Exact Online + Freshdesk Integration
Integrate Exact Online to Freshdesk in one click, or tell Integrately AI how you want each contact handled. Sync customer records, create support tickets, update account details, and streamline your support operations automatically.
Free forever.Use premium features free for 14 days.1.
Item is created or updated in Exact Online Instant- Account is created or updated in Exact Online Instant
- Contact is created or updated in Exact Online Instant
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
2.
- Search cost unit by code in Exact Online
- Create address in Exact Online
- Create bank account in Exact Online
- Create cost centre in Exact Online
- Create cost unit in Exact Online
- Create project in Exact Online
- Create item in Exact Online
- Search account by name in Exact Online
- Search address by contact name in Exact Online
- Search bank account by account name in Exact Online
- Search contact by first name in Exact Online
- Search cost centre by code in Exact Online
- Create account in Exact Online
- Search item by code in Exact Online
- Create document in Exact Online
- Delete account in Exact Online
- Delete contact in Exact Online
- Update account in Exact Online
- Update contact in Exact Online
- Update address in Exact Online
- Update cost center in Exact Online
- Update cost unit in Exact Online
- Search document by accountName in Exact Online
- Create contact in Exact Online
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
Trusted by experts at...
Ready Workflows for Exact Online + Freshdesk Integration
Capture customer details, sync records across platforms, create support tickets, update contact information, and streamline your operations, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Exact Online + Freshdesk flow
Connect accounting, CRM, and messaging tools to extend your customer support workflows. Pick a combination and activate it in one click.
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Salesforce (2)
Salesforce (2) +
Slack (2)
Slack (2) +
Shopify (1)
Shopify (1) +
HubSpot (1)
HubSpot (1) +
Stripe (1)
Stripe (1) +
Trello (1)
Trello (1) E
F
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Create a Freshdesk contact and a Salesforce lead whenever a new contact is created in Exact Online
New Exact Online contacts instantly generate matching Freshdesk contacts and Salesforce leads without manual data entry.
E
F
S
Create a Freshdesk ticket and update a Salesforce account when an Exact Online account is updated
Exact Online account changes automatically trigger Freshdesk tickets and update your Salesforce records.
Supported triggers and actions for Exact Online and Freshdesk
Mix and match to build the exact automation you need
Exact Online Triggers & Actions
Instant
Item is created or updated in Exact Online
Triggers the automation when an item is created or updated
Try it → Instant
Account is created or updated in Exact Online
Triggers the automation when an account is created or updated
Try it → Instant
Contact is created or updated in Exact Online
Triggers the automation when a contact is created or updated
Try it → Freshdesk Triggers & Actions
What can you automate with Exact Online + Freshdesk?
Streamline your customer support and accounting operations by connecting every interaction between Exact Online and Freshdesk.
🔄
Sync Exact Online contacts with Freshdesk automatically
Keep customer data consistent across systems. New or updated contacts in Exact Online are instantly reflected in Freshdesk without manual exports.
📋
Capture every submitted field and account detail
Map comprehensive contact, item, and account attributes between Exact Online and Freshdesk to ensure your support team has complete context.
🔔
Notify your team instantly when tickets or accounts update
Alert support agents and account managers the moment an Exact Online account changes or a Freshdesk ticket is created.
🔀
Route support tickets based on Exact Online account attributes
Direct inquiries to the right team members by evaluating customer account details and ticket properties upon creation.
✏️
Keep customer contact information updated across platforms
Automatically update contact and address details in Freshdesk whenever records are modified in Exact Online.
🔍
Search and update existing records to prevent duplicates
Perform intelligent lookups to update existing accounts and contacts instead of generating duplicate entries in Freshdesk.
📌
Handle later status changes like ticket closures and account updates
Manage ticket notes, status updates, and account modifications smoothly as customer interactions progress.
🔗
Extend your customer support workflow to Slack
Connect your core pair with Slack to broadcast support ticket updates and account milestones directly to your team channels.
And much more...
Who is Exact Online + Freshdesk integration for?
Connecting Exact Online and Freshdesk eliminates manual data entry between your accounting software and customer support desk, keeping client details perfectly aligned.
Customer support managers
Customer success leads
Account executives
Finance teams
Operations directors
Support agents
📈
Customer support managers
You're reviewing support ticket resolutions against your billing and account histories, but your support reps have to manually check Exact Online to see if a customer account is active, so your response times suffer — with this integration, every support ticket links directly to verified account and contact data.
⚡
Customer success leads
You need to act fast when billing or account changes occur, and you find out too late because support agents don't see Exact Online updates — with this integration, Freshdesk contacts update automatically whenever your Exact Online accounts change.
🤝
Account executives
You answer to a client who wants to see progress on their support issues alongside their project records, but billing data lives in a separate system — with this integration, your team gets instant visibility into support tickets and customer accounts.
📊
Finance teams
The volume of customer queries and account updates is too high for anyone to keep up by hand, leading to mismatched records between invoicing and support — with this integration, customer accounts and contacts stay synchronized across platforms without manual intervention.
⚙️
Operations directors
You own the support workflow and depend on billing and account data upstream to hand over cases correctly, but manual data transfers cause dropped tickets — with this integration, support workflows trigger seamlessly from Exact Online events.
📝
Support agents
You need a reliable history of customer billing and project status and keep finding gaps in your ticket views, slowing down resolutions — with this integration, every support interaction is backed by up-to-date Exact Online account details.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Exact Online + Freshdesk
Build and manage your Exact Online + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Exact Online + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Exact Online + Freshdesk Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Exact Online to Freshdesk?
You can connect Exact Online to Freshdesk in just one click using ready-made workflows or by asking Integrately AI to build the integration for you. It links your accounts securely alongside Salesforce, Slack, Shopify, and 1,500+ other apps without coding.
Can I automatically sync Exact Online contacts to Freshdesk?
Can I connect Exact Online, Freshdesk, and Slack?
What is a good Zapier alternative for Exact Online and Freshdesk?
How does Exact Online handle contact updates in Freshdesk?
Can Freshdesk tickets update my Exact Online accounts?
Do I need coding skills to automate Exact Online and Freshdesk?
Is the Exact Online and Freshdesk integration free?
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