Freshdesk + Mautic Integration

Integrate Freshdesk to Mautic in one click, or tell Integrately AI how you want each ticket handled. Create contacts from support tickets, add them to specific segments, update company details, and trigger personalized marketing campaigns automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • Mautic
    Contact is created in Mautic Instant
  • Mautic
    Contact is updated in Mautic Instant
  • Mautic
    Contact points is changed in Mautic Instant
  • Mautic
    Form is submitted in Mautic Instant
  • Mautic
    Email viewed in Mautic Instant
  • Mautic
    Landing page visited by a contact in Mautic Instant
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2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk
  • Mautic
    Create or update contact in Mautic
  • Mautic
    Add contact to segment in Mautic
  • Mautic
    Search contact in Mautic
  • Mautic
    Create or update company in Mautic
  • Mautic
    Search company in Mautic

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Ready Workflows Ready Workflows for Freshdesk + Mautic Integration

Capture support interactions as contacts, add them to segments, update company records, and trigger targeted follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Mautic + Freshdesk Integration

Create Freshdesk ticket for new Mautic form submission

Creating Freshdesk tickets automatically for every new Mautic form submission received can help to ensure that each form submission is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Mautic + Freshdesk Integration

Create Freshdesk ticket for new Mautic contact

If you're using Mautic to send your marketing emails, you can also use it to create and manage ticket for Freshdesk. contact created in Mautic will automatically be created as ticket in Freshdesk, so you can easily keep track of all Freshdesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Freshdesk + Mautic Integration

Create Mautic contact for new Freshdesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshdesk - Mautic integration. It will automatically create a Mautic contact for new Freshdesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Mautic contacts for every Freshdesk ticket is a great place to start.
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + Mautic flow

Route support data into your CRM, log interaction details in spreadsheets, and notify your team instantly. Pick a combination and activate it in one click.

Freshdesk
Mautic
+
SalesforceSalesforce (4)
+
MailchimpMailchimp (4)
+
HubspotHubspot (4)
+
SlackSlack (4)
+
Google SheetsGoogle Sheets (4)
+
TypeformTypeform (4)
F
M
S
When a new Freshdesk ticket is created, update Mautic contacts and create a lead in Salesforce.
Every support ticket updates your Mautic contact and creates a Salesforce lead instantly, eliminating manual data entry across platforms.
M
F
S
When a Mautic contact is created, add a note in Freshdesk and create a task in Salesforce.
New Mautic contacts automatically add notes to Freshdesk tickets and create follow-up tasks in Salesforce without manual tracking.
F
M
S
If a Freshdesk ticket update occurs, sync Mautic contact info and update Salesforce records.
Ticket updates in Freshdesk automatically sync contact details in Mautic and update corresponding Salesforce accounts.
M
F
S
When a Mautic form is submitted, create a Freshdesk ticket and create a Salesforce opportunity.
Mautic form submissions instantly generate support tickets in Freshdesk and open matching opportunities in Salesforce.

Supported triggers and actions for Freshdesk and Mautic

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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Mautic
Mautic Triggers & Actions
Instant
Contact is created in Mautic
Triggers the automation when a new contact is created
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Instant
Contact is updated in Mautic
Triggers the automation when a contact is updated
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Instant
Contact points is changed in Mautic
Triggers the automation when contact points are updated
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Instant
Form is submitted in Mautic
Triggers the automation when a form is filled
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Instant
Email viewed in Mautic
Triggers the automation when an engagement action is created or modified
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Instant
Landing page visited by a contact in Mautic
Triggers the automation when a particular landing page is visited by any contact
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Create or update contact in Mautic
Adds or update contact information
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Add contact to segment in Mautic
Adds a new contact to a segment for targeted communication
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Search contact in Mautic
Finds and retrieves contact information
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Create or update company in Mautic
Creates or update company profile with the latest information
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Search company in Mautic
Finds information about a company
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What can you automate with Freshdesk + Mautic?

Streamline your customer support and marketing workflows with reliable, automated triggers and actions.

What you can automate?
🔄
Create Mautic contacts from Freshdesk tickets
Automatically generate or update Mautic contacts the moment a new support ticket is created in Freshdesk, eliminating manual data entry.
📋
Capture every submitted form field
Map all available Mautic form submission details directly into Freshdesk ticket notes and custom fields instead of just basic contact info.
Notify teams of critical support events
Trigger instant team notifications and task creation whenever important ticket updates or marketing form submissions occur.
🔀
Route records based on submitted criteria
Perform different follow-up actions in Mautic depending on priority levels or specific categories submitted in Freshdesk tickets.
🔄
Keep customer data synchronized as records change
Automatically update Mautic contact information and company profiles whenever a Freshdesk support ticket is modified.
Prevent duplicates with smart search and update
Search existing records before creating new Mautic contacts or Freshdesk tickets to maintain a clean database.
📈
Track marketing point changes and segment updates
Automatically adjust support workflows when contact points change or when subscribers join specific Mautic segments.
🔌
Extend workflows to popular third-party apps
Connect your Freshdesk and Mautic automation flow with Slack, Google Sheets, or CRM platforms for multi-step execution.
And much more...

Who is Freshdesk + Mautic integration for?

Connect support interactions with marketing automation so teams eliminate manual data entry, accelerate response times, and keep customer records perfectly synchronized.

Performance marketers
Performance marketers
Customer support managers
Customer support managers
Client success leads
Client success leads
Lead generation specialists
Lead generation specialists
Sales representatives
Sales representatives
Operations directors
Operations directors
📈
Performance marketers
You're running marketing campaigns across multiple channels but your marketing metrics only update when someone manually exports support data, so the conversion counts you're optimising against are always a few hours behind — this integration means every support ticket updates your Mautic contact instantly and your data stays current.
🚨
Customer support managers
You need to act fast when high-priority customer issues arise, and you find out too late because support tickets and marketing logs live in separate disconnected systems — this integration means every new ticket updates your Mautic records automatically and alerts your team without delay.
📊
Client success leads
You answer to key accounts and stakeholders who want to see real-time progress on their support requests and campaign engagement, but compiling reports by hand takes hours — this integration means support ticket events update your marketing database instantly and reporting is always up to date.
Lead generation specialists
The volume of inbound form submissions and support inquiries is too high for anyone to keep up by hand, leading to missed follow-ups and lost prospects — this integration means every Mautic form submission creates a support ticket automatically and streamlines your pipeline.
🤝
Sales representatives
You own the post-ticket sales follow-up and depend on support staff to hand over customer details before you can reach out, causing frustrating communication delays — this integration means support tickets create Mautic contacts instantly and give you immediate context for outreach.
🗂️
Operations directors
You need a reliable customer history across all platforms and keep finding data gaps between support interactions and marketing campaigns due to manual errors — this integration means ticket updates sync directly to your marketing database and maintain complete audit trails.
Our team

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Why choose Integrately to automate Freshdesk + Mautic

Build and manage your Freshdesk + Mautic automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + Mautic with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Freshdesk to Mautic?
Frequently Asked Questions
You can connect Freshdesk to Mautic in 1-click using ready workflows on Integrately, or ask Integrately AI to build the automation for you. It takes just minutes to link your accounts along with Slack, Google Sheets, and 1,500+ other apps.
Can I automatically create Mautic contacts when new Freshdesk tickets are created?
Frequently Asked Questions
Can I connect Freshdesk, Mautic, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Mautic?
Frequently Asked Questions
How does Freshdesk handle ticket data in this integration?
Frequently Asked Questions
How does Mautic handle contact updates and forms?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Mautic?
Frequently Asked Questions
Is the Freshdesk and Mautic integration free?
Frequently Asked Questions
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