Create GitHub issue for new Freshdesk ticket
Freshdesk + GitHub Integration
Freshdesk + GitHub Integration
Integrate Freshdesk to GitHub in one click, or tell Integrately AI how you want each ticket handled. Create GitHub issues, update code repositories, notify developers, and track bugs automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Commit is created in GitHub- Issue is created in GitHub
- Repo issue is created in GitHub
- Issues assigned to me from a GitHub organization in GitHub
- Repository is created in GitHub
- Pull request is created in GitHub
- Release is created in GitHub
- Repo event is created in GitHub
- Commit comment is created in GitHub
- Gist is created in GitHub
- Team is created in GitHub
- Milestone is created in GitHub
- Branch is created in GitHub
- Organization is created in GitHub
- Label is created in GitHub
- Collaborator is created in GitHub
2.
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
- Create issue in GitHub
- Update issue in GitHub
- Create an issue comment in GitHub
- Create pull request in GitHub
- Update pull request in GitHub
- Create gist in GitHub
- Search Repository in GitHub
- Search user in GitHub
- Search pull requests in GitHub
- Delete branch protection in GitHub
- Search issue in GitHub
Trusted by experts at...
Ready Workflows for Freshdesk + GitHub Integration
Create GitHub issues from new Freshdesk tickets, update repositories for status changes, alert developers, and sync notes, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshdesk + GitHub flow
Connect supporting tools to log issues, brief stakeholders, archive attachments, and monitor errors. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Notion (8)
Notion (8) +
Google Drive (8)
Google Drive (8) +
Loom (8)
Loom (8) +
Sentry (8)
Sentry (8) F
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Create a GitHub issue from a Freshdesk ticket and notify your development channel in Slack
New support tickets become GitHub issues instantly while your development channel hears about it in Slack, eliminating manual handoffs.
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When a Freshdesk ticket is created, post an alert in Slack and create a GitHub issue
Alert your team in Slack the moment a Freshdesk ticket arrives and automatically open a tracking issue in GitHub.
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When a Freshdesk ticket is updated, update the GitHub issue and notify your team in Slack
Keep GitHub issues updated when Freshdesk tickets change and broadcast the update to your team on Slack.
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Create a GitHub issue for a Freshdesk ticket, assign it, and confirm the assignment in Slack
Create a GitHub issue from a support ticket, assign it to a developer, and confirm the assignment in Slack.
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If a Freshdesk ticket priority is urgent, create a high-priority GitHub issue and alert your urgent channel in Slack
Route urgent Freshdesk tickets into priority GitHub issues and alert your urgent support channel in Slack instantly.
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When a GitHub issue is closed, update the Freshdesk ticket and post the closure in Slack
Automatically update Freshdesk tickets when GitHub issues close and announce the resolution in Slack.
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Use ChatGPT to summarise every new Freshdesk ticket, create a GitHub issue with the summary, and post the brief in Slack
Summarise support tickets with ChatGPT, create structured GitHub issues, and share the brief in Slack.
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Create a GitHub issue from a Freshdesk ticket, create a Jira issue in Jira Software Cloud, and announce it in Slack
Sync Freshdesk tickets across GitHub and Jira Software Cloud while announcing the new tracking items in Slack.
Supported triggers and actions for Freshdesk and GitHub
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
GitHub Triggers & Actions
Issues assigned to me from a GitHub organization in GitHub
Triggers the automation when a GitHub issue is assigned to the particular user
Try it → Pull request is created in GitHub
Triggers the automation when a new pull request is created
Try it → Commit comment is created in GitHub
Triggers the automation when a comment is added to a commit in the repository
Try it → Branch is created in GitHub
Triggers the automation when a new branch is created in a git repository
Try it → Organization is created in GitHub
Triggers the automation when a new organization is created
Try it → Collaborator is created in GitHub
Triggers the automation when a new event or workout session is scheduled
Try it → What can you automate with Freshdesk + GitHub?
Streamline your customer support and engineering workflows with powerful automated triggers and actions.
🚀
Convert Freshdesk tickets into GitHub issues automatically
Turn every new support ticket submitted in Freshdesk into a structured issue in GitHub the moment it arrives. Engineering teams get immediate visibility into customer bugs without manual copy-pasting.
📋
Capture every submitted ticket field and detail
Map all custom fields, priorities, and descriptions from Freshdesk into your GitHub issues instead of just basic titles. Your repositories maintain complete context for debugging.
🔔
Alert the right engineering team instantly
Notify developers in real time whenever a high-priority customer ticket requires urgent code changes. Response times drop significantly when alerts trigger automatically.
🔀
Route tickets based on priority and tags
Send urgent tickets to priority GitHub issue boards while routing standard feature requests to product backlogs. Conditional logic ensures correct team assignment every time.
🔄
Keep repositories and support tickets synchronized
Update GitHub issues automatically when Freshdesk tickets receive new notes or status changes. Both support agents and developers view the exact same progress in real time.
🔍
Search and update existing records without duplicates
Match existing customer issues and update them rather than creating duplicate GitHub entries for ongoing tickets. Clean data structures prevent clutter in your codebase.
✅
Handle later status changes like ticket resolution
Automatically close Freshdesk support tickets the moment corresponding pull requests merge in GitHub. Support agents can notify customers of fixes without manual checks.
💬
Extend your workflow with Slack and other tools
Connect your Freshdesk and GitHub flow to Slack to announce new bugs and resolutions across your team channels. Multi-app pipelines keep every stakeholder fully aligned.
And much more...
Who is Freshdesk + GitHub integration for?
Engineering and support teams benefit by bridging customer tickets with code repositories, eliminating manual handoffs and keeping developers instantly aligned with support issues.
Support Managers
Lead Developers
Technical Account Managers
Support Leads
QA Engineers
Product Owners
📈
Support Managers
You're reviewing ticket resolution metrics but your tracking reports only update when someone manually exports data, so the issue counts you're optimising against are always outdated — this integration means every new ticket lands in your tracking systems instantly and your data stays current.
⚡
Lead Developers
You need to act fast on critical customer bugs, but you find out about support tickets too late through slow email chains — with this integration, every critical customer issue creates a GitHub issue immediately and your engineering team stays ahead.
🤝
Technical Account Managers
You answer to key clients who want to see direct progress on their reported issues, but pulling status updates from engineering takes hours of manual coordination — automating both apps means client tickets sync straight to code repositories and progress is visible instantly.
🌊
Support Leads
The ticket volume is too high for anyone to keep up by hand, leading to missed bug reports and frustrated customers — connecting these apps means every customer inquiry converts to code issues automatically and nothing slips through the cracks.
🔄
QA Engineers
You own the testing phase and depend on customer support to hand over bug details, but vital reproduction steps are constantly missing — automating both apps means every ticket detail transfers to issues cleanly and handoffs happen without friction.
🗂️
Product Owners
You need a reliable history of customer requests for roadmap planning, but you keep finding gaps where support tickets were never logged in engineering tools — with this integration, every support inquiry syncs reliably and your product history remains complete.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Freshdesk + GitHub
Build and manage your Freshdesk + GitHub automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + GitHub with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Connect Freshdesk + GitHub Now 
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Frequently Asked Questions
How do I connect Freshdesk to GitHub?
You can connect Freshdesk to GitHub in 1 click using ready templates or ask Integrately AI to build the automation. It links your customer support tickets directly to code repositories alongside Slack, Notion, and 1,500+ other apps.
Can I automatically create a GitHub issue when a new Freshdesk ticket is created?
Can I connect Freshdesk, GitHub, and Slack?
What is a good Zapier alternative for Freshdesk and GitHub?
How does Freshdesk data get transferred to GitHub?
Can GitHub events trigger updates in Freshdesk?
Do I need coding skills to automate Freshdesk and GitHub?
Is the Freshdesk and GitHub integration free?
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