Google Chat + Freshdesk Integration

Integrate Freshdesk to Google Chat in one click, or tell Integrately AI how you want each ticket handled. Triage support issues, alert your team, update customer records, and trigger follow-ups automatically.

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1.
  • Google Chat
    Message is received in space in Google Chat
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
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2.
  • Google Chat
    Get all spaces in Google Chat
  • Google Chat
    Send message in space in Google Chat
  • Google Chat
    Send message via bot in space in Google Chat
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Freshdesk + Google Chat Integration

Capture customer support tickets, alert your team in spaces, update ticket notes, and sync contact details, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + Google Chat Integration

Send Google Chat message for new Freshdesk ticket

Do you use Freshdesk to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!

This Freshdesk - Google Chat integration helps you receive notifications for new Freshdesk tickets right in your Google Chat channel.

This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + Google Chat flow

Streamline your customer support stack by tracking issues in project boards, updating databases, and syncing records across tools. Pick a combination and activate it in one click.

Google Chat
Freshdesk
+
Jira Software CloudJira Software Cloud (4)
+
NotionNotion (3)
+
HubSpotHubSpot (3)
+
SlackSlack (3)
+
StripeStripe (3)
+
ZoomZoom (3)
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Create a Jira Software Cloud issue from every new Freshdesk ticket, and notify your support team in Google Chat
New support tickets instantly generate a tracking issue in Jira Software Cloud and alert your team in Google Chat, eliminating manual handover steps.
F
J
G
When a Freshdesk ticket is updated, update the matching Jira Software Cloud issue and post the change in Google Chat
Keep Jira Software Cloud issues synchronized whenever Freshdesk tickets change, and notify your Google Chat space instantly.
F
J
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Add a comment to Jira Software Cloud when a ticket note is created in Freshdesk, and alert Google Chat
Internal ticket notes in Freshdesk automatically add comments in Jira Software Cloud and notify your team in Google Chat.
F
C
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Use ChatGPT to summarise every new Freshdesk ticket, create a Jira Software Cloud issue, and notify Google Chat
Summarise complex support tickets with ChatGPT before creating a Jira Software Cloud issue and alerting your team in Google Chat.

Supported triggers and actions for Google Chat and Freshdesk

Mix and match to build the exact automation you need

Google Chat
Google Chat Triggers & Actions
Message is received in space in Google Chat
Triggers the automation when a new message is received in a particular space
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Get all spaces in Google Chat
Retrieves a list of spaces available in Google Chat
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Send message in space in Google Chat
Sends a message in a space
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Send message via bot in space in Google Chat
Sends a message via bot in a space
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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What can you automate with Freshdesk + Google Chat?

Streamline your customer support operations with automated ticket notifications, real-time syncs, and intelligent multi-step workflows.

What you can automate?
🚀
Send instant notifications for every new ticket
Trigger automated Google Chat messages the exact moment a customer submits a support ticket in Freshdesk. Ensure your support team responds to urgent inquiries without delay.
📋
Capture every submitted support ticket field
Map complete customer queries, custom properties, and ticket priorities directly into your connected apps instead of just basic names. Your tracking logs become comprehensive and actionable.
🔔
Alert the right support specialist immediately
Direct incoming customer issues straight to designated team spaces in Google Chat. Eliminate response bottlenecks and ensure accountability across your entire support department.
🔀
Route tickets based on priority or category
Send urgent customer escalations to high-priority channels while routing routine inquiries to standard support queues. Tailor your automation paths to match your exact support structure.
🔄
Keep destination records synchronized continuously
Automatically update tracking databases, CRM profiles, and project boards whenever a Freshdesk ticket is modified. Prevent data drift and maintain single sources of truth.
🔍
Search and update instead of creating duplicates
Check existing customer records and ticket histories before creating new entries. Keep your databases clean by updating existing profiles with fresh support data.
⏱️
Manage status changes and resolution milestones
Trigger downstream actions when tickets move to resolved, closed, or pending statuses. Keep management informed of workflow progress and customer satisfaction.
🔌
Extend your support workflows with Jira Software Cloud
Connect Freshdesk and Google Chat with Jira Software Cloud to automatically create developer issues from customer tickets. Bridge customer support and engineering seamlessly.
And much more...

Who is Freshdesk + Google Chat integration for?

Customer support teams, service managers, and IT professionals who need instant team alignment and seamless ticket tracking across their communication channels without manual updates.

Performance and Operations Leads
Performance and Operations Leads
Customer Support Managers
Customer Support Managers
Client Success Executives
Client Success Executives
High-Volume Support Teams
High-Volume Support Teams
Escalation Engineers
Escalation Engineers
Quality Assurance Leads
Quality Assurance Leads
📈
Performance and Operations Leads
You review support resolution metrics to measure team efficiency, but your tracking reports only update when someone manually exports ticket data, so the response time numbers you analyze are always hours behind — with this integration, every new ticket event updates your metrics instantly and your data stays current.
⚡
Customer Support Managers
You need to act fast on critical customer escalations, but you find out about urgent tickets too late because monitoring multiple support channels by hand is impossible — with this integration, every incoming support issue triggers an immediate team alert in your communication workspace.
🤝
Client Success Executives
You answer to key clients who expect constant visibility into their support requests and ongoing ticket progress, but compiling manual status reports wastes hours every week — with this integration, every support update flows directly into team spaces so stakeholders stay informed in real time.
📊
High-Volume Support Teams
Your ticket volume is too high for anyone to keep up by hand, leading to missed inquiries and delayed follow-ups across customer channels — with this integration, every incoming customer request is captured and routed automatically without manual data entry.
⚙️
Escalation Engineers
You own the technical troubleshooting step and depend on front-line support to hand over ticket details accurately, but important context gets lost in translation — with this integration, complete ticket data and notes flow straight into your engineering workflows the moment they are created.
🗂️
Quality Assurance Leads
You need a reliable historical audit trail of all customer interactions, but manual logging leaves frustrating gaps in your tracking databases — with this integration, every ticket creation, note, and update is recorded reliably with zero missing entries.
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Why choose Integrately to automate Google Chat + Freshdesk

Build and manage your Google Chat + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Google Chat + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Automation is ready
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Frequently Asked Questions

How do I connect Freshdesk to Google Chat?
Frequently Asked Questions
You can connect Freshdesk to Google Chat instantly using 1-click automations on Integrately or by asking Integrately AI to build the automation and map the fields. It takes just minutes to set up, with 24/5 live chat support available if you need help.
Can I automatically notify Google Chat whenever a new Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, Google Chat, and Jira Software Cloud?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Google Chat?
Frequently Asked Questions
How does Freshdesk handle ticket updates in automations?
Frequently Asked Questions
How do Google Chat notifications work with support workflows?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Google Chat?
Frequently Asked Questions
Is the Freshdesk and Google Chat integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

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