Create Jira Service Desk ticket for new EspoCRM contact
EspoCRM + Jira Service Desk Integration
Jira Service Desk + EspoCRM Integration
Integrate EspoCRM to Jira Service Desk in one click, or tell Integrately AI how you want each case handled. Log customer issues, create service requests, update your support tickets, and notify your team automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Target list is created in EspoCRM Instant- Contact is created in EspoCRM Instant
- Contact is deleted in EspoCRM Instant
- Contact is updated in EspoCRM Instant
- Task is created in EspoCRM Instant
- Task is updated in EspoCRM Instant
- Task is deleted in EspoCRM Instant
- Account is created in EspoCRM Instant
- Opportunity is created in EspoCRM Instant
- Meeting is created in EspoCRM Instant
- Opportunity is updated in EspoCRM Instant
- Case is created in EspoCRM Instant
- Account is updated in EspoCRM Instant
- Account is deleted in EspoCRM Instant
- Opportunity is deleted in EspoCRM Instant
- Case is updated in EspoCRM Instant
- Case is deleted in EspoCRM Instant
- Meeting is updated in EspoCRM Instant
- Meeting is deleted in EspoCRM Instant
- Lead is updated in EspoCRM Instant
- Lead is created in EspoCRM Instant
- Lead is deleted in EspoCRM Instant
- Call is created in EspoCRM Instant
- Call record is updated in EspoCRM Instant
- Call is deleted in EspoCRM Instant
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Search lead by name in EspoCRM
- Create contact in EspoCRM
- Search contact in EspoCRM
- Update contact in EspoCRM
- Delete contact in EspoCRM
- Create lead in EspoCRM
- Search lead email in EspoCRM
- Update lead in EspoCRM
- Delete lead in EspoCRM
- Create task in EspoCRM
- Create account in EspoCRM
- Create case in EspoCRM
- Create meeting in EspoCRM
- Search account in EspoCRM
- Update account in EspoCRM
- Delete opportunity in EspoCRM
- Delete meeting in EspoCRM
- Create opportunity in EspoCRM
- Search opportunity in EspoCRM
- Search meeting in EspoCRM
- Update opportunity in EspoCRM
- Update meeting in EspoCRM
- Search case in EspoCRM
- Update case in EspoCRM
- Delete account in EspoCRM
- Delete case in EspoCRM
- Create call in EspoCRM
- Search call in EspoCRM
- Update call in EspoCRM
- Delete call in EspoCRM
Trusted by experts at...
Ready Workflows for EspoCRM + Jira Service Desk Integration
Capture customer issues, open service requests, keep tickets updated, alert your team, and send follow-ups, all in just one click.
Most popular automations
Create EspoCRM contact from new Jira Service Desk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in EspoCRM. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - EspoCRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in EspoCRM.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - EspoCRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in EspoCRM.
This makes it easy to keep track of your support tickets and contacts in one place.
Create EspoCRM task for new Jira Service Desk ticket
Jira Service Desk + EspoCRM Integration
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your EspoCRM + Jira Service Desk flow
Sync support data with messaging tools, documentation, and email to keep teams aligned across every channel. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Confluence (4)
Confluence (4) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Gmail (4)
Gmail (4) +
Google Drive (4)
Google Drive (4) +
Trello (4)
Trello (4) E
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Create a Jira Service Desk request for every new EspoCRM case, and notify your support channel in Slack
New EspoCRM cases instantly open a Jira Service Desk request while Slack alerts your support team, eliminating manual copying and delayed follow-ups.
J
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When a Jira Service Desk request is updated, update the matching EspoCRM case and post the update in Slack
Keep your EspoCRM cases current whenever Jira Service Desk requests change, and notify your team instantly in Slack.
E
J
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If an EspoCRM case is marked priority, create a Jira Service Desk request and alert the senior team in Slack
Route urgent EspoCRM cases straight into Jira Service Desk as priority requests and alert senior support instantly on Slack.
E
J
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Use Claude to analyse new EspoCRM cases, create a Jira Service Desk request, and notify your team in Slack
Use Claude to evaluate incoming EspoCRM cases, create matching Jira Service Desk requests, and broadcast summaries on Slack.
Supported triggers and actions for Jira Service Desk and EspoCRM
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
EspoCRM Triggers & Actions
Instant
Target list is created in EspoCRM
Triggers the automation when a new target list is created
Try it → Instant
Contact is deleted in EspoCRM
Triggers the automation when a contact is removed from the particular list
Try it → Instant
Opportunity is created in EspoCRM
Triggers the automation when any opportunity is updated
Try it → Instant
Meeting is created in EspoCRM
Triggers the automation when a new meeting is scheduled
Try it → Instant
Opportunity is updated in EspoCRM
Triggers the automation when any opportunity is updated
Try it → Instant
Opportunity is deleted in EspoCRM
Triggers the automation when any opportunity is deleted
Try it → Instant
Meeting is updated in EspoCRM
Triggers the automation when the details of any meeting are updated
Try it → Instant
Lead is updated in EspoCRM
Triggers the automation when the lead information is updated
Try it → Instant
Lead is deleted in EspoCRM
Triggers the automation when a lead is removed from the system
Try it → Instant
Call record is updated in EspoCRM
Triggers the automation when call details are modified
Try it → Instant
Call is deleted in EspoCRM
Triggers the automation when a call is deleted from the log
Try it → What can you automate with EspoCRM + Jira Service Desk?
Streamline your customer support and relationship management by connecting every customer case directly to your service desk workflows.
🔄
Sync customer cases into service requests automatically
Turn every new EspoCRM case into a Jira Service Desk request the moment it is logged. Eliminate manual copying and ensure every customer issue enters your support queue immediately.
📋
Capture every submitted field and attachment
Map all available case details, descriptions, and file attachments from EspoCRM directly into Jira Service Desk fields. Your support agents receive complete context from the first click.
📢
Alert the right support agent instantly
Notify your team in Slack or via email the second a new request is generated. Ensure high-priority issues get immediate attention without manual monitoring.
🔀
Route requests based on case severity
Send urgent customer issues to priority queues while standard inquiries follow regular workflows. Branch your automation based on the severity fields submitted in EspoCRM.
🔄
Keep request statuses synchronised across systems
Update EspoCRM cases automatically whenever Jira Service Desk requests progress through milestones. Keep account managers informed without switching tabs.
🔍
Search and update existing records cleanly
Match incoming requests against existing contacts and accounts in EspoCRM before creating records. Prevent duplicate entries and maintain a clean database.
✅
Manage ticket resolution and closing flows
Trigger automated follow-ups and update relationship records when Jira Service Desk requests are marked resolved. Close the loop on every customer interaction.
🔌
Extend your workflow to team communication apps
Connect your core support flow to Slack, Gmail, or Confluence to share updates, archive documentation, and keep stakeholders informed across your entire stack.
And much more...
Who is EspoCRM + Jira Service Desk integration for?
Connecting EspoCRM and Jira Service Desk helps support, sales, and operations teams bridge customer relationship data with issue tracking so nothing falls through the cracks.
Customer Support Managers
Helpdesk Supervisors
Account Managers
Operations Teams
Service Desk Agents
Quality Assurance Leads
📈
Customer Support Managers
You're reviewing support metrics and ticket volumes in EspoCRM, but request metrics in Jira Service Desk are siloed away, so your operational reports are always incomplete — this integration means every new case creates a tracking request instantly and your dashboards stay fully synchronised.
⚡
Helpdesk Supervisors
You need to act fast on incoming client escalations, and you find out too late when critical cases sit unassigned in CRM queues — with this integration, every urgent case opens a service request immediately so your team can resolve issues without delays.
🤝
Account Managers
You answer to key clients who want to see real-time progress on their reported issues, but manual status updates take hours away from relationship building — automating both apps means ticket milestones sync back to CRM records automatically and clients receive instant transparency.
📊
Operations Teams
The volume of daily customer queries is too high for anyone to keep up by hand across separate support platforms — connecting these apps means every customer submission flows straight into your service desk workflow without manual transcription errors.
⚙️
Service Desk Agents
You own the technical resolution and depend on sales teams upstream to hand over accurate customer background details — this integration means every CRM case populates your request queue with full context so you never chase missing information.
🔍
Quality Assurance Leads
You need a reliable audit history of customer communications and keep finding gaps between CRM notes and ticket logs — with this integration, every interaction is mirrored across both systems to maintain a complete history.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Service Desk + EspoCRM
Build and manage your Jira Service Desk + EspoCRM automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + EspoCRM with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions
How do I connect EspoCRM to Jira Service Desk?
You can connect EspoCRM to Jira Service Desk in 1 click using ready workflows on Integrately, or use Integrately AI to build custom automations linking both apps with Slack, Confluence, and Gmail.
Can I automatically create Jira Service Desk requests from new EspoCRM cases?
Can I connect EspoCRM, Jira Service Desk, and Slack?
What is a good Zapier alternative for EspoCRM and Jira Service Desk?
How does EspoCRM handle incoming customer cases in this integration?
How does Jira Service Desk receive data from EspoCRM cases?
Do I need coding skills to automate EspoCRM and Jira Service Desk?
Is the EspoCRM and Jira Service Desk integration free?
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