Freshdesk + Scoro Integration
Integrate Freshdesk to Scoro in one click, or tell Integrately AI how you want each ticket handled. Track projects, log time entries, update tasks, and alert your team automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Calendar event is updated in Scoro Instant- Project is updated in Scoro Instant
- Invoice is updated in Scoro Instant
- Bill is updated in Scoro Instant
- Person is updated in Scoro Instant
- Task is updated in Scoro Instant
- Person is created in Scoro Instant
- Quote is updated in Scoro Instant
- Expense is updated in Scoro Instant
- Quote is created in Scoro Instant
- Order is created in Scoro Instant
- Order is updated in Scoro Instant
- Purchase order is updated in Scoro Instant
- Task is created in Scoro Instant
- Company is created in Scoro Instant
- Calendar event is created in Scoro Instant
- Bill is created in Scoro Instant
- Invoice is created in Scoro Instant
- Purchase order is created in Scoro Instant
- Company is updated in Scoro Instant
- Expense is created in Scoro Instant
- Project is created in Scoro Instant
2.
- Search ticket in Freshdesk
- Get ticket time entries by Id in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
- Add comment to project in Scoro
- Create or update quote in Scoro
- Create or update purchase order in Scoro
- Create or update project in Scoro
- Create or update person in Scoro
- Create or update task in Scoro
- Create or update invoice in Scoro
- Create receipt in Scoro
- Create time entry on task in Scoro
- Mark task as done in Scoro
- Search company in Scoro
- Search project in Scoro
- Search bill in Scoro
- Search invoice in Scoro
- Search quote in Scoro
- Search task in Scoro
- Search person in Scoro
- Search purchase order in Scoro
- Search order in Scoro
- Add comment to task in Scoro
- Create or order in Scoro
- Create or update company in Scoro
- Create calender event in Scoro
- Create expense in Scoro
- Create or update bill in Scoro
Trusted by experts at...
Ready Workflows for Freshdesk + Scoro Integration
Create projects from tickets, update tasks, track billable hours, and notify your team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshdesk + Scoro flow
Sync your support tickets and project workflows with team communication, task management, and accounting tools. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Asana (8)
Asana (8) +
Gmail (8)
Gmail (8) +
Google Drive (8)
Google Drive (8) +
QuickBooks Online (8)
QuickBooks Online (8) +
HubSpot (8)
HubSpot (8) F
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Create a Scoro project from every new Freshdesk ticket, and notify your support channel in Slack
New Freshdesk tickets instantly become Scoro projects while your support channel gets notified in Slack, eliminating manual copy-pasting.
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Log ticket notes in Scoro tasks and notify your team in Slack when notes are added
Keep Scoro tasks updated with every new Freshdesk ticket note while alerting your team instantly in Slack.
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When a Scoro project is updated, post a status notification in your team Slack channel
Keep everyone informed in Slack whenever a Scoro project is updated, bridging support and project management workflows.
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Create a Scoro task for every updated Freshdesk ticket, and confirm it in Slack
Turn Freshdesk ticket updates into tracked Scoro tasks and notify your team in Slack automatically.
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If a Freshdesk ticket priority is urgent, create a Scoro project and alert your leadership in Slack
Route high-priority Freshdesk tickets into urgent Scoro projects and alert leadership instantly in Slack.
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When a Scoro project is marked done, update the corresponding Freshdesk ticket and notify Slack
Close the loop between project delivery in Scoro and support ticket resolution in Freshdesk with Slack notifications.
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Use ChatGPT to summarise every new Freshdesk ticket, save the summary in Scoro, and post the brief in Slack
AI summarises support tickets into Scoro project briefs while posting concise overviews in Slack.
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Turn every new Freshdesk ticket into a Scoro project, create a follow-up task in Asana, and announce it in Slack
A 4-app pipeline connecting Freshdesk tickets to Scoro projects, Asana tasks, and Slack notifications.
Supported triggers and actions for Freshdesk and Scoro
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
Scoro Triggers & Actions
What can you automate with Freshdesk + Scoro?
Streamline your customer support and project management by automating repetitive workflows between Freshdesk and Scoro.
🚀
Create Scoro projects from new Freshdesk tickets automatically
Turn every incoming customer support ticket in Freshdesk into a structured project in Scoro without lifting a finger. Eliminate manual data handoffs between your support and delivery teams.
📝
Capture every submitted ticket field into Scoro
Map custom ticket attributes, descriptions, and priority levels directly into Scoro projects. Ensure project teams have full context from the moment a customer reaches out.
🔔
Notify your team instantly when support tickets arrive
Alert project managers and support leads the moment a new Freshdesk ticket is created. Keep everyone aligned and responsive across your operational channels.
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Route tickets to different Scoro workflows based on priority
Apply conditional logic to send urgent customer support tickets to priority Scoro projects while routing routine inquiries to standard workflows.
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Keep Scoro projects updated as Freshdesk tickets change
Synchronise ticket updates, notes, and modifications automatically so your Scoro projects always reflect the latest customer requirements.
⏱️
Log time entries and update tasks without creating duplicates
Search existing Scoro records before adding updates or logging time entries from Freshdesk. Keep your databases clean and free of duplicate entries.
✅
Handle ticket resolution and project status changes automatically
Close out Scoro projects when support tickets are resolved, or update ticket statuses when project milestones are completed. Close the loop effortlessly.
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Extend your support workflow to Slack and team channels
Connect Freshdesk and Scoro with Slack to post automated notifications, milestone announcements, and urgent alerts right where your team collaborates.
And much more...
Who is Freshdesk + Scoro integration for?
Freshdesk and Scoro integration eliminates manual data entry between support tickets and project workflows, empowering teams to deliver faster results.
Support Operations Managers
Customer Success Leads
Agency Account Managers
Support Team Supervisors
Project Coordinators
Finance Managers
📈
Support Operations Managers
You report on ticket resolution times and decide staffing from it, but the metrics are always stale because agents manually log hours in separate systems — with this integration, every ticket action instantly updates your Scoro metrics so your reports stay current.
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Customer Success Leads
You need to act fast when VIP tickets arrive, and they find out too late because support updates get buried in email threads — automating both apps means every high-priority ticket triggers an immediate project in Scoro so you can respond instantly.
🤝
Agency Account Managers
You answer to clients who want to see project progress, but ticket details remain trapped in support channels — connecting these apps means every ticket automatically populates Scoro projects so clients see accurate updates.
⚙️
Support Team Supervisors
The ticket volume is too high for anyone to keep up by hand, leading to missed billing and untracked hours — integrating these apps means every billable ticket entry flows straight into Scoro to capture all revenue.
📋
Project Coordinators
You own the task execution and depend on support agents to hand over context, but details get lost in translation — with this integration, every support ticket directly creates structured Scoro projects with full context.
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Finance Managers
You need a reliable history of billable support hours and keep finding gaps between helpdesk logs and project logs — this integration means every ticket time entry automatically syncs to Scoro for flawless invoicing.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshdesk + Scoro
Build and manage your Freshdesk + Scoro automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + Scoro with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Freshdesk + Scoro Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Freshdesk to Scoro?
You can connect Freshdesk to Scoro in 1-click using ready-made templates on Integrately. Choose your preferred workflow between Freshdesk, Scoro, and popular tools like Slack, Asana, or Gmail, then authenticate your accounts and let Integrately AI handle the setup.
Can I automatically create a Scoro project when a new Freshdesk ticket is created?
Can I connect Freshdesk, Scoro, and Slack?
What is a good Zapier alternative for Freshdesk and Scoro?
How does Freshdesk handle ticket updates in this integration?
Can Scoro projects be updated automatically when tickets change?
Do I need coding skills to automate Freshdesk and Scoro?
Is the Freshdesk and Scoro integration free?
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