Responder.live + Freshdesk Integration

Integrate Freshdesk to Responder.live in one click, or tell Integrately AI how you want each ticket handled. Add subscribers to lists, update contact records, tag interests, and trigger targeted newsletters automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Responder.live
    Subscriber is added or updated to a list in Responder.live Instant
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
Arrow Right
2.
  • Responder.live
    Add subscriber in Responder.live
  • Responder.live
    Update subscriber in Responder.live
  • Responder.live
    Remove subscriber from a list in Responder.live
  • Responder.live
    Search subscriber in Responder.live
  • Responder.live
    Delete subscriber tag in Responder.live
  • Responder.live
    Unsubscribe subscriber from the account in Responder.live
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready WorkflowsReady Workflows   for Responder.live + Freshdesk Integration

Capture new ticket contacts as subscribers, tag interests, update contact lists, and segment newsletters, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Freshdesk + Responder.live flow

Sync support tickets with CRMs, marketing tools, and sheets to keep your entire team aligned. Pick a combination and activate it in one click.

Responder.live
Freshdesk
+
HubspotHubspot (6)
+
MailchimpMailchimp (6)
+
SlackSlack (6)
+
GmailGmail (6)
+
Google SheetsGoogle Sheets (6)
+
StripeStripe (6)
F
H
R
Create a HubSpot contact for every new Freshdesk ticket, and add the subscriber in Responder.live
New Freshdesk tickets instantly update HubSpot and add subscribers in Responder.live without manual data entry.
F
H
R
Notify your support team in HubSpot when a Freshdesk ticket note is created, and update the Responder.live subscriber
Keep team records current in HubSpot whenever ticket notes are added in Freshdesk while updating subscribers in Responder.live.
F
H
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When a Freshdesk ticket is updated, update the matching HubSpot contact and sync the Responder.live subscriber
Ticket modifications in Freshdesk automatically refresh HubSpot contact details and sync Responder.live subscribers.
F
H
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If a new Freshdesk ticket comes from an enterprise company, create a priority HubSpot contact and add them to Responder.live
Route high-value Freshdesk tickets into priority HubSpot contacts and add subscribers to Responder.live instantly.
F
H
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When a Freshdesk ticket is resolved, update the HubSpot company record and update the Responder.live subscriber status
Completed support tickets in Freshdesk update HubSpot company files and refresh Responder.live subscriber records.
F
H
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Use Claude to summarise every new Freshdesk ticket description, create a matched HubSpot contact, and add the subscriber in Responder.live
Claude summarises support inquiries from Freshdesk before creating HubSpot contacts and Responder.live subscribers.

Supported triggers and actions for Responder.live and Freshdesk

Mix and match to build the exact automation you need

Responder.live
Responder.live Triggers & Actions
Instant
Subscriber is added or updated to a list in Responder.live
Triggers the automation when a subscriber is added or updated to a list
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Add subscriber in Responder.live
Adds a new contact to your subscriber list
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Update subscriber in Responder.live
Updates subscriber information
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Remove subscriber from a list in Responder.live
Removes a subscriber from a particular list
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Search subscriber in Responder.live
Look up and retrieve subscriber information
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Delete subscriber tag in Responder.live
Removes a tag from a subscriber in your email list
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Unsubscribe subscriber from the account in Responder.live
Removes subscriber from the mailing list
Try it →
Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Get ticket time entries by Id in Freshdesk
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →

What can you automate with Freshdesk + Responder.live?

Streamline your customer support and email marketing by automating subscriber syncs, ticket updates, and targeted campaigns.

What you can automate?
🔄
Sync every new Freshdesk ticket as a Responder.live subscriber
Automatically register new support contacts from Freshdesk into your Responder.live subscriber lists the moment inquiries arrive.
📋
Capture every ticket detail in Responder.live
Map custom ticket fields, priorities, and descriptions into Responder.live subscriber records for precise audience segmentation.
🔔
Alert your team the moment tickets arrive
Notify support staff instantly in messaging apps whenever Freshdesk receives new high-priority customer inquiries.
🔀
Route subscribers based on ticket category
Send contacts to different Responder.live lists depending on whether their Freshdesk ticket is billing, technical, or general support.
📝
Keep subscriber data updated as tickets change
Automatically refresh Responder.live subscriber details whenever support agents update ticket information in Freshdesk.
🚫
Prevent duplicate subscriber entries
Search existing Responder.live lists before adding new Freshdesk contacts to maintain clean, deduplicated marketing data.
Update subscriber status when tickets close
Modify Responder.live subscriber segments automatically the moment support tickets are marked as resolved in Freshdesk.
🔗
Extend flows with Slack notifications
Connect Freshdesk and Responder.live to Slack to announce new subscriber additions and keep teams fully informed.
And much more...

Who is Freshdesk + Responder.live integration for?

Support managers, marketing teams, and client success leads connect Freshdesk and Responder.live to automate ticket subscriber syncing and streamline customer communication.

Support operations managers
Support operations managers
Customer support leads
Customer support leads
Client success account managers
Client success account managers
Support team leads
Support team leads
Email marketing specialists
Email marketing specialists
Support quality analysts
Support quality analysts
📈
Support operations managers
You're tracking customer inquiries in Freshdesk but your marketing lists only update when someone manually exports contacts, so the subscriber counts you're reporting against are always delayed — automating both apps means every new ticket contact lands in Responder.live instantly and your lists stay current.
Customer support leads
You need to act fast on incoming support requests, but discovering new tickets requires constant inbox monitoring, so high-priority issues get noticed too late — connecting these apps means every new ticket instantly registers in Responder.live so your team responds without delay.
📋
Client success account managers
You answer to clients who want assurance that their support tickets feed their active marketing segments, but manual syncing creates gaps — this integration means every support interaction updates your Responder.live subscriber database seamlessly.
📊
Support team leads
Support volume is too high for anyone to keep up by hand, leading to missed contact additions and unsegmented lists — automating both apps means every Freshdesk ticket populates Responder.live subscribers without manual data entry.
🎯
Email marketing specialists
You depend on support teams to hand over customer details for newsletters, but manual handoffs cause delays and missing contacts — integrating these apps means every support ticket automatically populates your Responder.live subscriber list.
🔍
Support quality analysts
You need a reliable history of customer interactions, but manual tracking always leaves gaps in your subscriber database — automating both apps means every ticket creation and update logs accurately in Responder.live.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Responder.live + Freshdesk

Build and manage your Responder.live + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Responder.live + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Freshdesk to Responder.live?
Frequently Asked Questions
You can connect Freshdesk to Responder.live in 1-click using ready-made templates or build custom flows with Integrately AI. It takes seconds to sync your support tickets with Responder.live subscriber lists alongside apps like HubSpot, Mailchimp, and Slack.
Can I automatically sync new Freshdesk tickets to Responder.live subscriber lists?
Frequently Asked Questions
Can I connect Freshdesk, Responder.live, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Responder.live?
Frequently Asked Questions
How does Freshdesk handle ticket data during synchronization?
Frequently Asked Questions
How does Responder.live manage incoming subscriber lists?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Responder.live?
Frequently Asked Questions
Is the Freshdesk and Responder.live integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Freshdesk or Responder.live With 1500+ Other Apps

Freshdesk
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Responder.live
Popular Responder.live Integrations
Sync Responder.live with email marketing, CRM, and analytics tools to enhance your subscriber engagement campaigns.