Freshdesk + Pipedrive Integration

Integrate Freshdesk to Pipedrive in one click, or tell Integrately AI how you want each ticket handled. Qualify support requests, update your CRM, alert your team, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • Pipedrive
    Project is deleted in Pipedrive Instant
  • Pipedrive
    Project is updated in Pipedrive Instant
  • Pipedrive
    Project is created in Pipedrive Instant
  • Pipedrive
    Activity is created in Pipedrive Instant
  • Pipedrive
    Activity is updated in Pipedrive Instant
  • Pipedrive
    Activity matches filter in Pipedrive
  • Pipedrive
    Deal is created in Pipedrive Instant
  • Pipedrive
    Deal is updated in Pipedrive Instant
  • Pipedrive
    Deal matches filter in Pipedrive
  • Pipedrive
    Deal stage is updated in Pipedrive Instant
  • Pipedrive
    Lead is created in Pipedrive Instant
  • Pipedrive
    Lead is updated in Pipedrive Instant
  • Pipedrive
    Note is created in Pipedrive Instant
  • Pipedrive
    Note is updated in Pipedrive Instant
  • Pipedrive
    Organization is created in Pipedrive Instant
  • Pipedrive
    Organization is updated in Pipedrive Instant
  • Pipedrive
    Organization matches filter in Pipedrive
  • Pipedrive
    Person is created in Pipedrive Instant
  • Pipedrive
    Person is updated in Pipedrive Instant
  • Pipedrive
    Person matches filter in Pipedrive
  • Pipedrive
    Product is added in Pipedrive Instant
  • Pipedrive
    Product is deleted in Pipedrive Instant
  • Pipedrive
    Product is updated in Pipedrive Instant
Arrow Right
2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk
  • Pipedrive
    Create activity in Pipedrive
  • Pipedrive
    Update activity in Pipedrive
  • Pipedrive
    Get activity by id in Pipedrive
  • Pipedrive
    Delete activity in Pipedrive
  • Pipedrive
    Create deal in Pipedrive
  • Pipedrive
    Update deal in Pipedrive
  • Pipedrive
    Search deal in Pipedrive
  • Pipedrive
    Get deal by id in Pipedrive
  • Pipedrive
    Convert deal to lead in Pipedrive
  • Pipedrive
    Get deal conversion status in Pipedrive
  • Pipedrive
    Add product to deal in Pipedrive
  • Pipedrive
    Get products of deal in Pipedrive
  • Pipedrive
    Add participant to deal in Pipedrive
  • Pipedrive
    Get Participants by Deal Id in Pipedrive
  • Pipedrive
    Create lead in Pipedrive
  • Pipedrive
    Convert lead to deal in Pipedrive
  • Pipedrive
    Get lead conversion status in Pipedrive
  • Pipedrive
    Search lead in Pipedrive
  • Pipedrive
    Delete deal in Pipedrive
  • Pipedrive
    Create organization in Pipedrive
  • Pipedrive
    Update organization in Pipedrive
  • Pipedrive
    Search organization in Pipedrive
  • Pipedrive
    Get organization by id in Pipedrive
  • Pipedrive
    Delete organization in Pipedrive
  • Pipedrive
    Create person in Pipedrive
  • Pipedrive
    Update person in Pipedrive
  • Pipedrive
    Search person in Pipedrive
  • Pipedrive
    Get person by id in Pipedrive
  • Pipedrive
    Delete person in Pipedrive
  • Pipedrive
    Create product in Pipedrive
  • Pipedrive
    Update product in Pipedrive
  • Pipedrive
    Search product in Pipedrive
  • Pipedrive
    Get product by id in Pipedrive
  • Pipedrive
    Get product variations in Pipedrive
  • Pipedrive
    Delete product in Pipedrive
  • Pipedrive
    Add follower in Pipedrive
  • Pipedrive
    Create note in Pipedrive
  • Pipedrive
    Update note in Pipedrive
  • Pipedrive
    Search note in Pipedrive
  • Pipedrive
    Attach file in Pipedrive
  • Pipedrive
    Get user by id in Pipedrive
  • Pipedrive
    Search user by email in Pipedrive
  • Pipedrive
    Search user by name in Pipedrive

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Ready Workflows Ready Workflows for Freshdesk + Pipedrive Integration

Capture support requests, create CRM deals, keep contacts updated, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Pipedrive + Freshdesk Integration

Create Freshdesk ticket for new Pipedrive deal

Pipedrive is a great tool for managing customer relationships. However, when an deal is created in Pipedrive, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Freshdesk whenever an deal is created in Pipedrive. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
See more
Pipedrive + Freshdesk Integration

Create Freshdesk ticket for new Pipedrive person

If you're using Pipedrive to send your marketing emails, you can also use it to create and manage ticket for Freshdesk. person created in Pipedrive will automatically be created as ticket in Freshdesk, so you can easily keep track of all Freshdesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Freshdesk + Pipedrive Integration

Create Pipedrive person for new Freshdesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshdesk - Pipedrive integration. It will automatically create a Pipedrive person for new Freshdesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Pipedrive persons for every Freshdesk ticket is a great place to start.
See more
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + Pipedrive flow

Support teams often need to notify stakeholders, log invoices, or assign project tasks once a ticket turns into a deal. Pick a combination and activate it in one click.

Freshdesk
Pipedrive
+
SlackSlack (4)
+
CalendlyCalendly (3)
+
GmailGmail (3)
+
StripeStripe (3)
+
AsanaAsana (3)
+
MailchimpMailchimp (3)
F
P
S
Create a Pipedrive deal when a Freshdesk ticket is created, and notify your sales channel in Slack.
New support tickets instantly generate Pipedrive deals while your sales channel gets notified in Slack, eliminating manual updates.
P
F
S
When a Pipedrive deal stage updates, add a note in Freshdesk and post an update in Slack.
Keep support agents informed about deal progress by updating Freshdesk notes and alerting your team in Slack.
F
C
P
S
Use Claude to summarise every new Freshdesk ticket, create a Pipedrive deal, and post the brief in Slack.
Claude generates structured summaries of incoming Freshdesk tickets before creating Pipedrive deals and alerting your team in Slack.
F
P
S
When a Freshdesk ticket is updated, update the Pipedrive deal and notify your account managers in Slack.
Synced ticket updates refresh Pipedrive deals instantly while alerting account managers in Slack.

Supported triggers and actions for Freshdesk and Pipedrive

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
Try it →
Search ticket in Freshdesk
Finds and retrieves ticket information
Try it →
Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
Try it →
Create Contact in Freshdesk
Adds a new contact to the database
Try it →
Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
Try it →
Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →
Pipedrive
Pipedrive Triggers & Actions
Instant
Project is deleted in Pipedrive
Triggers the automation when a Project is deleted
Try it →
Instant
Project is updated in Pipedrive
Triggers the automation when a Project is updated
Try it →
Instant
Project is created in Pipedrive
Triggers the automation when a new Project is added
Try it →
Instant
Activity is created in Pipedrive
Triggers the automation when a new activity is created
Try it →
Instant
Activity is updated in Pipedrive
Triggers the automation when an activity is updated
Try it →
Activity matches filter in Pipedrive
Try it →
Instant
Deal is created in Pipedrive
Triggers the automation when a deal is created
Try it →
Instant
Deal is updated in Pipedrive
Triggers the automation when a deal is updated
Try it →
Deal matches filter in Pipedrive
Try it →
Instant
Deal stage is updated in Pipedrive
Triggers the automation when a deal stage is updated
Try it →
Instant
Lead is created in Pipedrive
Triggers the automation when a new lead is created
Try it →
Instant
Lead is updated in Pipedrive
Triggers the automation when a new lead is created
Try it →
Instant
Note is created in Pipedrive
Triggers the automation when a new note is created
Try it →
Instant
Note is updated in Pipedrive
Triggers the automation when a note is updated
Try it →
Instant
Organization is created in Pipedrive
Triggers the automation when a new organization is created
Try it →
Instant
Organization is updated in Pipedrive
Triggers the automation when any organization's profile is modified
Try it →
Organization matches filter in Pipedrive
Try it →
Instant
Person is created in Pipedrive
Triggers the automation when a new person is created
Try it →
Instant
Person is updated in Pipedrive
Triggers the automation when a person's profile is updated
Try it →
Person matches filter in Pipedrive
Triggers the automation when a person matches a specified filter
Try it →
Instant
Product is added in Pipedrive
Triggers the automation when a new product is added
Try it →
Instant
Product is deleted in Pipedrive
Triggers the automation when a product is deleted
Try it →
Instant
Product is updated in Pipedrive
Triggers the automation when a product is updated
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Create activity in Pipedrive
Generates a new activity or task
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Update activity in Pipedrive
Updates the activity with the latest information
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Get activity by id in Pipedrive
Retrieves details of an activity using ID
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Delete activity in Pipedrive
Deletes an activity
Try it →
Create deal in Pipedrive
Generates a new deal
Try it →
Update deal in Pipedrive
Updates deal information based on new criteria or changes
Try it →
Search deal in Pipedrive
Searches for a deal
Try it →
Get deal by id in Pipedrive
Retrieves a deal by its id
Try it →
Convert deal to lead in Pipedrive
Converts a deal into a lead
Try it →
Get deal conversion status in Pipedrive
Retrieves the conversion status of a deal
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Add product to deal in Pipedrive
Adds selected product to a deal
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Get products of deal in Pipedrive
Retrieves products associated with a deal
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Add participant to deal in Pipedrive
Adds a participant to a deal
Try it →
Get Participants by Deal Id in Pipedrive
Retrieves participants associated with a deal id
Try it →
Create lead in Pipedrive
Generates new leads for potential customers
Try it →
Convert lead to deal in Pipedrive
Converts a lead into a deal
Try it →
Get lead conversion status in Pipedrive
Retrieves the conversion status of a lead
Try it →
Search lead in Pipedrive
Searches for a lead
Try it →
Delete deal in Pipedrive
Deletes a deal
Try it →
Create organization in Pipedrive
Generates a new organization
Try it →
Update organization in Pipedrive
Updates organization information
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Search organization in Pipedrive
Finds and retrieves information about a organization
Try it →
Get organization by id in Pipedrive
Retrieves details of an organization using ID
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Delete organization in Pipedrive
Deletes an organization
Try it →
Create person in Pipedrive
Generates a new person
Try it →
Update person in Pipedrive
Updates the information of a person
Try it →
Search person in Pipedrive
Retrieves information about a person
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Get person by id in Pipedrive
Retrieves a person's information by their id
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Delete person in Pipedrive
Deletes a person
Try it →
Create product in Pipedrive
Generates and launch new products
Try it →
Update product in Pipedrive
Updates product information
Try it →
Search product in Pipedrive
Searches for a product
Try it →
Get product by id in Pipedrive
Retrieves product information using its id
Try it →
Get product variations in Pipedrive
Retrieves variations of a product
Try it →
Delete product in Pipedrive
Deletes a product
Try it →
Add follower in Pipedrive
Increase your follower count
Try it →
Create note in Pipedrive
Creates a new note in the particular format
Try it →
Update note in Pipedrive
Updates a note with new information
Try it →
Search note in Pipedrive
Searches for a note
Try it →
Attach file in Pipedrive
Uploads and save the selected file to a task
Try it →
Get user by id in Pipedrive
Retrieves user information using their id
Try it →
Search user by email in Pipedrive
Searches for a user using email address
Try it →
Search user by name in Pipedrive
Searches for a user using the name
Try it →

What can you automate with Freshdesk + Pipedrive?

Streamline your customer support and sales workflows by connecting Freshdesk tickets directly to Pipedrive deals and contacts.

What you can automate?
🔄
Turn support tickets into sales deals automatically
Every time a new support ticket is created in Freshdesk, instantly generate a corresponding deal in Pipedrive. Sales teams gain immediate visibility into customer opportunities without manual data entry.
📝
Capture every submitted ticket field and detail
Map all available Freshdesk ticket properties and contact details directly into Pipedrive fields instead of just names and emails. Your CRM records become comprehensive sources for review and follow-up.
🔔
Notify the right team member immediately
Alert account managers and sales reps the moment a support ticket generates a new Pipedrive deal. Ensure fast response times and eliminate missed handoffs between support and sales.
🔀
Route records based on submitted ticket priority
Perform different actions depending on ticket priority or category submitted in Freshdesk. Assign high-priority inquiries to senior reps while standard requests follow automated routing paths.
🔄
Keep Pipedrive deals updated as tickets change
Whenever a Freshdesk ticket is updated or resolved, automatically reflect those changes in your Pipedrive deal status. Keep sales and support records perfectly synchronized across departments.
🔍
Add or update records without creating duplicates
Search existing Pipedrive contacts before creating new entries from Freshdesk tickets. Prevent duplicate profiles and maintain a clean, organized CRM database effortlessly.
💼
Handle later deal stage updates and milestones
When Pipedrive deal stages change or deals are won, automatically update corresponding notes and records in Freshdesk. Keep both platforms aligned throughout the customer lifecycle.
🌐
Extend your workflow to messaging and tasks
Connect your core Freshdesk and Pipedrive flow with Slack, Asana, or Gmail to notify teams, create project tasks, or send client emails all in a single multi-step automation.
And much more...

Who is Freshdesk + Pipedrive integration for?

Support and sales teams tracking customer requests and revenue pipelines manual-free will find this integration eliminates duplicate data entry and keeps teams completely aligned.

Revenue operations managers
Revenue operations managers
Customer success leads
Customer success leads
Account executives
Account executives
Support operations teams
Support operations teams
Sales development reps
Sales development reps
Technical account managers
Technical account managers
📈
Revenue operations managers
You're reviewing pipeline reports but your CRM revenue figures never match support ticket volumes because team members log deals by hand, so the conversion metrics you're reporting are always outdated — this integration means every support-driven opportunity lands in Pipedrive instantly and your revenue data stays accurate.
Customer success leads
You need to spot urgent client issues right away, but you find out about high-priority support tickets hours after sales closed the account, so client onboarding gets delayed — automating both apps means every Freshdesk ticket triggers immediate deal visibility in Pipedrive and your success team acts on time.
🤝
Account executives
You answer to clients who expect immediate follow-ups after reporting technical issues, but manual handoffs between support and sales cause frustrating delays, so client satisfaction drops — connecting these apps means every support query populates Pipedrive deals automatically and client communications flow smoothly.
📊
Support operations teams
The volume of inbound tickets is too high for anyone to keep CRM records updated by hand, so customer history gets scattered across tools and agents lose valuable context — with this integration, every ticket action syncs directly to Pipedrive deals and your customer records remain complete.
🔄
Sales development reps
You depend on support agents to hand over qualified leads from inbound emails, but manual notifications get missed in busy chat feeds, so prospective deals slip through the cracks — this integration means every Freshdesk inquiry creates Pipedrive deals instantly and your pipeline never misses a lead.
🗂️
Technical account managers
You need a reliable history of customer interactions across support and sales, but you keep finding gaps in activity timelines due to manual logging errors, so account reviews are guesswork — automating both apps means every ticket update populates Pipedrive notes correctly and your audit trails are always complete.
Our team

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Why choose Integrately to automate Freshdesk + Pipedrive

Build and manage your Freshdesk + Pipedrive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + Pipedrive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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3
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Frequently Asked Questions

How do I connect Freshdesk to Pipedrive?
Frequently Asked Questions
You can connect Freshdesk and Pipedrive in 1 click using ready templates on Integrately. Choose a pre-built workflow or ask Integrately AI to set up your exact integration with Slack, Gmail, and other apps.
Can I automatically create Pipedrive deals from Freshdesk tickets?
Frequently Asked Questions
Can I connect Freshdesk, Pipedrive, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Pipedrive?
Frequently Asked Questions
How are Freshdesk tickets handled during synchronization?
Frequently Asked Questions
Can Pipedrive deal updates modify Freshdesk records?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Pipedrive?
Frequently Asked Questions
Is the Freshdesk and Pipedrive integration free?
Frequently Asked Questions
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You Can Also Connect Freshdesk or Pipedrive With 1500+ Other Apps

Freshdesk
Popular Freshdesk Integrations
Connect Freshdesk to helpdesks, messaging tools, and customer feedback platforms to manage support requests efficiently.
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Pipedrive
Popular Pipedrive Integrations
Sync Pipedrive with accounting, marketing, and reporting tools to keep your sales data working across your entire business stack.
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