Create Jira Software Server issue for new Freshdesk ticket
Freshdesk + Jira Software Server Integration
Jira Software Server + Freshdesk Integration
Integrate Freshdesk to Jira Software Server in one click, or tell Integrately AI how you want each ticket handled. Sync issues, update statuses, alert your team, and track project progress automatically.
Free forever.Use premium features free for 14 days.1.
Issue is created in Jira Software Server- Issue is updated in Jira Software Server
- Issue is created(via JQL) in Jira Software Server
- Project is created in Jira Software Server
- Comment is added in Jira Software Server
- Issue type is created in Jira Software Server
- Issue priority is created in Jira Software Server
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
2.
- Update issue in Jira Software Server
- Create issue in Jira Software Server
- Search issue by field in Jira Software Server
- Add comment to issue in Jira Software Server
- Add watcher to issue in Jira Software Server
- Get comment by issue in Jira Software Server
- Search user in Jira Software Server
- Search user by email in Jira Software Server
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
Trusted by experts at...
Ready Workflows for Freshdesk + Jira Software Server Integration
Create Jira Software Server issues from support tickets, log updates, sync projects, alert team members, and track resolution metrics, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshdesk + Jira Software Server flow
Notify your engineering team, document resolutions, track code commits, and sync customer records across your stack. Pick a combination and activate it in one click.
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Slack (5)
Slack (5) +
Confluence (4)
Confluence (4) +
GitHub (3)
GitHub (3) +
HubSpot (3)
HubSpot (3) +
Google Drive (3)
Google Drive (3) +
Zoom (3)
Zoom (3) F
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Create a Jira Software Server issue when a Freshdesk ticket is created, and notify your support channel in Slack
New Freshdesk tickets instantly generate a Jira Software Server issue and alert your team in Slack, eliminating manual handoffs.
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When a Jira Software Server issue is updated, update the ticket in Freshdesk and post the status in Slack
Jira Software Server progress updates reflect back in Freshdesk automatically and notify your team in Slack.
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When a Freshdesk ticket note is created, add a comment in Jira Software Server and post an alert in Slack
New notes added to Freshdesk tickets appear as comments in Jira Software Server with a Slack notification.
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If a Freshdesk ticket is created with high priority, create a Jira Software Server issue and alert the urgent channel in Slack
High-priority Freshdesk tickets trigger urgent Jira Software Server issues and priority Slack notifications.
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Use Claude to summarise every new Freshdesk ticket, create a Jira Software Server issue, and post the brief in Slack
Claude summarises new Freshdesk tickets to create structured Jira Software Server issues and posts briefs in Slack.
Supported triggers and actions for Jira Software Server and Freshdesk
Mix and match to build the exact automation you need
Jira Software Server Triggers & Actions
Issue is created in Jira Software Server
Triggers the automation when a new issue is created
Try it → Issue is created(via JQL) in Jira Software Server
Triggers the automation when a new issue is created via JQL
Try it → Project is created in Jira Software Server
Triggers the automation when a new project is created
Try it → Issue type is created in Jira Software Server
Triggers the automation when a new issue type is added
Try it → Issue priority is created in Jira Software Server
Triggers the automation when priority is assignd to any issue
Try it → Freshdesk Triggers & Actions
What can you automate with Freshdesk + Jira Software Server?
Streamline your customer support and engineering workflows with powerful automated triggers and actions.
⚡
Sync new support tickets to your project boards
Create a Jira Software Server issue automatically the moment a ticket is created in Freshdesk, eliminating manual data entry between support and engineering.
📋
Capture every submitted ticket field and note
Map complete ticket descriptions, custom fields, and ticket notes directly into Jira Software Server issues so developers never miss crucial context.
🔔
Alert your team the moment issues arrive
Notify support and engineering channels instantly whenever new tickets trigger project tasks, keeping your entire department informed.
🔀
Route tasks based on ticket priority and department
Send high-priority customer tickets to urgent engineering queues while routing standard requests to regular project boards automatically.
🔄
Keep ticket statuses updated across platforms
Reflect Jira Software Server progress updates back onto Freshdesk tickets instantly so support agents always see current task statuses.
🔍
Search and update existing records cleanly
Find existing tickets and issues before processing updates to prevent duplicate entries and keep your project workspaces organized.
✅
Manage ticket resolution and closure stages
Update Freshdesk tickets automatically when Jira Software Server issues are marked resolved or closed, ensuring smooth customer communication.
🔗
Extend your workflow to messaging and docs
Connect your core pair with Slack, Confluence, or GitHub to notify teams, create documentation pages, and track code changes effortlessly.
And much more...
Who is Freshdesk + Jira Software Server integration for?
Connect Freshdesk and Jira Software Server to eliminate manual handoffs, keep engineering tasks aligned with support tickets, and maintain accurate progress visibility.
Support operations managers
Engineering leads
Customer success directors
IT service desk teams
Product managers
Technical support specialists
📈
Support operations managers
You review support throughput and bug escalation metrics, but your reports lag because agents manually copy ticket details into Jira Software Server — this integration means every new support ticket creates an issue instantly and your operational reports reflect real-time data.
🚨
Engineering leads
You need immediate visibility when critical bugs hit customer support, but updates arrive hours late through fragmented messaging channels — automating both apps means urgent tickets open issues on your board immediately so your team can respond without delay.
🤝
Customer success directors
You answer client enquiries about bug resolution progress, but your teams rely on scattered status notes across separate systems — connecting these apps means every Jira Software Server update syncs back to Freshdesk so you can update clients with confidence.
📊
IT service desk teams
You handle high volumes of incoming customer tickets that require developer intervention, but manual task creation slows down your queue — automating this workflow means every submitted ticket routes straight to your project board without manual copying.
⚙️
Product managers
You depend on support teams to forward feature requests and bug reports into your backlog, but details often get missed in transit — with this integration, every ticket creates a structured issue in Jira Software Server and your backlog stays complete.
🗂️
Technical support specialists
You maintain audit trails of customer issues and engineering escalations, but manual tracking leaves gaps in your historical logs — automating both apps means every ticket update and note syncs reliably across systems for a complete history.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Software Server + Freshdesk
Build and manage your Jira Software Server + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Server + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Automation is ready
Connect Jira Software Server + Freshdesk Now 
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Frequently Asked Questions
How do I connect Freshdesk to Jira Software Server?
You can connect Freshdesk to Jira Software Server in 1 click using Integrately. Choose from 20 million+ ready automation templates or ask Integrately AI to build your custom workflow alongside Slack, HubSpot, and 1,500+ other apps.
Can I automatically create Jira Software Server issues from new Freshdesk tickets?
Can I connect Freshdesk, Jira Software Server, and Slack?
What is a good Zapier alternative for Freshdesk and Jira Software Server?
How does Freshdesk handle ticket creation and updates in this integration?
Can Jira Software Server issues trigger updates back to Freshdesk?
Can I set up this integration without writing any code?
Is the Freshdesk and Jira Software Server integration free?
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