Google My Business + Freshchat Integration
Integrate Freshchat to Google My Business in one click, or tell Integrately AI how you want each review handled. Turn customer reviews into support tickets, update your CRM records, alert your support team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Review is submitted in Google My Business- Post is created in Google My Business
Message is created in Freshchat Instant- Conversation is resolved in Freshchat Instant
- Conversation is reopen in Freshchat Instant
- Agent is available in conversation in Freshchat Instant
2.
- Create post in Google My Business
- Reply to Review in Google My Business
- Create a conversation in Freshchat
- Create user in Freshchat
- Get user by ID in Freshchat
Trusted by experts at...
Ready Workflows for Google My Business + Freshchat Integration
Capture reviews, create conversations, keep records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshchat + Google My Business flow
Extend your customer feedback and support workflow by syncing tickets, logging rows, notifying channels, and updating accounts across your stack. Pick a combination and activate it in one click.
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Hubspot (6)
Hubspot (6) +
Zendesk (5)
Zendesk (5) +
Slack (5)
Slack (5) +
Google Sheets (5)
Google Sheets (5) +
Gmail (5)
Gmail (5) +
Stripe (5)
Stripe (5) G
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Create a HubSpot contact for every review submitted in Google My Business, and create a user in Freshchat.
Every Google My Business review instantly creates a HubSpot contact and a Freshchat user without manual data entry.
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Create a HubSpot task whenever a message is created in Freshchat, and create a post in Google My Business.
New customer messages in Freshchat automatically generate follow-up tasks in HubSpot and update your online presence.
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When a Freshchat conversation is resolved, update the deal stage in HubSpot and reply to the review in Google My Business.
Resolved support conversations in Freshchat update your HubSpot deals and respond to customer reviews automatically.
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If a review submitted in Google My Business is negative, create a priority task in HubSpot and create a conversation in Freshchat.
Negative Google My Business reviews trigger priority tasks in HubSpot and open support conversations in Freshchat.
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Use Claude to analyse whether new reviews submitted in Google My Business require escalation. If they do, create a contact in HubSpot and create a conversation in Freshchat.
Claude analyses incoming Google My Business reviews and triggers HubSpot contacts and Freshchat conversations for escalated issues.
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Turn every review submitted in Google My Business into a HubSpot contact, create a Freshchat user, and notify your support channel in Slack.
Google My Business reviews create HubSpot contacts and Freshchat users while alerting your team in Slack.
Supported triggers and actions for Google My Business and Freshchat
Mix and match to build the exact automation you need
Google My Business Triggers & Actions
Freshchat Triggers & Actions
Instant
Message is created in Freshchat
Triggers the automation when a new message is created
Try it → Instant
Conversation is resolved in Freshchat
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is reopen in Freshchat
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Agent is available in conversation in Freshchat
Triggers the automation when any agent joins a conversation
Try it → What can you automate with Freshchat + Google My Business?
Streamline your customer feedback, review responses, and support operations with reliable, automated workflows.
🔄
Sync reviews and support conversations instantly
Turn every review submitted in Google My Business into a new user and conversation in Freshchat without manual copying.
📋
Capture every submitted field and rating
Map complete review data, star ratings, and customer comments into your connected tools for detailed analysis.
🔔
Notify your team the moment feedback arrives
Send instant alerts to your support channel or email inbox whenever a new customer message or review is submitted.
🔀
Route workflows based on review sentiment
Trigger different actions depending on whether a submitted review is positive, negative, or requires urgent escalation.
📝
Keep destinations updated as tickets close
Update your records and CRM entries automatically the moment a Freshchat conversation is marked resolved.
🔍
Prevent duplicate user and contact entries
Search existing databases before creating new records, ensuring clean data across your support and marketing stack.
⚡
Automate responses to customer reviews
Reply to customer reviews in Google My Business automatically as soon as support tickets or conversations reach specific milestones.
🔗
Extend flows to your favorite third-party apps
Connect Freshchat and Google My Business with Slack, HubSpot, Google Sheets, and 1,500+ other platforms.
And much more...
Who is Freshchat + Google My Business integration for?
Customer support and local marketing teams eliminate manual data entry, streamline review management, and maintain synchronized customer records across Freshchat and Google My Business.
Marketing managers
Customer support teams
Account managers
Operations leads
Support agents
Customer success reps
📈
Marketing managers
You're reviewing business metrics from public customer feedback, but your tracking tools only update when someone manually exports reviews, so your reputation analytics are always a few hours behind — with this integration, every new review syncs instantly and your data stays current.
⚡
Customer support teams
You need to respond to customer inquiries and negative reviews immediately, but manual notification delays cause support tickets to sit unattended — this integration means every review and message creates a support record instantly so your team can act fast.
🤝
Account managers
You answer to clients who want visibility into their customer feedback and online reputation management, but compiling manual reports takes hours — automating both apps means client profiles and feedback logs stay updated without manual effort.
📊
Operations leads
The volume of inbound reviews and support chats is too high for anyone to keep up by hand, leading to missed customer interactions — connecting these apps means high-volume feedback is routed and logged automatically across your systems.
🔧
Support agents
You own customer follow-up and depend on marketing teams to hand over review details from search listings, resulting in communication gaps — with this integration, inbound feedback flows directly into your support queue the moment it arrives.
🗂️
Customer success reps
You need a reliable history of customer interactions and public ratings, but find gaps where reviews were never recorded in your CRM — integrating these apps means every interaction is logged reliably in one place.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Google My Business + Freshchat
Build and manage your Google My Business + Freshchat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Google My Business + Freshchat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Google My Business + Freshchat Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
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Connect Google My Business + Freshchat Now
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Frequently Asked Questions
How do I connect Freshchat to Google My Business?
You can connect Freshchat to Google My Business in 1 click using Integrately. Choose from 20 million+ ready automation templates or ask Integrately AI to build your custom workflow alongside Hubspot, Zendesk, and Slack.
Can I automatically create a Freshchat user when a review is submitted in Google My Business?
Can I connect Freshchat, Google My Business, and Slack?
What is a good Zapier alternative for Freshchat and Google My Business?
How does Freshchat handle inbound customer messages during review synchronisation?
Can I reply to Google My Business reviews automatically from my support workflows?
Do I need coding skills to automate Freshchat and Google My Business?
Is the Freshchat and Google My Business integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
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