Facebook Messenger + Trengo Integration
Integrate Facebook Messenger to Trengo in one click, or tell Integrately AI how you want each message handled. Create tickets, assign contacts, add internal notes, and notify your support team automatically.
Free forever.Use premium features free for 14 days.1.
Message is received in Facebook Messenger Instant
New inbound message is added in Trengo Instant- New outbound message is added in Trengo Instant
- New internal note is added in Trengo Instant
- Phone call is missed in Trengo Instant
- Phone call is ended in Trengo Instant
- Phone call is started in Trengo Instant
- Ticket is assigned in Trengo Instant
- Ticket is closed in Trengo Instant
- Ticket is reopened in Trengo Instant
- Ticket marked as spam in Trengo Instant
- Ticket unmarked as spam in Trengo Instant
- Ticket label is added in Trengo Instant
2.
- Send message from page in Facebook Messenger
- Add comment on ticket in Trengo
- Send a message in Trengo
- Send a WhatsApp message template in Trengo
- Send message to ticket in Trengo
- Send media message to ticket in Trengo
- Create a ticket in Trengo
- Reopen a ticket in Trengo
- Attach a label in Trengo
- Assign a ticket in Trengo
- Close ticket in Trengo
- Mark ticket as spam in Trengo
- Unmark ticket as spam in Trengo
- Mark a ticket as favorite in Trengo
- Unmark a ticket as favorite in Trengo
- Create a user in Trengo
- Log a phone call in Trengo
- Create contact in Trengo
- Search contact in Trengo
- Get contact by ID in Trengo
- Update contact in Trengo
- Delete contact in Trengo
Trusted by experts at...
Ready Workflows for Facebook Messenger + Trengo Integration
Capture incoming messages, create support tickets, assign team members, update contact details, and trigger follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Facebook Messenger + Trengo flow
Sync customer data with your store, alert your team, update spreadsheets, and trigger advanced support workflows. Pick a combination and activate it in one click.
+
Shopify (4)
Shopify (4) +
HubSpot (4)
HubSpot (4) +
Slack (4)
Slack (4) +
Gmail (4)
Gmail (4) +
Airtable (4)
Airtable (4) +
Typeform (4)
Typeform (4) F
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Create a Shopify customer whenever a message is received in Facebook Messenger, and log it in Trengo
New Facebook Messenger messages instantly create a Shopify customer profile and open a ticket in Trengo without manual data entry.
T
S
F
When a new inbound message is added in Trengo, create a Shopify order and send a response in Facebook Messenger
Create Shopify orders directly from Trengo tickets while keeping your Facebook Messenger communication synchronized.
S
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T
When a Shopify order is fulfilled, update the customer in Shopify and add a comment on ticket in Trengo
Keep your Trengo support tickets updated and notify customers on Facebook Messenger when their Shopify orders ship.
T
C
T
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Use ChatGPT to analyse Shopify customer feedback, create a ticket in Trengo, and reply in Facebook Messenger
AI-powered sentiment analysis categorizes Shopify customer feedback, logs it in Trengo, and triggers automated Facebook Messenger replies.
Supported triggers and actions for Facebook Messenger and Trengo
Mix and match to build the exact automation you need
Facebook Messenger Triggers & Actions
Instant
Message is received in Facebook Messenger
Triggers the automation when a new message is received
Try it → Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
Try it → Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
Try it → Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
Try it → Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
Try it → Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
Try it → Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
Try it → Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
Try it → What can you automate with Facebook Messenger + Trengo?
Streamline your support operations by connecting Facebook Messenger and Trengo workflows without writing code.
🎫
Convert incoming Facebook Messenger chats into tickets
Automatically generate a new Trengo ticket the moment a message is received in Facebook Messenger to ensure no customer inquiry slips through the cracks.
📋
Capture every submitted contact detail
Map names, phone numbers, and message content from Facebook Messenger directly into Trengo contact profiles for complete customer context.
🔔
Alert your support team instantly
Trigger instant notifications in your team channels or assign tickets automatically as soon as a new conversation starts.
🔀
Route conversations based on message content
Sort incoming Facebook Messenger inquiries into different Trengo queues depending on the specific keywords or requirements submitted by the user.
🔄
Keep support records synchronized
Update ticket statuses, add internal notes, and log follow-up actions across both platforms as conversations progress.
👥
Prevent duplicate contacts and tickets
Search existing contacts before creating new records to ensure clean databases and unified customer histories.
🏷️
Manage ticket statuses and labels automatically
Close, reopen, or attach labels to Trengo tickets automatically based on customer responses and support milestones.
🔌
Extend your workflow to external apps
Connect your core support pair with Shopify, Slack, Gmail, or Airtable to trigger downstream tasks and team alerts.
And much more...
Who is Facebook Messenger + Trengo integration for?
Teams managing customer communications across channels rely on automated synchronization to keep response times fast and operational data accurate.
Support Managers
Customer Success Teams
Account Managers
High-Volume Support Teams
Operations Coordinators
Quality Assurance Leads
📈
Support Managers
You need to review support volume metrics and resolution times, but your ticketing reports only update when agents manually log chats, so your performance dashboards are always hours behind — with this integration, every Facebook Messenger message and Trengo ticket syncs instantly and your reporting stays accurate.
⚡
Customer Success Teams
You need to act fast when VIP clients reach out with urgent questions, but missed chat alerts leave you scrambling to catch up too late — automating both apps means every incoming message triggers immediate ticket creation and team alerts so you never miss an escalation.
🤝
Account Managers
You answer to clients who expect real-time progress updates on their support requests, but digging through separate chat histories wastes valuable check-in time — connecting these apps means all communication threads stay organized and accessible in one place.
💬
High-Volume Support Teams
The volume of inbound messages is too high for anyone to keep up by hand, leading to lost inquiries and frustrated customers — with this integration, every chat is automatically converted into a structured ticket and routed to the right agent without manual effort.
🔄
Operations Coordinators
You own the next step in customer onboarding and depend on support agents to hand over ticket details, but manual handoffs cause bottlenecks and dropped information — automating both apps means data flows seamlessly from Facebook Messenger into Trengo the moment an enquiry lands.
📋
Quality Assurance Leads
You need a reliable history of all customer interactions for compliance and training reviews, but you keep finding gaps in conversation logs — connecting these apps means every message, ticket assignment, and status change is permanently recorded without missing a beat.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Facebook Messenger + Trengo
Build and manage your Facebook Messenger + Trengo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Facebook Messenger + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Facebook Messenger + Trengo Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Facebook Messenger to Trengo?
You can connect Facebook Messenger to Trengo in 1 click using ready automation templates on Integrately. Select your trigger event and destination action, authenticate your accounts, and let Integrately AI set up the workflow instantly.
Can I automatically create Trengo tickets from Facebook Messenger messages?
Can I connect Facebook Messenger, Trengo, and Slack?
What is a good Zapier alternative for Facebook Messenger and Trengo?
How does Facebook Messenger handle incoming message triggers?
How does Trengo manage ticket creation and updates?
Do I need coding skills to automate Facebook Messenger and Trengo?
Is the Facebook Messenger and Trengo integration free?
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