instant
- Admin sent message in Erxes Instant
- Knowledge base is created in Erxes Instant
- Knowledge base is updated in Erxes Instant
- Knowledge base is deleted in Erxes Instant
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
2.
Trusted by experts at...
Ready Workflows for Erxes + Live Chat Integration
Capture customer submissions, track support chats, route technical questions, and improve response efficiency, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Erxes + Live Chat flow
Sync customer conversations to CRMs, notify support teams on messaging apps, and log interaction data in spreadsheets. Pick a combination and activate it in one click.
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Hubspot (0)
Hubspot (0) +
Slack (0)
Slack (0) +
Google Sheets (0)
Google Sheets (0) +
Gmail (0)
Gmail (0) +
Notion (0)
Notion (0) +
Salesforce (0)
Salesforce (0) Supported triggers and actions for Erxes and Live Chat
Mix and match to build the exact automation you need
Erxes Triggers & Actions
Instant
Customer is updated in Erxes
Triggers the automation when customer details are updated
Try it → Instant
Customer is deleted in Erxes
Triggers the automation when a customer is removed from the database
Try it → Instant
Admin sends engagement message in Erxes
Triggers the automation when an admin sends an engagement message to a contact
Try it → Instant
Customer sends a message in Erxes
Triggers the automation when a customer sends a message
Try it → Instant
Admin sent message in Erxes
Triggers the automation when the admin sends a message to someone
Try it → Instant
Knowledge base is created in Erxes
Triggers the automation when new knowledge base is created
Try it → Instant
Knowledge base is updated in Erxes
Triggers the automation when a knowledge base is modified
Try it → Instant
Knowledge base is deleted in Erxes
Triggers the automation when a knowledge base is deleted
Try it → Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Erxes + Live Chat?
Automate customer interactions, synchronise support chats, and streamline follow-ups between Erxes and Live Chat effortlessly.
🔄
Sync customer interactions automatically
Connect Erxes and Live Chat to ensure every customer creation, form submission, and chat session stays synchronized across your support workflows without manual intervention.
📝
Capture every submitted form field
Map all available Erxes form submission details into your destination tracking sheets or databases instead of missing crucial customer information.
🔔
Alert your team instantly on new chats
Notify the right support agent immediately whenever a visitor enters a queue or starts a new technical support chat in Live Chat.
🔀
Route chats based on customer inputs
Perform different follow-up actions depending on the specific department, priority, or field submitted by the user during their Erxes conversation.
🔄
Keep records updated as chats evolve
Automatically update customer profiles and ticket statuses whenever a chat session is updated, ended, or modified in Live Chat.
📋
Prevent duplicate customer entries
Search existing records before creating new entries so your customer database remains clean and free of duplicate profiles.
⚡
Manage status changes and chat closures
Trigger automated follow-up tasks or notifications the moment a support chat is ended or resolved by your team.
🔌
Extend your workflow to messaging apps
Connect your Erxes and Live Chat setup with Slack or email tools to notify your team the moment a new support interaction begins.
And much more...
Who is Erxes + Live Chat integration for?
Customer support teams, sales reps, and operations managers benefit by automating customer data synchronization, accelerating issue resolution, and eliminating manual handoffs between chat and chatbot tools.
Analytics and reporting teams
Customer support agents
Client success managers
Sales development reps
Customer operations leads
Support quality leads
📈
Analytics and reporting teams
You're reviewing chat metrics and customer submissions but your reporting spreadsheet only updates when someone manually exports rows, so the visitor counts you're reviewing are always outdated — with this integration, every new interaction lands in your records instantly and your data stays current.
⚡
Customer support agents
You're managing technical issues in Live Chat while customer profiles live in Erxes, but manual record updates lead to delayed follow-ups — integrating these apps means every customer chat instantly aligns with their erxes profile for faster resolution.
🤝
Client success managers
You report on client inquiries and support tickets to external stakeholders, but scattered chat transcripts leave gaps in your progress updates — connecting these apps means every submission and chat session is accurately tracked and reported.
📊
Sales development reps
You're handling high volumes of inbound form submissions and visitor chats, but keeping track of every lead by hand causes missed opportunities — automating both apps means every lead is captured instantly without manual copy-pasting.
⚙️
Customer operations leads
You own the handoff between automated chatbot interactions and live support agents, but disjointed data creates friction in customer workflows — with this integration, customer details flow seamlessly into your support queue.
📋
Support quality leads
You need a reliable history of every customer conversation and form submission, but manual logging often results in incomplete records — automating this workflow means every customer interaction is logged accurately.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Erxes + Live Chat
Build and manage your Erxes + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Erxes + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Erxes + Live Chat Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Erxes to Live Chat?
You can connect Erxes to Live Chat using ready-made workflows or ask Integrately AI to build the automation for you in 1-click. It integrates smoothly with tools like Slack, Google Sheets, and Gmail.
How does automating Erxes and Live Chat improve customer support?
Can I connect Erxes, Live Chat, and Slack?
What is a good Zapier alternative for Erxes and Live Chat?
What triggers are available for Erxes on Integrately?
What triggers are available for Live Chat on Integrately?
Do I need coding skills to automate Erxes and Live Chat?
Is the Erxes and Live Chat integration free?
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