Facebook Messenger + Salesforce Integration

Integrate Facebook Messenger to Salesforce in one click, or tell Integrately AI how you want each lead handled. Capture every incoming message, create Salesforce leads, update your pipeline, and trigger instant follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Facebook Messenger
    Message is received in Facebook Messenger Instant
  • Salesforce
    Field is updated on record in Salesforce
  • Salesforce
    Record is created in Salesforce
  • Salesforce
    Record is updated in Salesforce
  • Salesforce
    Lead is created in Salesforce
  • Salesforce
    Lead is updated in Salesforce
  • Salesforce
    Opportunity is created in Salesforce
  • Salesforce
    Opportunity is updated in Salesforce
  • Salesforce
    Task is created in Salesforce
  • Salesforce
    Task is updated in Salesforce
  • Salesforce
    Contact is updated in Salesforce
  • Salesforce
    Contact is created in Salesforce
  • Salesforce
    Account is created in Salesforce
  • Salesforce
    Account is updated in Salesforce
  • Salesforce
    Outbound message is received in Salesforce Instant
  • Salesforce
    Case is created in Salesforce
  • Salesforce
    Case is updated in Salesforce
  • Salesforce
    Quote is created in Salesforce
  • Salesforce
    Quote is updated in Salesforce
Arrow Right
2.
  • Facebook Messenger
    Send message from page in Facebook Messenger
  • Salesforce
    Get records by ID in Salesforce
  • Salesforce
    Create record in Salesforce
  • Salesforce
    Search record using query in Salesforce
  • Salesforce
    Update record in Salesforce
  • Salesforce
    Search record in Salesforce
  • Salesforce
    Create lead in Salesforce
  • Salesforce
    Update lead in Salesforce
  • Salesforce
    Search lead in Salesforce
  • Salesforce
    Create contact in Salesforce
  • Salesforce
    Update contact in Salesforce
  • Salesforce
    Search contact in Salesforce
  • Salesforce
    Create opportunity in Salesforce
  • Salesforce
    Update opportunity in Salesforce
  • Salesforce
    Search opportunity in Salesforce
  • Salesforce
    Add contact to campaign in Salesforce
  • Salesforce
    Add lead to campaign in Salesforce
  • Salesforce
    Create account in Salesforce
  • Salesforce
    Search account in Salesforce
  • Salesforce
    Update account in Salesforce
  • Salesforce
    Create task in Salesforce
  • Salesforce
    Update task in Salesforce
  • Salesforce
    Search task in Salesforce
  • Salesforce
    Get tasks by contact Id in Salesforce
  • Salesforce
    Create case in Salesforce
  • Salesforce
    Update case in Salesforce
  • Salesforce
    Search case in Salesforce
  • Salesforce
    Get events by contact Id in Salesforce
  • Salesforce
    Search quote in Salesforce

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Ready Workflows Ready Workflows for Facebook Messenger + Salesforce Integration

Capture incoming messages as Salesforce leads, update contact records, alert your sales team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Salesforce + Facebook Messenger Integration

Send Facebook Messenger message for new Salesforce record

Automatically sending a Facebook Messenger message whenever a new Salesforce record is created helps to ensure that you never miss an important update. Using this Salesforce - Facebook Messenger integration, you can be confident that you will always be kept in the loop.

Furthermore, it saves you the hassle of manually checking for new updates. As a result, automatically sending a Facebook Messenger message for every new Salesforce record is an essential way to stay on top of your work.
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Salesforce + Facebook Messenger Integration

Send Facebook Messenger message for new Salesforce contact

Anytime a new contact is added to your Salesforce, automatically send them a message through Facebook Messenger letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Salesforce - Facebook Messenger integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Salesforce + Facebook Messenger Integration

Send Facebook Messenger message for new Salesforce task

With this Salesforce - Facebook Messenger integration, whenever a new task is created in Salesforce, message will be sent via Facebook Messenger. This ensures that everyone is kept up to date on the latest developments and can take appropriate action.

Plus, you can customize the message that is sent, so you can include any relevant information, like deadlines or assigned team members. As a result, this integration will help to improve communication and collaboration within your team, making it easier to get work done.
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Salesforce + Facebook Messenger Integration

Send Facebook Messenger message for new Salesforce opportunity

Whenever a new opportunity is created in your Salesforce, you'll want to communicate with your team to make sure everyone is on the same page. Sending Facebook Messenger message ensures that everyone knows about the new opportunity and can provide input on the best way to move forward.

This not only keeps your team informed, but also allows you to gain valuable feedback that can help you close more opportunitys. In short, this Salesforce - Facebook Messenger integration is essential for any business to stay organized and ensure that the team is always aware of new opportunitys.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Facebook Messenger + Salesforce flow

Extend your automation stack with email notifications, calendar bookings, and CRM updates after leads arrive. Pick a combination and activate it in one click.

Facebook Messenger
Salesforce
+
GmailGmail (4)
+
HubSpotHubSpot (3)
+
MailchimpMailchimp (3)
+
CalendlyCalendly (3)
+
Google DriveGoogle Drive (3)
+
StripeStripe (3)
F
S
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Create a Salesforce lead when a message is received in Facebook Messenger, and send a notification email in Gmail.
Incoming Facebook Messenger messages instantly create Salesforce leads while Gmail alerts your team, removing manual data entry.
S
G
F
Send an email in Gmail for every new Salesforce lead, and notify the contact via Facebook Messenger.
New Salesforce leads automatically trigger a welcome email in Gmail and a page message in Facebook Messenger.
S
G
F
When a Salesforce contact is updated, send a summary email in Gmail and post a confirmation via Facebook Messenger.
Updated Salesforce contact details automatically dispatch summary emails in Gmail and notify your page in Facebook Messenger.
S
G
F
Use ChatGPT to summarise every new Salesforce task, send the brief in Gmail, and notify your page in Facebook Messenger.
AI summarises new Salesforce tasks, emailing the brief via Gmail while alerting Facebook Messenger.

Supported triggers and actions for Facebook Messenger and Salesforce

Mix and match to build the exact automation you need

Facebook Messenger
Facebook Messenger Triggers & Actions
Instant
Message is received in Facebook Messenger
Triggers the automation when a new message is received
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Send message from page in Facebook Messenger
Sends a message from a page
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Salesforce
Salesforce Triggers & Actions
Field is updated on record in Salesforce
Triggers the automation when a particular action in the workflow fails
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Record is created in Salesforce
Triggers the automation when a new record is created
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Record is updated in Salesforce
Triggers the automation when any record is updated
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Lead is created in Salesforce
Triggers the automation when a new lead is created
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Lead is updated in Salesforce
Triggers the automation when the lead information is updated
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Opportunity is created in Salesforce
Triggers the automation when any opportunity is updated
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Opportunity is updated in Salesforce
Triggers the automation when any opportunity is updated
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Task is created in Salesforce
Triggers the automation when a new task is created
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Task is updated in Salesforce
Triggers the automation when any task is updated
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Contact is updated in Salesforce
Triggers the automation when a contact is updated
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Contact is created in Salesforce
Triggers the automation when a new contact is created
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Account is created in Salesforce
Triggers the automation when a new account is created
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Account is updated in Salesforce
Triggers the automation when an account is updated
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Instant
Outbound message is received in Salesforce
Triggers the automation when an outbound message is received
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Case is created in Salesforce
Triggers the automation when a new case is created
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Case is updated in Salesforce
Triggers the automation when any case is updated
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Quote is created in Salesforce
Triggers the automation when a new quote is created
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Quote is updated in Salesforce
Triggers the automation when any quote is updated
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Get records by ID in Salesforce
Retrieves a record based on its id
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Create record in Salesforce
Generates a new record
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Search record using query in Salesforce
Searches for a record using the query provided by the user
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Update record in Salesforce
Updates a record with new information
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Search record in Salesforce
Searches for a record within a given database
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Create lead in Salesforce
Generates new leads for potential customers
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Update lead in Salesforce
Updates the lead information
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Search lead in Salesforce
Retrieves information for a particular lead
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Create contact in Salesforce
Adds a new contact to the database
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Update contact in Salesforce
Updates contact information with new details
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Search contact in Salesforce
Finds and retrieves contact information
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Create opportunity in Salesforce
Creates a new instance of the support system
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Update opportunity in Salesforce
Updates the opportunity details as needed
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Search opportunity in Salesforce
Searches for a opportunity
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Add contact to campaign in Salesforce
Adds a contact to a campaign for targeted communication
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Add lead to campaign in Salesforce
Adds a new lead to a marketing campaign for targeted outreach
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Create account in Salesforce
Generates a new account
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Search account in Salesforce
Searches for account information
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Update account in Salesforce
Updates account information
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Create task in Salesforce
Creates a new task
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Update task in Salesforce
Updates the task with new information or changes
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Search task in Salesforce
Searches for a task
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Get tasks by contact Id in Salesforce
Retrieves tasks associated with a contact id
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Create case in Salesforce
Generates a new case entry
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Update case in Salesforce
Updates case details based on new information received
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Search case in Salesforce
Searches for a case record
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Get events by contact Id in Salesforce
Retrieves a list of events associated with a contact id
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Search quote in Salesforce
Searches for a quote
Try it →

What can you automate with Facebook Messenger + Salesforce?

Streamline your communication and CRM workflows with ready-made automation capabilities.

What you can automate?
🔄
Capture incoming chat leads instantly
Turn every message received in Facebook Messenger into a new lead or contact in Salesforce automatically. Eliminate manual transcription errors and speed up your initial response time.
📝
Map every submitted chat detail
Capture all available information from chat payloads into corresponding Salesforce fields. Your CRM database becomes a reliable foundation for follow-up and reporting.
🔔
Notify the right team member immediately
Alert sales or support personnel the moment a new interaction takes place. Ensure quick internal handoffs and proactive customer communication.
🔀
Route records based on message content
Apply conditional logic to direct specific chat enquiries to different Salesforce pipelines or priority queues based on submitted text.
🔄
Keep CRM data synchronised continuously
Update existing Salesforce records whenever contact details change or new messages arrive. Maintain a single source of truth across your entire tech stack.
🔍
Search and update instead of creating duplicates
Check for existing contacts in Salesforce before creating new entries. Keep your database clean and organised without manual deduplication work.
📊
Track status updates and deal stages
Reflect downstream pipeline changes and opportunity updates accurately. Keep revenue reports current as customer conversations progress.
🔌
Extend your workflow with supporting tools
Connect email, calendar, or document storage apps to your Facebook Messenger and Salesforce pipeline for comprehensive multi-step automation.
And much more...

Who is Facebook Messenger + Salesforce integration for?

Marketing, sales, and support teams eliminate manual data entry, streamline lead handoffs, and keep customer records synchronised across Facebook Messenger and Salesforce.

Performance marketers
Performance marketers
Sales representatives
Sales representatives
Account managers
Account managers
Customer support teams
Customer support teams
Operations coordinators
Operations coordinators
Revenue leaders
Revenue leaders
📈
Performance marketers
You're running messaging campaigns across social channels but your tracking records only update when someone manually exports leads, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new lead lands in the CRM instantly and your data stays current.
Sales representatives
You need to follow up with inbound prospects while their interest is high, but chats sit unread in your inbox until someone copies them over by hand — connecting these apps means every new message creates a Salesforce lead immediately so you can reach out first.
🤝
Account managers
You answer to clients who want immediate confirmation of their requests and status updates, but gathering information from disparate chat logs takes too long — this integration means every chat inquiry populates your CRM records without delayed handoffs.
🎧
Customer support teams
The volume of incoming social inquiries is too high for anyone to keep up by hand, leading to missed tickets and frustrated customers — automating both apps means every message generates a Salesforce case instantly so nothing falls through the cracks.
⚙️
Operations coordinators
You own the downstream workflow and depend on upstream teams to hand over lead details from social chats before you can assign tasks — with this integration, every new contact flows directly into Salesforce without waiting on manual copy-pasting.
📋
Revenue leaders
You need a reliable audit history of every prospect interaction, but manual logging leaves frustrating gaps in your pipeline reports — connecting these apps means every customer touchpoint is recorded accurately from the very first message.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Facebook Messenger + Salesforce

Build and manage your Facebook Messenger + Salesforce automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Facebook Messenger + Salesforce with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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in $19.99

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Frequently Asked Questions

How do I connect Facebook Messenger to Salesforce?
Frequently Asked Questions
You can connect Facebook Messenger to Salesforce in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the workflow for you. You can also integrate apps like Gmail, HubSpot, and Mailchimp effortlessly.
Can I automatically create Salesforce leads from Facebook Messenger messages?
Frequently Asked Questions
Can I connect Facebook Messenger, Salesforce, and Gmail?
Frequently Asked Questions
What is a good Zapier alternative for Facebook Messenger and Salesforce?
Frequently Asked Questions
How does Facebook Messenger handle message data in this integration?
Frequently Asked Questions
Can I update Salesforce contact records automatically?
Frequently Asked Questions
Do I need coding skills to automate Facebook Messenger and Salesforce?
Frequently Asked Questions
Is the Facebook Messenger and Salesforce integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Facebook Messenger or Salesforce With 1500+ Other Apps

Facebook Messenger
Popular Facebook Messenger Integrations
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Salesforce
Popular Salesforce Integrations
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