Freshdesk + Infinity Integration
Integrate Freshdesk to Infinity in one click, or tell Integrately AI how you want each ticket handled. Create items, update boards, notify your team, and track every support request automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Item is created in Infinity Instant- Item is updated in Infinity Instant
- Folder is created in Infinity
- Comment is created in Infinity Instant
- Comment is updated in Infinity Instant
- Board is created in Infinity
- Member is created in Infinity
2.
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
- Create item in Infinity
- Update item in Infinity
- Search item in Infinity
- Create folder in Infinity
- Search folder in Infinity
- Search member in Infinity
- Search board in Infinity
- Create comment in Infinity
- Get item by ID in Infinity
Trusted by experts at...
Ready Workflows for Freshdesk + Infinity Integration
Capture support tickets, create matching project items, update task statuses, alert your team, and log details, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshdesk + Infinity flow
Route support data to messaging channels, create follow-up tasks, and sync customer records across your entire toolstack. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
HubSpot (8)
HubSpot (8) +
Gmail (8)
Gmail (8) +
Google Drive (8)
Google Drive (8) +
Calendly (8)
Calendly (8) F
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Create an Infinity item when a Freshdesk ticket is created, and notify your support channel in Slack.
New Freshdesk tickets appear in your Infinity workspace instantly and your support channel hears about it in Slack, so nobody misses a customer request.
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When a Freshdesk company is created, create an Infinity board and alert your team in Slack.
New Freshdesk companies automatically generate dedicated Infinity boards while alerting your team in Slack, keeping account setup organized from day one.
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When an Infinity item is updated, update the matching Freshdesk ticket and post the change in Slack.
Infinity project updates sync back to your Freshdesk tickets automatically while keeping your team informed in Slack.
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Create a Slack reminder for every Infinity item generated from a Freshdesk ticket.
Every Infinity item created from a Freshdesk ticket automatically schedules a Slack reminder for the assignee.
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If a Freshdesk ticket priority is urgent, create a priority Infinity item and alert management in Slack.
Urgent Freshdesk tickets immediately spawn high-priority Infinity items and alert management in Slack for rapid escalation.
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When an Infinity item is completed, update the Freshdesk ticket status and notify your team in Slack.
Completed Infinity project items automatically resolve matching Freshdesk tickets and announce the milestone in Slack.
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Use ChatGPT to summarize Freshdesk ticket notes, create an Infinity item, and post the brief in Slack.
ChatGPT extracts key points from Freshdesk ticket notes to build a clean Infinity item, accompanied by a Slack summary.
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Turn every Freshdesk ticket into an Infinity item, create a Jira issue, and announce it in Slack.
Every Freshdesk ticket creates an Infinity project item and a Jira issue simultaneously, with instant Slack announcements.
Supported triggers and actions for Freshdesk and Infinity
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
Infinity Triggers & Actions
Instant
Comment is created in Infinity
Triggers the automation when a new comment is created
Try it → What can you automate with Freshdesk + Infinity?
Connect your support and project management processes to keep every ticket and item synchronized.
🔄
Turn support tickets into project items instantly
Automatically create a matching item in Infinity the moment a new ticket is submitted in Freshdesk. Support requests become actionable project tasks without any manual copying.
📋
Capture every ticket field and customer note
Map detailed ticket descriptions, priority levels, and customer notes directly into separate Infinity fields. Your project boards retain complete context for every issue.
🔔
Alert your team the moment requests arrive
Trigger instant notifications when critical tickets are created or updated, ensuring your support and engineering teams respond without missing a beat.
🔀
Route tasks based on ticket priority and type
Send urgent bugs to high-priority project boards while routing standard questions to general queues. Conditional logic ensures every issue goes to the right place.
🔄
Keep project boards and tickets synchronized
Update Freshdesk ticket statuses automatically when project items change in Infinity, keeping your customer support records accurate at all times.
🔍
Prevent duplicate records with smart matching
Search existing companies and contacts before creating new project items, ensuring your workspace remains clean and free of duplicate entries.
✅
Handle status changes like ticket closures
Automatically close Freshdesk tickets when project tasks are marked complete in Infinity, aligning support metrics with project execution milestones.
🔌
Extend your workflow with third-party tools
Connect your Freshdesk and Infinity core flow with messaging apps like Slack or CRM platforms like HubSpot to build comprehensive multi-step automations.
And much more...
Who is Freshdesk + Infinity integration for?
Customer support and project management teams streamline their workflows by connecting support tickets directly to project items, eliminating manual data entry entirely.
Support operations managers
Customer success leads
Client account directors
High-volume support teams
Project coordinators
Quality assurance leads
📈
Support operations managers
You're tracking incoming support queues in Freshdesk but your project tracking boards only update when someone manually copies details, so your resolution metrics are always outdated — automating both apps means every new ticket lands in Infinity instantly and your data stays current.
⚡
Customer success leads
You need to act fast on critical client requests, but you find out about urgent tickets too late because notifications stay trapped inside support tools — automating both apps means high-priority issues trigger immediate project items and your team responds without delay.
🤝
Client account directors
You answer to external clients who want to see real-time project progress, but status updates require endless manual cross-referencing — automating both apps means project boards sync with support records and your clients see accurate milestone completion.
📊
High-volume support teams
The ticket volume is too high for anyone to keep up by hand, leading to missed follow-ups and abandoned client requests — automating both apps means every ticket populates project boards instantly and nothing falls through the cracks.
⚙️
Project coordinators
You own the project execution phase and depend on support agents to hand over ticket details manually, causing constant workflow bottlenecks — automating both apps means support data flows straight into project items and your execution starts immediately.
🗂️
Quality assurance leads
You need a reliable history of ticket resolutions for auditing, but you keep finding gaps caused by manual logging errors — automating both apps means every ticket change logs accurately and your historical records remain complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshdesk + Infinity
Build and manage your Freshdesk + Infinity automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + Infinity with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect Freshdesk + Infinity Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Freshdesk to Infinity?
You can connect Freshdesk to Infinity in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step automations with tools like Slack and HubSpot.
Can I automatically create Infinity items from new Freshdesk tickets?
Can I connect Freshdesk, Infinity, and Slack?
What is a good Zapier alternative for Freshdesk and Infinity?
How does Freshdesk handle ticket updates in this integration?
Can Infinity boards be created from Freshdesk company records?
Do I need coding skills to automate Freshdesk and Infinity?
Is the Freshdesk and Infinity integration free?
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