Send Twilio sms for new Freshchat message
Freshchat + Twilio Integration
Freshchat + Twilio Integration
Integrate Freshchat to Twilio in one click, or tell Integrately AI how you want each support message handled. Capture incoming inquiries, send automated SMS alerts, trigger WhatsApp notifications, and keep your communication channels synchronised instantly.
Free forever.Use premium features free for 14 days.1.
Message is created in Freshchat Instant- Conversation is resolved in Freshchat Instant
- Conversation is reopen in Freshchat Instant
- Agent is available in conversation in Freshchat Instant
Message is received in Twilio Instant- SMS is received/sent in Twilio
- Recording is available in Twilio
- Call status is changed in Twilio
- Call is finished in Twilio
- Phone number is added in Twilio
- Transcription is available in Twilio
2.
- Create a conversation in Freshchat
- Create user in Freshchat
- Get user by ID in Freshchat
- Send WhatsApp template message in Twilio
- Get message media by id in Twilio
- Get message medias in Twilio
- Send SMS in Twilio
- Send WhatsApp message in Twilio
- Call phone in Twilio
- Get call details by id in Twilio
Trusted by experts at...
Ready Workflows for Freshchat + Twilio Integration
Capture support messages, send SMS alerts, trigger WhatsApp follow-ups, and update your communication logs, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshchat + Twilio flow
Send support data to your CRM, log conversations in spreadsheets, and notify your team instantly. Pick a combination and activate it in one click.
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Salesforce (8)
Salesforce (8) +
Hubspot (8)
Hubspot (8) +
Shopify (8)
Shopify (8) +
Slack (8)
Slack (8) +
Google Sheets (8)
Google Sheets (8) +
Gmail (8)
Gmail (8) F
T
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Create a Salesforce lead from every new Freshchat message, and send a confirmation SMS via Twilio.
New support inquiries land in Salesforce as leads instantly while Twilio dispatches a confirmation SMS, eliminating manual data entry.
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Notify your support team via Twilio SMS whenever a Freshchat message is created, and log the interaction in Salesforce.
Support staff receive instant Twilio SMS notifications for new Freshchat messages while Salesforce records the complete interaction history.
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When a Salesforce lead status changes, send a WhatsApp message via Twilio and create a conversation in Freshchat.
Salesforce lead updates trigger automated Twilio WhatsApp messages and open a Freshchat conversation to start customer engagement.
F
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Open a Salesforce task for every resolved Freshchat conversation, and send a summary SMS via Twilio.
Resolved support chats create follow-up tasks in Salesforce while Twilio delivers a summary SMS to keep clients informed.
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If a Freshchat message contains enterprise tier, create a priority lead in Salesforce and send an urgent Twilio WhatsApp message.
High-value inquiries in Freshchat generate priority Salesforce leads and trigger instant WhatsApp alerts via Twilio.
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When a Salesforce deal is closed won, send a welcome WhatsApp message in Twilio and create a user in Freshchat.
Won deals in Salesforce initiate automated WhatsApp welcome messages through Twilio and provision new user profiles in Freshchat.
F
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Use ChatGPT to summarise every new Freshchat message, save the summary in Salesforce, and send an SMS alert via Twilio.
AI summarises incoming Freshchat chats, updates Salesforce records, and sends quick Twilio SMS alerts to team members.
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Turn every resolved Freshchat conversation into a Salesforce record, create a follow-up task in HubSpot, and notify the team via Twilio SMS.
Resolved support chats update Salesforce and HubSpot while Twilio SMS alerts keep the entire operational team aligned.
Supported triggers and actions for Freshchat and Twilio
Mix and match to build the exact automation you need
Freshchat Triggers & Actions
Instant
Message is created in Freshchat
Triggers the automation when a new message is created
Try it → Instant
Conversation is resolved in Freshchat
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is reopen in Freshchat
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Agent is available in conversation in Freshchat
Triggers the automation when any agent joins a conversation
Try it → Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it → SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it → Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it → What can you automate with Freshchat + Twilio?
Streamline your support communications by automating chat handoffs, SMS alerts, and multi-channel notifications in one click.
🔄
Automate core chat messaging workflows
Trigger instant Twilio SMS messages and WhatsApp updates the moment a new message is created in Freshchat.
📝
Capture every submitted field and detail
Map customer inquiries, sender details, and chat parameters directly into your CRM or spreadsheet columns.
🔔
Notify the right team member instantly
Send automated SMS alerts to on-call agents and managers whenever high-priority support tickets arrive.
🔀
Route conversations based on submitted data
Trigger different actions depending on whether a customer selects urgent priority or enterprise tier.
📊
Keep records updated as chats progress
Update user profiles and conversation statuses across your connected tools as issues move toward resolution.
✨
Prevent duplicate records automatically
Search existing databases before creating new users or conversation logs to maintain clean records.
⏱️
Handle later status changes smoothly
Automate follow-up messages and record updates when support conversations are resolved or reopened.
🔗
Extend your flow to supporting apps
Connect Freshchat and Twilio with Slack, Google Sheets, or HubSpot to build multi-step operational pipelines.
And much more...
Who is Freshchat + Twilio integration for?
Support managers, customer success leads, and operations teams who need to synchronise live chat messages with instant messaging channels will find this integration essential.
Analytics Managers
Customer Support Leads
Client Success Executives
Support Operations Teams
Service Desk Agents
Quality Assurance Specialists
📈
Analytics Managers
You report on customer support metrics every week, but your communication logs only update when someone manually exports chat transcripts, so the response counts you present are always outdated — with this integration, every new message is recorded instantly and your data stays current.
⚡
Customer Support Leads
You need to act fast when high-priority inquiries arrive, but manual notification delays mean support tickets sit unattended for hours — with this integration, every chat message triggers immediate SMS alerts and your team responds without delay.
🤝
Client Success Executives
You answer to key accounts that demand rapid updates, but tracking conversation statuses across separate messaging apps takes too much manual effort — with this integration, every ticket status change automatically dispatches client notifications.
🔄
Support Operations Teams
The volume of daily customer messages is too high for anyone to keep up by hand, leading to missed follow-ups and fragmented history — with this integration, every chat and SMS syncs automatically across your entire communication stack.
🎯
Service Desk Agents
You own the next step in resolving technical issues, but depend on upstream agents to manually hand over chat transcripts and phone logs — with this integration, every conversation detail flows directly into your assigned workflow queue.
📋
Quality Assurance Specialists
You need a reliable audit history for compliance reviews, but keep finding gaps where chat messages and phone recordings were never logged — with this integration, every interaction and call record is captured in your central database.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshchat + Twilio
Build and manage your Freshchat + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshchat + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Freshchat + Twilio Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Freshchat to Twilio?
You can connect Freshchat to Twilio in just 1 click using ready-made templates on Integrately. With 42,000+ active users, you can also use Integrately AI to set up your workflow alongside apps like Slack, Google Sheets, and Salesforce.
Can I automatically send Twilio SMS alerts for new Freshchat messages?
Can I connect Freshchat, Twilio, and Slack?
What is a good Zapier alternative for Freshchat and Twilio?
How are Freshchat messages captured in automated workflows?
Can I trigger Twilio WhatsApp messages from support updates?
Do I need coding skills to automate Freshchat and Twilio?
Is the Freshchat and Twilio integration free?
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