Create Monday.com item for new Freshchat message
Freshchat + Monday.com Integration
Monday.com + Freshchat Integration
Integrate Freshchat to Monday.com in one click, or tell Integrately AI how you want each support conversation handled. Turn customer queries into tracked tasks, sync communication details, assign project boards, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Sub-item is created in Monday.com Instant- Item is created in board in Monday.com Instant
- Specific column value is changed on board in Monday.com Instant
- Column value is changed on board in Monday.com Instant
- Item is moved to specific group in Monday.com Instant
- Update is created in Board in Monday.com Instant
- Sub-item column value is changed on board in Monday.com Instant
- Item is moved to any group in Monday.com Instant
- Item is deleted in board in Monday.com Instant
- Item name is changed in Monday.com Instant
- Column is created for item in Monday.com Instant
- Item is archived in board in Monday.com Instant
- Item is restored in board in Monday.com Instant
- Sub-item name is changed in Monday.com Instant
- Comment is added to subitem in Monday.com Instant
- Sub-item is moved in Monday.com Instant
- Sub-item is archived in Monday.com Instant
- Sub-item is deleted in Monday.com Instant
- Update is created in Monday.com
- Board is created in Monday.com
- User joins in Monday.com
Message is created in Freshchat Instant- Conversation is resolved in Freshchat Instant
- Conversation is reopen in Freshchat Instant
- Agent is available in conversation in Freshchat Instant
2.
- Move item to group in Monday.com
- Move item to board in Monday.com
- Update group in Monday.com
- Search multiple items in Monday.com
- Get subitem by id in Monday.com
- Create item in Monday.com
- Search item in Monday.com
- Update item in Monday.com
- Get item details by id in Monday.com
- Create subitem in Monday.com
- Archive item in Monday.com
- Delete item in Monday.com
- Create update in Monday.com
- Create column in Monday.com
- Upload file to specific item in Monday.com
- Create board in Monday.com
- Archive board in Monday.com
- Create group in Monday.com
- Duplicate group in Monday.com
- Delete group in Monday.com
- Archive group in Monday.com
- Add user to board in Monday.com
- Add user to workspace in Monday.com
- Create tag in Monday.com
- Create workspace in Monday.com
- Add team to workspace in Monday.com
- Add team to board in Monday.com
- Search subitem in Monday.com
- Update subitem in Monday.com
- Create a conversation in Freshchat
- Create user in Freshchat
- Get user by ID in Freshchat
Trusted by experts at...
Ready Workflows for Freshchat + Monday.com Integration
Capture customer messages, track support tasks, keep project boards updated, alert your team, and send follow-ups, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshchat + Monday.com flow
Extend your customer support pipeline to messaging channels, helpdesk tools, CRM platforms, and file storage systems. Pick a combination and activate it in one click.
+
Slack (8)
Slack (8) +
Zendesk (8)
Zendesk (8) +
Intercom (8)
Intercom (8) +
HubSpot (8)
HubSpot (8) +
Gmail (8)
Gmail (8) +
Google Drive (8)
Google Drive (8) F
M
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Create a Monday.com item from every new message created in Freshchat, and notify your support channel instantly on Slack
Every Freshchat message instantly populates a Monday.com board item and alerts your team in Slack, eliminating manual entry and delayed replies.
F
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When an agent is available in conversation in Freshchat, create a Monday.com item and send a direct message in Slack
Notify your team in Slack and log a task in Monday.com the moment an agent becomes available in a Freshchat conversation.
F
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When a conversation is resolved in Freshchat, update the matching Monday.com item and post the completion in Slack
Update your Monday.com boards and announce resolutions in Slack automatically when a Freshchat conversation closes.
M
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When an item is created in board in Monday.com, create a user in Freshchat and notify your team in Slack
Automatically provision a Freshchat user and notify your team in Slack whenever a new item appears in Monday.com.
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If a message created in Freshchat contains urgent tags, create a priority Monday.com item and alert the urgent channel in Slack
Route high-priority Freshchat messages to specific Monday.com boards and notify the urgent response channel in Slack.
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When a conversation is reopened in Freshchat, update the Monday.com item and post an escalation alert in Slack
Keep Monday.com and Slack updated automatically when a previously resolved Freshchat conversation is reopened.
F
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Use Claude to summarise every new message created in Freshchat, create a Monday.com item, and post the brief in Slack
Transform raw Freshchat messages into structured Monday.com briefs using Claude, and share the summary in Slack.
F
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Create a Monday.com item from every message created in Freshchat, create a contact in HubSpot, and announce it in Slack
Sync new Freshchat inquiries into Monday.com and HubSpot simultaneously, with instant announcements in Slack.
Supported triggers and actions for Monday.com and Freshchat
Mix and match to build the exact automation you need
Monday.com Triggers & Actions
Instant
Item is created in board in Monday.com
Triggers the automation when a new item is created from a particular board
Try it → Instant
Specific column value is changed on board in Monday.com
Triggers the automation when a column value is changed on a board
Try it → Instant
Column value is changed on board in Monday.com
Triggers the automation when a column value on a particular board is updated
Try it → Instant
Item is moved to specific group in Monday.com
Triggers the automation when an item is moved to a group
Try it → Instant
Update is created in Board in Monday.com
Triggers the automation when an update is created on a board
Try it → Instant
Sub-item column value is changed on board in Monday.com
Triggers the automation when a sub-item column value is changed on a board
Try it → Instant
Item is moved to any group in Monday.com
Triggers the automation when an item is moved to a different group
Try it → Instant
Item is deleted in board in Monday.com
Triggers the automation when a new item is created from a particular board
Try it → Instant
Item name is changed in Monday.com
Triggers the automation when the name of any item is updated
Try it → Instant
Column is created for item in Monday.com
Triggers the automation when a new field is added to a item
Try it → Instant
Item is archived in board in Monday.com
Triggers the automation when an item is archived in a board
Try it → Instant
Item is restored in board in Monday.com
Triggers the automation when an item is restored within a board
Try it → Instant
Sub-item name is changed in Monday.com
Triggers the automation when a subitem name is modified
Try it → Instant
Comment is added to subitem in Monday.com
Triggers the automation when a comment is added to a subitem
Try it → Instant
Sub-item is moved in Monday.com
Triggers the automation when a subitem is moved to a different location
Try it → Instant
Sub-item is archived in Monday.com
Triggers the automation when a subitem is archived
Try it → Freshchat Triggers & Actions
Instant
Message is created in Freshchat
Triggers the automation when a new message is created
Try it → Instant
Conversation is resolved in Freshchat
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is reopen in Freshchat
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Agent is available in conversation in Freshchat
Triggers the automation when any agent joins a conversation
Try it → What can you automate with Freshchat + Monday.com?
Streamline your customer support and project tracking workflows with ready-made automation capabilities.
⚡
Turn every Freshchat message into a Monday.com item
Instantly create a task in Monday.com the moment a message is created in Freshchat. Eliminate manual data entry and ensure every inquiry gets tracked.
📋
Capture every submitted customer field
Map customer names, message text, and conversation IDs into separate Monday.com board columns instead of basic summaries. Your project boards become more useful for team review.
🔔
Notify the right team member immediately
Trigger instant team alerts whenever a new customer conversation starts in Freshchat. Keep your support staff informed without checking multiple dashboards.
🔀
Route tasks based on message content
Send urgent inquiries to priority Monday.com boards and routine questions to standard queues. Automatically segment your support workload based on submitted text.
🔄
Keep Monday.com boards updated as conversations change
Automatically update item statuses in Monday.com when Freshchat conversations are reopened or resolved. Your project tracking always reflects reality.
🛡️
Add or update instead of creating duplicates
Search existing board records before creating new Monday.com items from Freshchat messages. Keep your project workspace clean and organized.
✅
Handle conversation resolutions automatically
Mark tasks complete in Monday.com the second a conversation is resolved in Freshchat. Close out project loops without manual status changes.
🔌
Extend workflows to Slack and other apps
Connect your Freshchat and Monday.com flow with Slack to broadcast team announcements, notify specific channels, and coordinate follow-up work seamlessly.
And much more...
Who is Freshchat + Monday.com integration for?
Support managers, project coordinators, and customer success teams eliminate manual data entry and keep boards synchronized across Freshchat and Monday.com.
Customer Support Managers
Project Coordinators
Client Success Leads
Helpdesk Operations Leads
Support Agents
Quality Assurance Specialists
📈
Customer Support Managers
You're overseeing live chat queues but your tracking boards only update when someone manually logs conversations, so the task counts you're reviewing are always a few hours behind — this integration means every new message lands in your project board instantly and your data stays current.
⚡
Project Coordinators
You need to assign deliverables fast when customer inquiries arrive, but you find out about new issues too late through scattered chat threads — connecting these apps means every Freshchat message creates a Monday.com item automatically and your team jumps into action immediately.
🤝
Client Success Leads
You answer to stakeholders who want to see active support progress, but keeping your project status boards aligned with live chat takes hours of manual work — automating both apps means task statuses update the moment conversations resolve and your reporting stays spotless.
📊
Helpdesk Operations Leads
The message volume is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned customer tickets — this integration means every incoming Freshchat query populates your Monday.com board without manual copy-pasting.
🧑💻
Support Agents
You own the resolution steps and depend on someone upstream to hand over customer details from chat apps into project boards — with this integration, every new Freshchat message creates a Monday.com item right away so your task queue is always populated.
🔍
Quality Assurance Specialists
You need a reliable history of customer interactions and keep finding gaps where chat logs were never transferred to tracking boards — automating both apps means every Freshchat conversation maps perfectly into Monday.com with zero missing records.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Monday.com + Freshchat
Build and manage your Monday.com + Freshchat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Monday.com + Freshchat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Connect Monday.com + Freshchat Now 
In Just 1 Click!
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😍
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in $19.99
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Frequently Asked Questions
How do I connect Freshchat to Monday.com?
You can connect Freshchat to Monday.com in 1 click using ready-made templates on Integrately. Choose a workflow, connect your accounts, and let Integrately AI handle the setup.
Can I automatically create Monday.com items from Freshchat messages?
Can I connect Freshchat, Monday.com, and Slack?
What is a good Zapier alternative for Freshchat and Monday.com?
How are Freshchat messages handled in Monday.com?
Can I update Monday.com items when Freshchat conversations resolve?
Do I need coding skills to automate Freshchat and Monday.com?
Is the Freshchat and Monday.com integration free?
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