Freshdesk + RingCentral Integration

Integrate Freshdesk to RingCentral in one click, or tell Integrately AI how you want each call handled. Log calls, create support tickets, send follow-up SMS, and alert your support team automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
Arrow Right
2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk
  • RingCentral
    Create contact in RingCentral
  • RingCentral
    Send SMS in RingCentral
  • RingCentral
    Generate Ringout Call in RingCentral
  • RingCentral
    Search User in RingCentral

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Freshdesk + RingCentral Integration

Capture calls, create tickets, log communication, alert support teams, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + RingCentral Integration

Send RingCentral message for new Freshdesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - RingCentral integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a message in RingCentral notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic RingCentral messages for new Freshdesk tickets today - your customers will appreciate it!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + RingCentral flow

Extend your support and communication stack by connecting tickets and calls to project tools, CRMs, and messaging apps. Pick a combination and activate it in one click.

Freshdesk
RingCentral
+
Jira Software CloudJira Software Cloud (8)
+
SlackSlack (8)
+
SalesforceSalesforce (8)
+
Google WorkspaceGoogle Workspace (8)
+
ConfluenceConfluence (8)
+
AsanaAsana (8)
F
J
R
Create a Jira Software Cloud issue from every new Freshdesk ticket, and send an SMS notification in RingCentral.
New Freshdesk tickets instantly generate Jira Software Cloud issues while triggering an SMS via RingCentral, keeping engineering and support aligned without manual data entry.
J
F
R
Create a Freshdesk ticket when a Jira Software Cloud issue is created, and send an SMS via RingCentral.
Jira Software Cloud issues automatically generate Freshdesk tickets and trigger RingCentral SMS updates, ensuring support teams stay informed of engineering tracking.
J
F
R
When a Jira Software Cloud issue moves to done, update the Freshdesk ticket and send a RingCentral SMS.
Completed Jira Software Cloud items automatically update Freshdesk tickets and trigger RingCentral SMS alerts, closing the communication loop instantly.
F
J
R
Create a Jira Software Cloud task for every Freshdesk ticket marked urgent, and notify the team via RingCentral.
Urgent Freshdesk tickets immediately open Jira Software Cloud tasks and trigger RingCentral SMS alerts, ensuring critical issues receive rapid engineering response.
F
J
R
If a Freshdesk ticket priority is high, create a Jira Software Cloud issue and send a RingCentral SMS.
High-priority Freshdesk tickets automatically generate Jira Software Cloud issues and RingCentral SMS alerts, routing critical work without manual sorting.
J
F
R
When a Jira Software Cloud issue is closed, update the Freshdesk ticket status and send a RingCentral SMS.
Closed Jira Software Cloud items automatically update Freshdesk ticket statuses and trigger RingCentral SMS confirmations, maintaining clean support records.
F
J
R
Use Claude to summarize every new Freshdesk ticket, create a Jira Software Cloud issue with the summary, and send an SMS via RingCentral.
Claude summarizes incoming Freshdesk tickets, generates corresponding Jira Software Cloud issues, and triggers RingCentral SMS alerts for streamlined triage.
R
F
J
S
Create a Freshdesk ticket when a RingCentral call is missed, create a Jira Software Cloud issue, and notify your team in Slack.
Missed RingCentral calls automatically generate Freshdesk tickets, open Jira Software Cloud issues, and post team alerts in Slack for comprehensive tracking.

Supported triggers and actions for Freshdesk and RingCentral

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
Try it →
Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
Try it →
Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
Try it →
Get ticket time entries by Id in Freshdesk
Try it →
Search ticket in Freshdesk
Finds and retrieves ticket information
Try it →
Create Ticket in Freshdesk
Generates a new ticket
Try it →
Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
Try it →
Update ticket in Freshdesk
Updates ticket information
Try it →
Get ticket by Id in Freshdesk
Retrieves a ticket by its id
Try it →
Create Contact in Freshdesk
Adds a new contact to the database
Try it →
Update contact in Freshdesk
Updates contact information with new details
Try it →
Create Company in Freshdesk
Generates a new company profile with given details
Try it →
Search company in Freshdesk
Finds information about a company
Try it →
Search contact in Freshdesk
Finds and retrieves contact information
Try it →
Create Forum in Freshdesk
Creates a new forum
Try it →
Create Forum Category in Freshdesk
Creates a new category within a forum
Try it →
Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
Try it →
Get agent by Id in Freshdesk
Retrieves agent information based on id
Try it →
Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →
RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
Try it →
Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
Try it →
Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
Try it →
Instant
Call is received in RingCentral
Triggers the automation when a call is received
Try it →
Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
Try it →
Create contact in RingCentral
Adds a new contact to the RingCentral app
Try it →
Send SMS in RingCentral
Sends a text message to particular recipients
Try it →
Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
Try it →
Search User in RingCentral
Searches for a user
Try it →

What can you automate with Freshdesk + RingCentral?

Streamline your customer support and communication workflows by connecting every ticket event and phone interaction into a unified operational process.

What you can automate?
🎫
Generate support tickets from inbound calls automatically
Turn every received RingCentral call into a new Freshdesk support ticket instantly. Your agents spend less time typing call notes and more time resolving customer inquiries.
📋
Capture every caller detail in ticket fields
Map caller phone numbers, call recordings, and timestamps directly into Freshdesk ticket fields instead of basic summaries. Your support records become far more actionable for review.
💬
Send automated SMS updates for ticket events
Trigger RingCentral SMS notifications whenever a Freshdesk ticket is created, updated, or closed. Keep your customers informed without dialing manually.
🔀
Route communications based on ticket priority
Send urgent tickets through specialized RingCentral SMS routing while routine inquiries follow standard queues. Ensure high-priority issues reach managers immediately.
🔄
Keep support records synchronized across apps
Update Freshdesk ticket statuses automatically when phone follow-ups occur, or log call details when support tickets change. Eliminate discrepancies between platforms.
🛡️
Prevent duplicate records with intelligent search
Search existing Freshdesk contacts before creating new profiles from inbound RingCentral calls. Maintain clean databases free of redundant customer entries.
⏱️
Manage later ticket status milestones
Trigger SMS confirmations when support tickets reach closed or resolved states. Maintain clear communication throughout the entire ticket lifecycle.
🔌
Extend workflows to external team apps
Connect Freshdesk and RingCentral events to supporting platforms like Slack or Google Workspace to broadcast alerts and log tracking rows effortlessly.
And much more...

Who is Freshdesk + RingCentral integration for?

Connecting Freshdesk and RingCentral eliminates manual call logging and support ticket delays, empowering customer-facing teams to respond instantly and maintain accurate records.

Customer support managers
Customer support managers
Helpdesk support leads
Helpdesk support leads
Client success directors
Client success directors
Support operations teams
Support operations teams
Account managers
Account managers
Quality assurance leads
Quality assurance leads
📈
Customer support managers
You review support metrics every week but your tracking dashboards only update when agents manually log phone calls, so your response time reports are always lagging behind — integrating these apps means every inbound call creates a ticket instantly and your metrics stay current.
⚡
Helpdesk support leads
You need to dispatch urgent issues immediately, but phone calls taken in communication tools fail to reach your ticketing queue until someone types them in by hand — connecting these apps means inbound calls generate support tickets automatically so you can act fast.
🤝
Client success directors
You answer to key accounts expecting immediate updates on reported issues, but scattered call logs make tracking progress difficult — automating both apps means every conversation is logged against the correct customer profile so stakeholders see real-time progress.
📞
Support operations teams
Inbound call volume is too high for your agents to manually create tickets and send text confirmations without making errors — this integration means every phone interaction automatically spawns tickets and SMS updates without manual data entry.
💼
Account managers
You own the relationship after a support issue is raised, but depend on agents to hand over phone notes before you can follow up — automating both apps means communication details flow straight into your client records the moment a call ends.
📋
Quality assurance leads
You need a reliable audit history of every customer interaction, but manual logging leaves frustrating gaps in your support logs — with this integration, every call and ticket links together automatically to maintain a complete history.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Freshdesk + RingCentral

Build and manage your Freshdesk + RingCentral automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + RingCentral with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Freshdesk + RingCentral Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Freshdesk + RingCentral Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Freshdesk to RingCentral?
Frequently Asked Questions
You can connect Freshdesk to RingCentral in 1 click using ready-made workflows on Integrately, or ask Integrately AI to build the automation for you. It takes minutes to link your accounts and start syncing data.
Can I automatically create a Freshdesk ticket from a RingCentral call?
Frequently Asked Questions
Can I connect Freshdesk, RingCentral, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and RingCentral?
Frequently Asked Questions
How does Freshdesk handle ticket creation during calls?
Frequently Asked Questions
Can RingCentral send SMS updates when Freshdesk tickets update?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and RingCentral?
Frequently Asked Questions
Is the Freshdesk and RingCentral integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Freshdesk or RingCentral With 1500+ Other Apps

Freshdesk
Popular Freshdesk Integrations
Connect Freshdesk to CRMs, helpdesk systems, and reporting tools to manage and resolve your customer inquiries efficiently.
See All
Freshdesk Integrations arrow right
No popular apps found
RingCentral
Popular RingCentral Integrations
Sync RingCentral with messaging, scheduling, and marketing tools to keep communication channels connected across your stack.
See All
RingCentral Integrations arrow right
No popular apps found