Facebook Messenger + tawk.to Integration

Integrate Facebook Messenger to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Notify support teams, log customer details, and trigger follow-up actions automatically.

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1.
  • Facebook Messenger
    Message is received in Facebook Messenger Instant
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
Arrow Right
2.
  • Facebook Messenger
    Send message from page in Facebook Messenger

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Ready Workflows Ready Workflows for Facebook Messenger + tawk.to Integration

Capture support tickets, send automated Facebook Messenger responses, log transcript data, alert team channels, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Facebook Messenger Integration

Send Facebook Messenger message for new tawk.to chat

When you receive a new tawk.to chat, you can automatically send a Facebook Messenger message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Facebook Messenger message today. Your future self will thank you.
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tawk.to + Facebook Messenger Integration

Send Facebook Messenger message for new tawk.to ticket

It's easy to stay on top of your support tickets with automatic notifications using this tawk.to - Facebook Messenger integration. Whenever a new ticket is created in tawk.to, you will immediately receive a message in Facebook Messenger notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Facebook Messenger messages for new tawk.to tickets today - your customers will appreciate it!
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Connect more apps to your Facebook Messenger + tawk.to flow

Sync your support conversations with CRM databases, spreadsheets, and team channels once the core pair finishes. Pick a combination and activate it in one click.

Facebook Messenger
tawk.to
+
ShopifyShopify (4)
+
Google SheetsGoogle Sheets (4)
+
ZendeskZendesk (4)
+
SlackSlack (4)
+
MailchimpMailchimp (4)
+
Google DriveGoogle Drive (4)
T
F
S
When a tawk.to ticket is created, send a message in Facebook Messenger and create a customer in Shopify.
New tawk.to tickets trigger an instant Facebook Messenger update and add the customer profile to Shopify automatically.
T
F
S
When a chat starts in tawk.to, send a Facebook Messenger notification and create an order draft in Shopify.
Active chats in tawk.to send Facebook Messenger alerts and instantly open order drafts in Shopify for fast processing.
T
F
S
When a tawk.to transcript is created, send a Facebook Messenger update and add a product in Shopify.
Completed transcripts trigger Facebook Messenger updates while logging new product requests directly in Shopify.
T
F
S
Use ChatGPT to analyze tawk.to chat endings, send Facebook Messenger alerts, and create Shopify customers.
ChatGPT analyzes ended chats in tawk.to, sends Facebook Messenger updates, and creates Shopify customer records.

Supported triggers and actions for Facebook Messenger and tawk.to

Mix and match to build the exact automation you need

Facebook Messenger
Facebook Messenger Triggers & Actions
Instant
Message is received in Facebook Messenger
Triggers the automation when a new message is received
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Send message from page in Facebook Messenger
Sends a message from a page
Try it →
tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
Try it →
Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available

What can you automate with Facebook Messenger + tawk.to?

Streamline your customer support and messaging workflows with automated triggers and real-time data synchronization.

What you can automate?
💬
Send automated messages from new support tickets
Trigger instant Facebook Messenger responses the moment a new support ticket is created in tawk.to, ensuring customers receive prompt acknowledgement.
📋
Capture every submitted conversation detail
Map all available tawk.to chat fields and ticket attributes directly into your destination apps instead of copying basic contact info by hand.
🔔
Alert the right support team member instantly
Notify designated agents via Facebook Messenger as soon as a live chat begins or a high-priority support ticket arrives.
🔀
Route messages based on submitted fields
Send different automated responses or notifications depending on the specific department or issue selected in the tawk.to chat form.
🔄
Keep external records updated in real time
Automatically update tracking spreadsheets, CRM records, and helpdesk tickets whenever a chat session ends or a transcript is generated.
🛡️
Prevent duplicate records and entries
Upsert customer data cleanly so that returning tawk.to visitors update existing profiles rather than creating clutter in your database.
📊
Handle later status changes and closures
Trigger automated follow-up messages or logging tasks when a tawk.to chat concludes or a support ticket is marked as resolved.
🔌
Extend flows to popular productivity apps
Connect your Facebook Messenger and tawk.to workflow to Google Sheets, Zendesk, or Slack to keep your entire tool stack synchronized.
And much more...

Who is Facebook Messenger + tawk.to integration for?

Support managers, customer success leads, and digital marketers who need to synchronize tawk.to live chat conversations with Facebook Messenger updates can eliminate manual delays.

Performance marketers
Performance marketers
Support team leads
Support team leads
Client account managers
Client account managers
Customer success agents
Customer success agents
Operations supervisors
Operations supervisors
Data compliance officers
Data compliance officers
📈
Performance marketers
You're running customer campaigns across multiple channels but your reporting sheet only updates when someone manually exports chat logs, so the response metrics you're optimizing against are always hours behind — with this integration, every new ticket lands in your tracking system instantly and your numbers stay current.
⚡
Support team leads
You manage incoming live chat inquiries on tawk.to but struggle to notify team members on Facebook Messenger quickly enough, leading to missed customer follow-ups and frustrated visitors — with this integration, every support chat triggers instant notifications so your team can respond without delay.
🤝
Client account managers
You report on customer satisfaction scores to external stakeholders who demand up-to-date conversation records, but manual data compilation leaves gaps in your weekly reports — connecting these apps means every transcript and ticket syncs automatically into your tracking sheets.
🔄
Customer success agents
The volume of daily customer messages is too high for anyone to keep up with by hand, resulting in backlog delays and inconsistent communication across platforms — automating both apps means incoming chats and tickets are handled and recorded instantly without manual intervention.
📋
Operations supervisors
You own the downstream customer onboarding process and depend on support staff to hand over chat details manually, causing bottlenecks when tickets pile up unassigned — automating both apps means every conversation handoff happens instantly the moment a chat starts.
🗂️
Data compliance officers
You need a reliable, searchable history of customer interactions for auditing purposes but keep finding missing records in manual logs — this integration means every single chat transcript and ticket is logged accurately with zero manual gaps.
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Why choose Integrately to automate Facebook Messenger + tawk.to

Build and manage your Facebook Messenger + tawk.to automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Facebook Messenger + tawk.to with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Select a trigger from Google Sheets
2
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Connect Accounts
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Setup an action from Trello
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Frequently Asked Questions

How do I connect Facebook Messenger to tawk.to?
Frequently Asked Questions
You can connect Facebook Messenger to tawk.to in 1 click using ready templates on Integrately, or use Integrately AI to build your exact workflow. Add steps for apps like Google Sheets, Slack, and Zendesk instantly.
How do I send automated Facebook Messenger messages when a tawk.to ticket is created?
Frequently Asked Questions
Can I connect Facebook Messenger, tawk.to, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Facebook Messenger and tawk.to?
Frequently Asked Questions
How does Facebook Messenger handle message data during automation?
Frequently Asked Questions
How does tawk.to handle ticket creation events in integrations?
Frequently Asked Questions
Can I automate workflows between Facebook Messenger and tawk.to without coding?
Frequently Asked Questions
Is the Facebook Messenger and tawk.to integration free?
Frequently Asked Questions
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You Can Also Connect Facebook Messenger or tawk.to With 1500+ Other Apps

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