Create GitLab issue for new Freshdesk ticket
Freshdesk + GitLab Integration
Freshdesk + GitLab Integration
Integrate Freshdesk to GitLab in one click, or tell Integrately AI how you want each support ticket handled. Create issues, update tasks, notify your engineering team, and sync your workflow automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Project issue is created in GitLab Instant- Project issue is close in GitLab Instant
- Project issue is reopened in GitLab Instant
- Group issue is created in GitLab Instant
- Project issue is updated in GitLab Instant
- Group issue is updated in GitLab Instant
- Group issue is closed in GitLab Instant
- Group issue is reopened in GitLab Instant
- Project merge request is created in GitLab Instant
- Group merge request is created in GitLab Instant
- Project merge request is merged in GitLab Instant
- Project merge request is updated in GitLab Instant
- Group merge request is updated in GitLab Instant
- Group merge request is merged in GitLab Instant
- New commit in GitLab
- Project is created in GitLab
2.
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
- Search issues in GitLab
- Create issue in GitLab
- Update issue in GitLab
- Create issue note in GitLab
- Create merge request note in GitLab
- Search all merge request in GitLab
- Search group merge request in GitLab
- Search project merge request in GitLab
Trusted by experts at...
Ready Workflows for Freshdesk + GitLab Integration
Capture support tickets, create matching project issues, keep statuses aligned, alert your development team, and log updates, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshdesk + GitLab flow
Track development progress in project management tools, document solutions in wikis, and alert your team the moment support issues arise. Pick a combination and activate it in one click.
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Jira Software Cloud (4)
Jira Software Cloud (4) +
Notion (4)
Notion (4) +
Slack (4)
Slack (4) +
GitHub (4)
GitHub (4) +
Confluence (4)
Confluence (4) +
Google Drive (4)
Google Drive (4) F
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Create a Jira issue for every new Freshdesk ticket, and generate a matching issue in GitLab
New Freshdesk tickets instantly create tracking items in Jira Software Cloud and GitLab so your multi-tool engineering stack stays fully synchronized.
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When a GitLab issue is closed, update the corresponding Jira task and add a note in Freshdesk
Closed GitLab issues automatically update your Jira Software Cloud board and add a closing note in Freshdesk, keeping support and engineering aligned.
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Create a Jira task when a GitLab merge request is created, and log the link in Freshdesk
New merge requests in GitLab automatically open tracking items in Jira Software Cloud and attach notes to Freshdesk tickets.
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If a Freshdesk ticket note is created, update Jira Software Cloud and add an issue note in GitLab
Ticket notes added in Freshdesk instantly sync updates to Jira Software Cloud tasks and GitLab issues.
Supported triggers and actions for Freshdesk and GitLab
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
GitLab Triggers & Actions
Instant
Project issue is created in GitLab
Triggers the automation when a project issue is created
Try it → Instant
Project issue is close in GitLab
Triggers the automation when a project issue is closed
Try it → Instant
Project issue is reopened in GitLab
Triggers the automation when a project issue is reopened
Try it → Instant
Group issue is created in GitLab
Triggers the automation when a group issue is created
Try it → Instant
Project issue is updated in GitLab
Triggers the automation when a project issue is updated
Try it → Instant
Group issue is updated in GitLab
Triggers the automation when a group issue is updated
Try it → Instant
Group issue is closed in GitLab
Triggers the automation when a group issue is closed
Try it → Instant
Group issue is reopened in GitLab
Triggers the automation when a group issue is reopened
Try it → Instant
Project merge request is created in GitLab
Triggers the automation when a project merge request is created
Try it → Instant
Group merge request is created in GitLab
Triggers the automation when a new merge request is created within a group
Try it → Instant
Project merge request is merged in GitLab
Triggers the automation when a project merge request is merged
Try it → Instant
Project merge request is updated in GitLab
Triggers the automation when a project merge request is updated
Try it → Instant
Group merge request is updated in GitLab
Triggers the automation when a group merge request is modified
Try it → Instant
Group merge request is merged in GitLab
Triggers the automation when a merge request within a group is merged
Try it → New commit in GitLab
Triggers the automation when a new commit is made in a particular repository
Try it → What can you automate with Freshdesk + GitLab?
Connect your customer support ticketing with your development workflow to eliminate manual handoffs and keep teams aligned.
🎫
Create a GitLab issue for every support ticket
Automatically open a new issue in GitLab the moment a ticket is created in Freshdesk. Engineering starts investigation immediately without waiting for manual handoffs.
📋
Capture every submitted ticket field and note
Map complete customer descriptions, contact details, and ticket notes straight into your GitLab issues instead of copying information by hand.
🔔
Alert your engineering team instantly on Slack
Send immediate notifications to your developer channel the moment critical tickets arrive or issues are updated in GitLab.
🔀
Route issues based on ticket priority and tags
Trigger different developer workflows or assign priority labels in GitLab depending on the category or urgency submitted in Freshdesk.
🔄
Keep GitLab issues updated as tickets change
Synchronize ticket modifications so your development issues always reflect the latest customer requirements and notes.
🔍
Search and update existing records automatically
Locate matching contacts and issues to update records instead of generating duplicate entries across both platforms.
✅
Handle resolved tickets and closed GitLab issues
Automatically update ticket statuses in Freshdesk when project issues close or merge requests merge in GitLab.
🌐
Extend your workflow to team communication tools
Connect Freshdesk and GitLab with Slack, Notion, or Jira Software Cloud to build custom multi-app pipelines for your entire organization.
And much more...
Who is Freshdesk + GitLab integration for?
Support and engineering teams needing seamless collaboration between customer tickets and development workflows will eliminate manual data transfer and keep teams synchronized.
Support Managers
DevOps Leads
Customer Success Teams
Technical Support Specialists
Software Engineers
Operations Analysts
📈
Support Managers
You're tracking ticket resolution times in Freshdesk while engineering works in GitLab, but updates remain siloed and visibility drops — this integration means every support ticket links directly to a development issue so your reporting stays accurate.
⚡
DevOps Leads
You need to act fast when critical bugs hit support, and engineering finds out too late — automating both apps means every urgent ticket triggers an immediate GitLab issue so your team responds instantly.
🤝
Customer Success Teams
You answer to clients who want to see bug fix progress, but manual handoffs cause delays — connecting these apps means your support team tracks development updates in real time and clients stay informed.
📊
Technical Support Specialists
The ticket volume is too high for anyone to keep up by hand, leading to missed bug reports — with this integration, every ticket automatically populates your GitLab board so nothing slips through the cracks.
💻
Software Engineers
You own the engineering work and depend on support to hand over ticket details, but context gets lost — this integration means every support ticket provides clear engineering context right inside your GitLab issues.
🗂️
Operations Analysts
You need a reliable history of bug fixes tied to customer requests and keep finding gaps in your logs — automating both apps means every ticket and issue creates a permanent, searchable record across your systems.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshdesk + GitLab
Build and manage your Freshdesk + GitLab automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + GitLab with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
Connect Freshdesk + GitLab Now 
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Frequently Asked Questions
How do I connect Freshdesk to GitLab?
You can connect Freshdesk to GitLab in one click using pre-built templates on Integrately, or ask Integrately AI to build the automation. It links support tickets directly to development issues alongside tools like Slack, Notion, and Jira Software Cloud.
Can I automatically create a GitLab issue when a new Freshdesk ticket is created?
Can I connect Freshdesk, GitLab, and Slack?
What is a good Zapier alternative for Freshdesk and GitLab?
How does Freshdesk data sync with GitLab issues?
How do GitLab updates sync back to Freshdesk?
Do I need coding skills to automate Freshdesk and GitLab?
Is the Freshdesk and GitLab integration free?
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