Freshdesk + OneSignal Integration

Integrate Freshdesk to OneSignal in one click, or tell Integrately AI how you want each ticket handled. Send targeted push notifications, alert your support team, update subscriber details, and track customer engagement automatically.

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1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • OneSignal
    Notification is created in OneSignal
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2.
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk
  • OneSignal
    Send Push Notification to Specific User in OneSignal
  • OneSignal
    Create User in OneSignal
  • OneSignal
    Send Push Notification in OneSignal
  • OneSignal
    Send Advanced Push Notification in OneSignal
  • OneSignal
    Send email in OneSignal
  • OneSignal
    Send SMS in OneSignal

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Ready Workflows Ready Workflows for Freshdesk + OneSignal Integration

Capture support tickets, trigger push notifications, keep user profiles updated, and alert your team, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + OneSignal Integration

Send OneSignal notification for new Freshdesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - OneSignal integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a notification in OneSignal notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the notification includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic OneSignal notifications for new Freshdesk tickets today - your customers will appreciate it!
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Connect more apps to your Freshdesk + OneSignal flow

Bring customer data into your CRM, log support actions, notify teams, and sync user communications across your entire stack. Pick a combination and activate it in one click.

Freshdesk
OneSignal
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HubspotHubspot (5)
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Jira Software CloudJira Software Cloud (4)
+
SlackSlack (4)
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ZendeskZendesk (4)
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MailchimpMailchimp (4)
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Google SheetsGoogle Sheets (4)
F
H
O
Create a HubSpot contact for every new Freshdesk ticket, and send a push notification in OneSignal.
New Freshdesk tickets instantly create a HubSpot contact and trigger a OneSignal push notification, keeping your sales and support teams fully aligned.
H
F
O
Log every HubSpot deal update in Freshdesk, and send a push notification in OneSignal.
HubSpot deal updates are logged in Freshdesk and announced through OneSignal push notifications, ensuring seamless visibility across support channels.
H
F
O
When a HubSpot contact is created, add a contact in Freshdesk and send a OneSignal push notification.
New HubSpot contacts automatically generate Freshdesk profiles and trigger OneSignal push notifications to notify relevant staff.
H
F
O
If a HubSpot deal is won, update the Freshdesk company and send a OneSignal push notification.
Won HubSpot deals automatically update Freshdesk company records and trigger targeted OneSignal push notifications.
H
F
O
Use Claude to summarise new HubSpot tickets, update Freshdesk, and send a push notification via OneSignal.
Claude generates summaries of HubSpot support inquiries, updates Freshdesk tickets, and triggers OneSignal push notifications.

Supported triggers and actions for Freshdesk and OneSignal

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Get ticket time entries by Id in Freshdesk
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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OneSignal
OneSignal Triggers & Actions
Notification is created in OneSignal
Triggers the automation when a notification is created
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Send Push Notification to Specific User in OneSignal
Sends a notification to a user's device
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Create User in OneSignal
Create a new user or modify the subscriptions associated with an existing User. This endpoint enables you to create and manage users outside of frontend SDK-based sessions.
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Send Push Notification in OneSignal
Sends a notification to a user's device
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Send Advanced Push Notification in OneSignal
Sends an advanced push notification
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Send email in OneSignal
Sends an email to a recipient
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Send SMS in OneSignal
Sends a text message to particular recipients
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What can you automate with Freshdesk + OneSignal?

Streamline your support communications by triggering instant push notifications and syncing customer data effortlessly.

What you can automate?
🔔
Trigger push notifications for new tickets
Send instant OneSignal push notifications automatically the moment a new support ticket is created in Freshdesk.
📝
Capture every submitted ticket field
Map all available Freshdesk ticket parameters into your notification messages instead of just basic titles.
👥
Alert the right support agent instantly
Ensure mobile notification devices receive immediate alerts whenever high-priority customer issues arrive.
🔀
Route notifications based on ticket priority
Send customized push alerts depending on whether a submitted Freshdesk ticket is marked urgent, normal, or low priority.
🔄
Keep notification subscribers up to date
Automatically update user device registrations and notification preferences when Freshdesk contact details change.
🛡️
Prevent duplicate subscriber profiles
Search existing OneSignal user records before creation to avoid sending multiple notifications to the same recipient.
✅
Handle later ticket status changes
Trigger automated push notifications when a Freshdesk ticket status moves from open to solved or closed.
📈
Extend your workflow to Google Sheets
Log every Freshdesk ticket into Google Sheets while simultaneously broadcasting mobile alerts through OneSignal.
And much more...

Who is Freshdesk + OneSignal integration for?

Connecting support management with push notifications helps teams engage users instantly, track customer issues reliably, and keep operational data aligned without manual effort.

Performance analysts
Performance analysts
Customer support agents
Customer support agents
Account managers
Account managers
Operations teams
Operations teams
Engineering leads
Engineering leads
Quality assurance leads
Quality assurance leads
📈
Performance analysts
You're reviewing support metrics and ticket volumes, but your tracking systems only update when someone manually exports Freshdesk data, so the ticket counts you're reporting against are always a few hours behind — connecting these apps means every new ticket record syncs instantly and your data stays current.
⚡
Customer support agents
You need to respond to high-priority customer issues immediately, but you find out about urgent requests too late because alerts are buried in email inboxes — automating both apps means every critical ticket triggers a direct push notification so you can act right away.
🤝
Account managers
You answer to key clients who want to see prompt progress on their support requests, but tracking status across multiple dashboards leaves clients waiting for updates — this integration means client ticket updates broadcast instantly so stakeholders always see current progress.
📊
Operations teams
The incoming volume of customer tickets is too high for anyone to keep up with by hand, leading to missed follow-ups and unassigned inquiries — with this integration, every support request is processed and notified automatically without manual tracking.
🔧
Engineering leads
You own the bug-fixing stage and depend on support agents to hand over technical details, but crucial information gets lost in translation between platforms — automating both apps means ticket details flow straight into your engineering queue with full context.
📋
Quality assurance leads
You need a reliable history of customer interactions for audits and reviews, but you keep finding gaps where tickets were never logged in your secondary systems — this integration means every support event is captured seamlessly without missing a record.
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Why choose Integrately to automate Freshdesk + OneSignal

Build and manage your Freshdesk + OneSignal automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + OneSignal with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect Freshdesk to OneSignal?
Frequently Asked Questions
You can connect Freshdesk to OneSignal in 1 click using ready workflows or Integrately AI, alongside apps like HubSpot, Slack, and Google Sheets.
Can I automatically send OneSignal push notifications when a Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, OneSignal, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and OneSignal?
Frequently Asked Questions
How does Freshdesk handle ticket data in this integration?
Frequently Asked Questions
Can OneSignal handle mobile device subscriber updates automatically?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and OneSignal?
Frequently Asked Questions
Is the Freshdesk and OneSignal integration free?
Frequently Asked Questions
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