Freshchat + Kayako Integration
Integrate Freshchat to Kayako in one click, or tell Integrately AI how you want each message handled. Capture incoming inquiries, create user profiles, update conversations, and alert your support team automatically.
Free forever.Use premium features free for 14 days.1.
Message is created in Freshchat Instant- Conversation is resolved in Freshchat Instant
- Conversation is reopen in Freshchat Instant
- Agent is available in conversation in Freshchat Instant
Conversation is created in Kayako- User is created in Kayako
- Tag is added to organization in Kayako
- Tag is added to conversation in Kayako
- Tag is added to user in Kayako
- Organization is created in Kayako
2.
- Create a conversation in Freshchat
- Create user in Freshchat
- Get user by ID in Freshchat
- Create conversation via Email in Kayako
- Update conversation in Kayako
- Create conversation with a private note in Kayako
- Search conversation in Kayako
- Create user in Kayako
- Search user in Kayako
- Update user in Kayako
- Create organization in Kayako
- Update organization in Kayako
- Search organization in Kayako
- Add private note to conversation in Kayako
- Add tags to conversation in Kayako
- Add tags to organization in Kayako
- Add tags to user in Kayako
Trusted by experts at...
Ready Workflows for Freshchat + Kayako Integration
Capture customer messages, create matching conversations, update support records, and organize user profiles, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshchat + Kayako flow
Send support updates to your team, log customer records in your sheets, and track billing details across platforms once your chats land. Pick a combination and activate it in one click.
+
Slack (4)
Slack (4) +
Salesforce (3)
Salesforce (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Stripe (3)
Stripe (3) +
Google Sheets (3)
Google Sheets (3) +
Gmail (3)
Gmail (3) F
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Create a Kayako conversation when a Freshchat message is created, and notify your support channel in Slack.
New Freshchat messages create Kayako conversations instantly while posting an update in Slack, so your support agents never miss an inbound customer inquiry.
F
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When a Kayako conversation is created, update the conversation in Kayako and notify your team in Slack.
Keep your support team informed in Slack whenever a new Kayako conversation is created from your Freshchat workflow.
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If a Freshchat message contains urgent keywords, create a priority Kayako conversation and alert management on Slack.
Urgent customer messages are flagged immediately, creating priority Kayako conversations and alerting managers in Slack.
F
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Use Claude to categorize every new Freshchat message, create a Kayako conversation, and notify your team in Slack.
Claude analyzes incoming Freshchat messages, creates structured Kayako conversations, and notifies your team in Slack.
Supported triggers and actions for Freshchat and Kayako
Mix and match to build the exact automation you need
Freshchat Triggers & Actions
Instant
Message is created in Freshchat
Triggers the automation when a new message is created
Try it → Instant
Conversation is resolved in Freshchat
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is reopen in Freshchat
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Agent is available in conversation in Freshchat
Triggers the automation when any agent joins a conversation
Try it → What can you automate with Freshchat + Kayako?
Connect your chat suite and helpdesk to eliminate manual ticket creation, synchronize user profiles, and keep support operations running smoothly.
🔄
Sync every customer chat into support tickets automatically
Turn inbound customer messages in Freshchat into structured conversations in Kayako the moment they arrive. Your support agents get immediate ticket creation without any manual copying.
📋
Capture complete user profiles and custom fields
Map user details, contact information, and conversation metadata from Freshchat directly into Kayako user profiles. Keep your helpdesk database rich with accurate customer data.
🔔
Notify your support team on Slack instantly
Alert your agents in real time whenever a new customer message or ticket is generated. Ensure fast response times and proactive handling of inbound inquiries.
🔀
Route conversations based on message content or tags
Direct high-priority messages and specific tagged inquiries to the right support workflows in Kayako. Handle different customer needs with tailored automation paths.
🔄
Keep helpdesk ticket statuses updated in real time
Reflect conversation updates, reopen events, and resolution milestones across both Freshchat and Kayako automatically. Eliminate discrepancies between chat logs and helpdesk records.
👥
Search and update existing users instead of creating duplicates
Check if a customer already exists in Kayako before creating new profiles or organizations. Maintain a clean, deduplicated database across your entire support stack.
✅
Automate actions when conversations are resolved or reopened
Trigger follow-up tasks, log resolution metrics, or update ticket statuses whenever a customer chat is closed or reopened in Freshchat or Kayako.
🔗
Extend your support workflow to Google Sheets and Gmail
Log support interactions into Google Sheets or send automated confirmation emails via Gmail once your Freshchat and Kayako workflows complete.
And much more...
Who is Freshchat + Kayako integration for?
Customer support teams, managers, and service agents who need streamlined coordination across communication platforms and support ticket records without manual data entry.
Customer support analysts
Support operations managers
Client success directors
Customer support teams
Support escalation specialists
Quality assurance managers
📈
Customer support analysts
You're tracking daily chat volumes and ticket resolution metrics, but your reporting dashboards only update when someone manually exports conversations, so your performance numbers are always lagging behind — integrating these apps means every new message and conversation lands instantly and your analytics stay current.
⚡
Support operations managers
You need to act fast on escalated customer queries, but critical messages get buried across separate chat channels before anyone can triage them — connecting these apps means urgent inquiries trigger immediate helpdesk records so your team never misses a priority issue.
🤝
Client success directors
You answer to external clients who expect transparent updates on their reported issues, but pulling ticket histories manually wastes hours of your week — with this integration, every chat interaction flows directly into your support platform for complete visibility.
🌊
Customer support teams
The volume of inbound messages is too high for anyone to keep up with by hand, leading to duplicate user profiles and disorganized records — automating both apps means incoming chats generate clean, structured tickets and users automatically.
🔄
Support escalation specialists
You own the next step in resolving complex customer tickets, but you depend on frontline agents to hand over details manually, causing frustrating delays — this integration means chat messages transfer into your helpdesk system instantly with all context intact.
📋
Quality assurance managers
You need a reliable history of customer interactions for compliance and training, but you keep finding gaps where chat logs were never saved to support records — automating both apps means every conversation and user profile is captured without exception.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshchat + Kayako
Build and manage your Freshchat + Kayako automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshchat + Kayako with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Freshchat + Kayako Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Freshchat to Kayako?
You can connect Freshchat to Kayako instantly using 1-click automation templates or Integrately AI. With 42,000+ active users, setting up workflows between Freshchat, Kayako, Slack, and Google Sheets takes just minutes with no coding required.
Can I automatically create a Kayako conversation when a Freshchat message is created?
Can I connect Freshchat, Kayako, and Slack?
What is a good Zapier alternative for Freshchat and Kayako?
How are Freshchat messages handled in this integration?
Can I update user profiles and conversations in Kayako automatically?
Do I need coding skills to build Freshchat and Kayako automations?
Is the Freshchat and Kayako integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
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