Freshdesk + Metricool Integration
Integrate Freshdesk to Metricool in one click, or tell Integrately AI how you want each ticket handled. Log support inquiries, schedule social content updates, notify your team, and track resolutions automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Post is published successfully in Metricool- Post is scheduled in Metricool
- Post failed to publish in Metricool
- Conversation is created (in a Network) in Metricool
- GMB is reviewed in Metricool
- Draft is added in planner in Metricool
2.
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
- Schedule post in Metricool
- Create post in autolist in Metricool
- Get post by id in Metricool
- Send reply to GMB review in Metricool
- Send a reply to conversation in Metricool
Trusted by experts at...
Ready Workflows for Freshdesk + Metricool Integration
Capture support tickets, schedule social updates, keep client records updated, alert your team, and track resolutions, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshdesk + Metricool flow
Route support tickets into your CRM, log resolutions in spreadsheets, alert your team on messaging apps, and create follow-up tasks. Pick a combination and activate it in one click.
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When a ticket is created in Freshdesk, schedule a post in Metricool and notify your support channel in Slack.
New support tickets trigger scheduled social updates in Metricool while your support channel stays informed on Slack, removing manual notification steps.
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When a GMB is reviewed in Metricool, add notes to a ticket in Freshdesk and post the feedback in Slack.
Google My Business reviews captured in Metricool automatically update Freshdesk tickets and alert your team on Slack, keeping customer feedback visible.
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When a ticket is updated in Freshdesk, update the schedule in Metricool and post the status change in Slack.
Ticket updates in Freshdesk adjust Metricool schedules and notify your team on Slack, ensuring everyone tracks support milestones accurately.
Supported triggers and actions for Freshdesk and Metricool
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
Metricool Triggers & Actions
Post is published successfully in Metricool
Triggers the automation when a post is successfully published
Try it → Post is scheduled in Metricool
Triggers the automation when a post is scheduled to be published
Try it → Conversation is created (in a Network) in Metricool
Triggers the automation when a conversation is created in a network
Try it → GMB is reviewed in Metricool
Triggers the automation when a Google My Business listing is reviewed
Try it → Draft is added in planner in Metricool
Triggers the automation when a new draft is added to the planner
Try it → What can you automate with Freshdesk + Metricool?
Connect your customer support and social media operations to run seamlessly without manual intervention.
⚡
Automate support ticket tracking and social scheduling
Trigger scheduled posts in Metricool the moment a new ticket is created in Freshdesk. Your social campaigns align with inbound customer activity instantly.
📋
Capture every submitted support ticket detail
Map all ticket fields, descriptions, and customer information directly into your destination records. Your databases retain complete context for every inquiry.
🔔
Notify the right team member immediately
Alert your support or social channels the second a new review or ticket arrives. Your staff takes action without waiting for manual handoffs.
🔀
Route records based on submitted field values
Send urgent tickets and positive reviews down different automated paths. Your workflows adapt dynamically to the specific data submitted by customers.
🔄
Keep destination records fully up to date
Synchronize status updates across platforms whenever a ticket or post changes. Your connected tools maintain matching information at all times.
🛡️
Add or update records to prevent duplicates
Search existing contacts and companies before creating new entries in your destination apps. Your databases stay clean and organized automatically.
📌
Handle later status changes and resolutions
Trigger follow-up actions when tickets are updated or posts complete publishing. Your workflows manage the entire lifecycle of each customer touchpoint.
🌐
Extend your workflow to custom third-party apps
Connect your Freshdesk and Metricool core flow to Slack, Google Sheets, or CRM tools. Multi-step automations handle your complete operational stack.
And much more...
Who is Freshdesk + Metricool integration for?
Support managers and social media coordinators streamline customer communication, sync support data with campaign updates, and eliminate manual handoffs between teams.
Performance marketers
Support team leads
Agency account managers
Customer success directors
Operations specialists
Client success associates
📈
Performance marketers
You analyze campaign engagement metrics and support ticket trends side by side, but your reports fall behind when data is copied manually between platforms — automating both apps means every customer interaction updates your analytics instantly and your campaign reporting stays accurate.
⚡
Support team leads
You need to act fast on customer inquiries and public reviews, but delays happen when notifications rely on manual checks across separate tools — connecting these apps means new tickets and reviews trigger instant updates so your team responds without missing a beat.
🤝
Agency account managers
You answer to clients who expect transparent progress reports on support resolution and social scheduling, but compiling updates by hand causes constant bottlenecks — automating both apps means every support milestone and published post syncs directly into client deliverables.
📊
Customer success directors
The volume of inbound support tickets and social mentions is too high for anyone to log by hand, leading to scattered records and missed follow-ups — with this integration, every ticket and review populates your tracking systems automatically without human error.
🛠️
Operations specialists
You manage the handoff between customer support logging and social media publishing, but manual data transfers create persistent workflow delays — connecting these apps means your support records and campaign schedules synchronize instantly in the background.
🗂️
Client success associates
You depend on accurate historical records of support tickets and social engagement to prepare client reviews, but manual logging leaves gaps in your database — automating both apps means your records remain complete and reliable at all times.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshdesk + Metricool
Build and manage your Freshdesk + Metricool automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + Metricool with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect Freshdesk + Metricool Now 
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Frequently Asked Questions
How do I connect Freshdesk to Metricool?
You can connect Freshdesk to Metricool in 1 click using ready workflows on Integrately, or use Integrately AI to build custom automations. It integrates smoothly with Slack, HubSpot, and 1,500+ other apps.
Can I automatically schedule social posts when a new Freshdesk ticket is created?
Can I connect Freshdesk, Metricool, and Google Sheets?
What is a good Zapier alternative for Freshdesk and Metricool?
How does Freshdesk handle ticket updates in this integration?
Can Metricool reviews trigger updates in Freshdesk?
Do I need coding skills to automate Freshdesk and Metricool?
Is the Freshdesk and Metricool integration free?
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