SMS Online Live Support + Freshdesk Integration

Integrate Freshdesk to SMS Online Live Support in one click, or tell Integrately AI how you want each ticket handled. Capture support issues, send instant SMS updates, update your records, and keep customers informed automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
Arrow Right
2.
  • SMS Online Live Support
    Send SMS in SMS Online Live Support
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Freshdesk + SMS Online Live Support Integration

Send instant SMS alerts for new tickets, notify agents when notes are added, update customer details, and keep communication flowing, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + SMS Online Live Support Integration

Send SMS Online Live Support message for new Freshdesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - SMS Online Live Support integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a message in SMS Online Live Support notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMS Online Live Support messages for new Freshdesk tickets today - your customers will appreciate it!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + SMS Online Live Support flow

Support teams often need to log ticket details in CRMs, notify managers, and track follow-up tasks across other platforms. Pick a combination and activate it in one click.

SMS Online Live Support
Freshdesk
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (2)
+
GmailGmail (2)
+
SalesforceSalesforce (2)
+
Google SheetsGoogle Sheets (2)
+
TrelloTrello (2)
F
S
S
Create a Freshdesk ticket, send an SMS via SMS Online Live Support, and notify your support team in Slack
New support tickets trigger instant SMS messages through SMS Online Live Support while posting immediate team alerts in Slack.
F
S
S
When a Freshdesk ticket note is created, send an SMS via SMS Online Live Support and post an update in Slack
Ticket notes automatically trigger SMS updates and notify your Slack channel in real time.
F
S
S
When a Freshdesk ticket is updated, send an SMS via SMS Online Live Support and alert your team in Slack
Ticket changes trigger instant SMS notifications and broadcast updates directly to Slack.

Supported triggers and actions for SMS Online Live Support and Freshdesk

Mix and match to build the exact automation you need

SMS Online Live Support
SMS Online Live Support Triggers & Actions
No trigger is available
Send SMS in SMS Online Live Support
Sends a text message to particular recipients
Try it →
Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
Try it →
Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
Try it →
Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
Try it →
Get ticket time entries by Id in Freshdesk
Try it →
Search ticket in Freshdesk
Finds and retrieves ticket information
Try it →
Create Ticket in Freshdesk
Generates a new ticket
Try it →
Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
Try it →
Update ticket in Freshdesk
Updates ticket information
Try it →
Get ticket by Id in Freshdesk
Retrieves a ticket by its id
Try it →
Create Contact in Freshdesk
Adds a new contact to the database
Try it →
Update contact in Freshdesk
Updates contact information with new details
Try it →
Create Company in Freshdesk
Generates a new company profile with given details
Try it →
Search company in Freshdesk
Finds information about a company
Try it →
Search contact in Freshdesk
Finds and retrieves contact information
Try it →
Create Forum in Freshdesk
Creates a new forum
Try it →
Create Forum Category in Freshdesk
Creates a new category within a forum
Try it →
Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
Try it →
Get agent by Id in Freshdesk
Retrieves agent information based on id
Try it →
Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →

What can you automate with Freshdesk + SMS Online Live Support?

Streamline your support communications by triggering instant text messages, updating client records, and keeping your entire team aligned automatically.

What you can automate?
🚀
Send instant SMS alerts for every new support ticket
Trigger an immediate text message via SMS Online Live Support the moment a new ticket is created in Freshdesk to confirm receipt and reassure your customers.
📋
Capture every submitted field in your customer messages
Map all ticket details, custom fields, and issue descriptions directly into your messaging workflows so nothing gets lost in translation.
👥
Tell the right support agent instantly when updates happen
Notify your team or clients the second a ticket note is created or updated in Freshdesk without manual intervention.
🔀
Route messages differently based on ticket priority
Send customized SMS responses through SMS Online Live Support depending on whether the incoming Freshdesk ticket is marked urgent, high, or normal.
🔄
Keep your support records continuously synchronized
Automatically update communication logs and ticket states as conversations progress between Freshdesk and your customers.
🔍
Prevent duplicate contacts and messaging logs
Search existing contacts before creating new entries to ensure your SMS notifications always reach the correct recipient cleanly.
⏱️
Handle later ticket status changes and resolutions
Trigger automated closing texts or follow-up SMS messages when a Freshdesk ticket is resolved, updated, or closed.
🔗
Extend your support pipeline into Slack and beyond
Connect your Freshdesk and SMS Online Live Support workflows with Slack to alert internal channels whenever critical customer texts go out.
And much more...

Who is Freshdesk + SMS Online Live Support integration for?

Customer support teams, managers, and service reps rely on this integration to eliminate manual messaging delays and keep clients instantly informed across every ticket lifecycle.

Customer support managers
Customer support managers
Help desk agents
Help desk agents
Client success leads
Client success leads
Support operations specialists
Support operations specialists
Technical support leads
Technical support leads
Quality assurance auditors
Quality assurance auditors
📈
Customer support managers
You're reviewing response times and ticket resolution rates, but your metrics are always delayed because team members manually log follow-ups after messaging clients, so the performance reports you present are hours out of date — with this integration, every support event triggers an instant text message and your tracking stays current.
⚡
Help desk agents
You need to notify clients immediately when urgent issues arise, but switching between tools to send updates causes critical messaging bottlenecks, so customers wait too long for replies — automating both apps means every ticket creation sends an instant SMS alert and your clients stay informed right away.
🤝
Client success leads
You answer to key accounts expecting real-time updates on their support requests, but tracking notifications across separate systems leaves communication gaps, so clients complain about poor visibility — connecting these apps means automated texts go out instantly and stakeholder transparency is effortless.
📊
Support operations specialists
The volume of incoming tickets is too high for anyone to keep up with manual text notifications, leading to missed client updates and frustrated users, so your service quality drops — this integration means every ticket update triggers automated SMS delivery and scale becomes manageable.
🔧
Technical support leads
You own the escalation step and depend on front-line agents to hand over ticket details before you can text customers, but manual handoffs cause severe delays, so troubleshooting starts late — automating both apps means instant SMS notifications go out the moment tickets are created and your response window shrinks.
🗂️
Quality assurance auditors
You need a reliable history of all client communications and keep finding gaps where manual SMS logs were forgotten by agents, so your audit trails are incomplete — with this integration, every ticket action generates an automated communication record and your logs remain bulletproof.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate SMS Online Live Support + Freshdesk

Build and manage your SMS Online Live Support + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Online Live Support + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect SMS Online Live Support + Freshdesk Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect SMS Online Live Support + Freshdesk Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Freshdesk to SMS Online Live Support?
Frequently Asked Questions
Connecting Freshdesk to SMS Online Live Support is simple with Integrately, where you can link your support tickets to automated text message workflows in 1-click or use Integrately AI to configure custom steps with apps like Slack, Google Sheets, and Gmail.
Can I send automated SMS alerts whenever a new Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, SMS Online Live Support, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and SMS Online Live Support?
Frequently Asked Questions
How does Freshdesk handle ticket data during automation?
Frequently Asked Questions
How does SMS Online Live Support manage incoming messages and alerts?
Frequently Asked Questions
Can I automate Freshdesk and SMS Online Live Support without coding?
Frequently Asked Questions
Is the Freshdesk and SMS Online Live Support integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Freshdesk or SMS Online Live Support With 1500+ Other Apps

Freshdesk
Popular Freshdesk Integrations
Connect Freshdesk to helpdesks, CRMs, and email tools to manage customer relationships and resolve issues faster.
See All
Freshdesk Integrations arrow right
No popular apps found
SMS Online Live Support
Popular SMS Online Live Support Integrations
Sync SMS Online Live Support with messaging apps, marketing platforms, and notification tools to keep communication channels active.
See All
SMS Online Live Support Integrations arrow right
No popular apps found