MSG91 + Freshdesk Integration

Integrate Freshdesk to MSG91 in one click, or tell Integrately AI how you want each ticket handled. Capture customer support tickets, send automated SMS alerts, update contact details, and trigger follow-up campaigns instantly.

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1.
  • MSG91
    Delivery report in MSG91 Instant
  • MSG91
    Campaign is created in MSG91
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
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2.
  • MSG91
    Send SMS in MSG91
  • MSG91
    Run Campaign in MSG91
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Freshdesk + MSG91 Integration

Send SMS alerts, notify customers of ticket updates, run marketing campaigns, and keep contact records synced, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + MSG91 Integration

Send MSG91 sms for new Freshdesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - MSG91 integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a sms in MSG91 notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic MSG91 smss for new Freshdesk tickets today - your customers will appreciate it!
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Connect more apps to your Freshdesk + MSG91 flow

Route customer support tickets to your CRM, notify support teams on messaging apps, and log communication history in spreadsheets. Pick a combination and activate it in one click.

MSG91
Freshdesk
+
SlackSlack (6)
+
Jira Software CloudJira Software Cloud (6)
+
HubSpotHubSpot (6)
+
GmailGmail (6)
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TwilioTwilio (6)
+
Google SheetsGoogle Sheets (6)
F
M
S
Send an SMS in MSG91 when a ticket is created in Freshdesk, and notify your support channel in Slack.
New support tickets trigger an instant MSG91 SMS and post an alert directly to your Slack channel, eliminating delayed notifications.
F
M
S
Log a ticket note in Freshdesk, send an SMS update in MSG91, and notify your team in Slack.
Add ticket notes in Freshdesk, trigger SMS updates via MSG91, and keep your Slack channel updated instantly.
F
M
S
When a Freshdesk ticket is updated, send an SMS alert in MSG91 and post the update in Slack.
Ticket modifications in Freshdesk automatically trigger MSG91 messages and alert your Slack channel.
F
M
S
If a new Freshdesk ticket is urgent, send an SMS via MSG91 and alert the priority channel in Slack.
Urgent Freshdesk tickets immediately trigger priority MSG91 SMS alerts and dedicated Slack notifications.
F
M
S
Use Claude to summarise new Freshdesk tickets, send an SMS via MSG91, and brief your team in Slack.
Claude summarises incoming Freshdesk tickets, triggers an MSG91 SMS, and posts the brief to Slack.
M
F
S
When an MSG91 delivery report arrives, update the Freshdesk ticket and notify your team in Slack.
MSG91 delivery reports update corresponding Freshdesk tickets and alert your team in Slack.

Supported triggers and actions for MSG91 and Freshdesk

Mix and match to build the exact automation you need

MSG91
MSG91 Triggers & Actions
Instant
Delivery report in MSG91
Triggers the automation when a delivery report is generated
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Campaign is created in MSG91
Triggers the automation when a new campaign is created
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Send SMS in MSG91
Sends a text message to particular recipients
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Run Campaign in MSG91
Runs a campaign
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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What can you automate with Freshdesk + MSG91?

Streamline customer support workflows by connecting ticketing events directly to instant messaging and campaign tools.

What you can automate?
📨
Trigger MSG91 SMS alerts for every new Freshdesk ticket
Automatically dispatch an MSG91 text message the moment a customer submits a support ticket in Freshdesk. Ensure your support team receives immediate mobile notifications without manual checking.
📝
Capture every submitted ticket field and note
Map complete Freshdesk ticket attributes, descriptions, and notes into your downstream messaging or tracking apps. Prevent data loss by transferring every available detail automatically.
🚨
Notify the right support agent instantly
Send targeted SMS notifications to specific agents or escalation channels as soon as a support ticket is created or updated. Eliminate communication delays during critical incidents.
🔀
Route messages based on submitted ticket priority
Execute different MSG91 actions depending on ticket priority or category fields submitted in Freshdesk. Send urgent alerts for high-priority issues and standard notices for routine queries.
🔄
Keep destination records synchronised as tickets change
Automatically update tracking sheets, CRMs, or messaging logs whenever a Freshdesk ticket status or note changes. Maintain accurate records across your entire software stack.
🔍
Search and update existing contacts instead of creating duplicates
Check if a contact or company already exists before creating new entries during ticket processing. Keep your database clean and organized without manual deduplication.
📊
Handle delivery reports and campaign triggers seamlessly
Process MSG91 delivery reports and campaign events to update corresponding Freshdesk tickets and internal tracking records. Maintain full lifecycle visibility over your messaging operations.
🔗
Extend your support flow to third-party apps like HubSpot
Connect Freshdesk and MSG91 with HubSpot or Google Sheets to build multi-step workflows. Automatically create CRM contacts and log support activities in one unified sequence.
And much more...

Who is Freshdesk + MSG91 integration for?

Customer support teams, operations managers, and business owners who rely on rapid communication and need to eliminate manual data entry between support tickets and messaging channels.

Support operations leads
Support operations leads
Support supervisors
Support supervisors
Client success managers
Client success managers
Customer support teams
Customer support teams
Technical support engineers
Technical support engineers
Support administrators
Support administrators
📈
Support operations leads
You review support resolution metrics and response times each week, but your tracking spreadsheets only update when someone manually exports ticket data, so the row counts you are optimising against are always hours behind — with this integration, every new ticket populates your sheet instantly and your performance data stays current.
⚡
Support supervisors
You need to dispatch field technicians or urgent alerts the moment a critical issue arrives, but your team finds out too late because checking dashboards manually causes dangerous bottlenecks — with this integration, critical tickets trigger automated MSG91 SMS alerts instantly so action is taken without delay.
🤝
Client success managers
You answer to key accounts and enterprise clients who demand immediate progress updates on their support tickets, but keeping them informed requires tedious manual messaging — with this integration, every ticket update automatically triggers client SMS notifications so transparency is maintained effortlessly.
🔄
Customer support teams
The volume of incoming support requests is too high for anyone to keep up by hand while juggling CRM updates and message dispatches, leading to missed follow-ups — with this integration, routine ticket creations and MSG91 notifications run automatically so your team can focus on complex problem-solving.
📋
Technical support engineers
You own the debugging and issue resolution stage and depend on frontline support agents to hand over complete ticket details without missing context — with this integration, ticket notes and parameters flow directly into tracking tools and messaging channels so handoffs are never missed.
🗂️
Support administrators
You need a reliable history of all customer communications across platforms, but you keep finding gaps in your archives due to human error during manual logging — with this integration, every ticket event and MSG91 delivery report is logged accurately into your records without gaps.
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Why choose Integrately to automate MSG91 + Freshdesk

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1,500+ apps connected
1,500+ apps connected
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24x5 Live Chat Support
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshdesk to MSG91?
Frequently Asked Questions
You can connect Freshdesk to MSG91 in 1-click using ready-made templates on Integrately, or use Integrately AI to build custom workflows linking Freshdesk and MSG91 with Slack, Gmail, Google Sheets, and 1,500+ other apps.
Can I automatically send an MSG91 SMS when a new Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, MSG91, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and MSG91?
Frequently Asked Questions
How does Freshdesk handle ticket updates in this integration?
Frequently Asked Questions
Can MSG91 delivery reports update Freshdesk tickets?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and MSG91?
Frequently Asked Questions
Is the Freshdesk and MSG91 integration free?
Frequently Asked Questions
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