Freshdesk + Glip Integration
Integrate Freshdesk to Glip in one click, or tell Integrately AI how you want each ticket handled. Post new ticket details to your team chat, notify agents, update records, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Post is created in Glip- Group is created in Glip
2.
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
- Create post in Glip
Trusted by experts at...
Ready Workflows for Freshdesk + Glip Integration
Capture support tickets, post updates to team chats, sync contact info, and alert agents, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshdesk + Glip flow
Support teams often need to log issues in developer tools, share documentation, and notify channels once a ticket lands. Pick a combination and activate it in one click.
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Jira Software Cloud (3)
Jira Software Cloud (3) +
Confluence (2)
Confluence (2) +
Slack (2)
Slack (2) +
Google Drive (2)
Google Drive (2) +
Zoom (2)
Zoom (2) +
GitHub (2)
GitHub (2) F
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Create a Jira issue from every new Freshdesk ticket, post the update in Glip, and track the progress instantly.
New support tickets automatically generate Jira issues and post updates in Glip, ensuring development and support teams stay perfectly aligned.
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When a Jira issue status changes, update the Freshdesk ticket and announce it in Glip.
Keep support agents informed when development work progresses by syncing Jira status updates back to Freshdesk and Glip.
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Use ChatGPT to summarise complex Freshdesk tickets, create a Jira bug report, and notify the team in Glip.
Summarise support escalations using AI, log them in Jira, and share the briefing in Glip automatically.
Supported triggers and actions for Freshdesk and Glip
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
What can you automate with Freshdesk + Glip?
Streamline customer support and team communication by connecting your helpdesk events directly to collaborative chat channels.
🚀
Post fresh customer support tickets directly to team chats
Send a formatted Glip post the moment a new Freshdesk ticket is created. Your team sees customer inquiries instantly without checking the helpdesk dashboard manually.
📋
Capture every submitted ticket field in team notifications
Map available Freshdesk properties like priority, category, and requester details into your Glip messages instead of just a basic title. Your team gets complete context immediately.
🔔
Notify the right support agent as soon as issues arrive
Direct urgent support inquiries to specific Glip groups the second they are logged in Freshdesk, ensuring high-priority customer issues never get overlooked.
🔀
Route tickets differently based on submitted priority levels
Send high-priority customer tickets to executive chat channels in Glip while routing standard support requests to general team feeds automatically.
🔄
Keep chat feeds up to date when ticket details change
Update your Glip workspace whenever a Freshdesk ticket status or note is modified, keeping your team informed throughout the entire customer lifecycle.
🔍
Search and update records instead of creating duplicates
Check if existing tickets or customer profiles match incoming Freshdesk data before posting new updates, keeping your Glip activity clean and organised.
⏱️
Handle later status events like ticket resolution or closure
Trigger automated Glip announcements when customer support tickets are marked resolved or closed, helping your team track daily completion milestones.
🔌
Extend your support flow to Jira Software Cloud
Start with Freshdesk and Glip, then automatically create a Jira issue for engineering teams whenever a complex support ticket is submitted.
And much more...
Who is Freshdesk + Glip integration for?
Support teams, managers, and engineers who depend on instant collaboration and accurate ticket tracking need this integration to eliminate manual updates and missed alerts.
Customer support managers
Support agents
Client success leads
Support operations teams
Engineering teams
Quality assurance leads
📈
Customer support managers
You're reviewing ticket resolution metrics each week but your team chat only updates when someone manually posts summaries, so the response times you're analysing against are always a few hours behind — with this integration, every new ticket lands in Glip instantly and your operational data stays current.
⚡
Support agents
You need to act fast on incoming customer issues, but you find out about escalations too late because support tickets sit unnoticed in your helpdesk queue — with this integration, every new ticket triggers an instant notification in Glip so you can respond immediately.
🤝
Client success leads
You answer to key clients who want to see prompt progress on their reported issues, but manual status handoffs create frustrating delays — with this integration, every ticket update flows straight into team collaboration channels so stakeholders stay informed without asking.
📊
Support operations teams
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed requests and inconsistent internal tracking — with this integration, every support event is captured and routed automatically without manual data entry.
🛠️
Engineering teams
You own the bug-fix phase of customer issues and depend on support staff to hand over clear details, but crucial context often gets lost in translation — with this integration, every ticket data point moves straight into your tracking workflows seamlessly.
🔍
Quality assurance leads
You need a reliable history of customer interactions and keep finding gaps in your ticket logs due to manual copy-pasting errors — with this integration, every support event is recorded accurately and instantly across your entire workspace.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshdesk + Glip
Build and manage your Freshdesk + Glip automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + Glip with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Freshdesk to Glip?
You can connect Freshdesk to Glip instantly using ready-made flows or by letting Integrately AI build the automation for you. Simply select your trigger event in Freshdesk and your action in Glip, authenticate your accounts, and activate your workflow in 1-click alongside 1,500+ other apps like Slack and Jira Software Cloud.
Can I automatically post new support tickets to Glip?
Can I connect Freshdesk, Glip, and Slack?
What is a good Zapier alternative for Freshdesk and Glip?
How does Freshdesk handle ticket updates in this integration?
How does Glip receive messages from Freshdesk?
Can I automate Freshdesk and Glip without coding?
Is the Freshdesk and Glip integration free?
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